Merry Maids

Never had any issues. Crew is courteous and they clean everything as expected from a cleaning crew. Price is reasonable. And they are always extremely nice, professional and accommodating on the phone.
Side bar — the one number on Unilocal is incorrect. It’s +1 (310) 907‑5226

Poor service. Our home was never properly cleaned by them. Stay clear of this company.

Spoke to Sarah earlier today… underwhelmed with her abrupt and dismissive manner over the phone… claimed they did not have «equipment» to clean up on a kitchen sink overflowing (on to counter & floor) issue… which is B. S… it would require disinfectant spray, rubber gloves, paper towels, a mop and some bleach wipes. I know… sounds real hi tech and cutting edge gear huh? In addition to getting this work i am looking for a weekly service for my 2 properties… lesson for Merry Maids… treat every gig as opportunity to gain more business beyond the initial work… I think I’ve said enough. they suck.

The cleaners tried hard, yet they did not put stuff back in its place nor plugged appliances back into their outlets. 1 bar of soap disappeared. Only one spoke some English, but none spoke Armenian. The job’s price was 317 $ after two discounts. Very expensive for a simple kitchen 1 bathroom, living room and two small bedroom cleaning. That price usually is for vacancy cleanout. Tipped 5 $ each cleaner just to be nice.

If I could give negative stars I would. The maids never cleaned properly, broke several items, and charged us of 2 hours of cleaning when they were only around for 20 minutes or less. Then in December my iPad was stolen and they have been uncooperative saying that they need the police to give them a call saying that it was one of their maids that did it. WHAT??? Are you freaking kidding me? Save your time and your money, DO NOT USE MERRY MAIDS!!!

I actually created a Unilocal account just to make this review. We were very happy with the service from Merry Maids for about 5 months (every other week). Then my wife’s engagement ring and wedding band went missing. She hadn’t been able to wear them because she was 9 months pregnant. I called, let them know and they said they were sorry and that a manager would call me to discuss further. It’s been a month and no one has contacted me. I’m upset about the rings, sure, they were family heirlooms, but in the end they have to hire people. Certainly the company can’t know what everyone will do. The thing that really makes me mad is that this company didn’t have the courtesy to follow up when they said they would after someone who works for them stole thousands of dollars of valuables from my house.

Once our contract is up, we will not continue use Merry Maids. However, if you do chose their services, request Sara. She is a very sweet lady and does an efficient job. Prior to her coming to our house regularly, we had a lot of challenges with the past services.

Merry Maids, were do I start… We have had Merry Maids for a while now because we thought they would change after countless complaints, we were WRONG!!! This summer a family member was home with a Spanish tutor, while MM was there, they stayed out of their way but when she came downstairs their was still a huge mess on the floor and she asked about it. The Spanish tutor then heard them say to each other something about the white kid wants you to clean up after her. Which is not cool, we pay a lot of money for this company. But we gave them yet another chance but this time they almost killed the family pet and he still isn’t out of the woods yet. The pet is a lizard and his tank has to be a certain temperature and he is used to it, or he will get sick and eventually die, well they turned off both his lights and when we came to check on his tank was very low and he was barely conscious. Not cool Merry Maids not cool.

How sad am I? I got a coupon for $ 30 off MM so I thought — Why Not? I gave them a call and was told that I was «out of range» — Redondo is Siberia after all, but they gave me the Lawndale office. I wanted to do a «Fall Cleaning» — you know get like 4 people to super clean the house. I had a friend who did this and it was $ 350, I was willing to pay that– but they said that I had to have an in home consultation first and they only did them M-​F. Or it was $ 98 an hour. Not at all customer friendly, when I tried to ask another question about the service– the girl on the phone was all «Oh my gosh» — like really you have another question??? Very unprofessional and I wasn’t a pain in the neck. I think I would have been the client of a life time– Not cost conscious, not a slob– just wanted people I can trust to clean the house. Their loss– I sooooo would NOT recommend. YIKES!!!

Sure, they’re merry! After they’ve taken your money and you’re not happy, don’t expect a solution from the manager, or the regional manager, Shelly. I left two messages for the regional manager and it’s been two weeks. She never called me back. They charge in excess of other companies and I wasn’t impressed with their work. They worked about two hours for $ 235 which seemed to include some vacuuming and cleaning of bathrooms, but didn’t include cleaning the wood on the first floor, nor the stains on the carpet, nor washing off the patio (I had swept it). Sure, they are merry… but you won’t be. Other services are less expensive and you will be happier.