Nordstrom

It’s amazing to me that you have to just about tackle a sales person to try and spend $ in this Nordstrom. If you want service make sure you’re wearing something that exudes snobbery and then you just might get a sales person to look you in the eye. Snooty is no way for a store to make $ in this economy. Great thing is we have other choices and I’ll be using those.

Sorry but worst nordstrom ever! Granted they are new but how can the service be so bad. I had to return a merchandise and it took over 30 minutes because something with their system went wrong. The whole time, the guy kept telling me I didn’t do anything wrong and it’s wasn’t my fault… hmmm of course it’s not my fault. I ordered another item and asked for next day shipping to the same nordstrom. It’s been 3 days and still no word. I called yesterday for updates. The girl helping me said she would call me back once she looked up my order. Nope, it’s been a whole day and she still hasn’t called me back.
It just makes me sad because I love Nordstrom but just this location makes me cringe.

This is a gorgeous store at the remodeled Del Amo Mall. The store is spacious and a joy to walk through.
I ended up buying a new Tory Burch handbag last week after spotting it during their sale. The sales associates in that department were very helpful and offered to order a different one online if I wanted another color. The retail store didn’t have any Fendi bags on display which can be found on their website. However, they did have a nice selection of Burberry in-​store.

The best Nordstrom ever! Seriously the aesthetics of this place is gorgeous! So much nicer than when it was in the South Bay galleria. I only had a chance to shop the first floor so not sure how the other floors are. The customer service was great as always!

This is one of the nicest nordstoms I’ve been in in a long time. The customer service was amazing and everyone was super friendly and eager to help:)
I’m absolutely making this my go-​to store! A million times better than the one that used to be in Galleria mall.

I treated my daughter to a week in LA– birthday /​celebration for starting a career in NYC in 18 months /​growing into a wonderful independent person .
We adore Nordstroms shoe department — the best of all major retailers. I studied Unilocal slowly carefully and we chose this store.
What a glorious store! No pillars, high Vaulted ceilings, new exquisite soft focused lighting. Careful placement of simple broad display tables low lying to create depth interest focus. The clothing was spaced so beautifully throughout. Every item on display was very carefully thought out. Brilliant. There was an amazing natural flow enhanced by the use of subtle darker colors especially on the main floor. The couture handbag displays were curved placed in elegant cube sections — modern exciting. Beautiful beautiful store! The architect created a VAST… spacious, calm and incredibly elegant atmosphere which GREATLY enhanced our shopping experience. What a joy.
I appreciate this store more because years ago, fresh out of college, I had the good fortune to assist as a personal shopper for Bloomingdale’s Manhattan under brilliant CEO Marvin Traub. I also worked under Diane Lovebart head of Couture who came from Harrod’s then went on to help the European designers open their salons on Madison Ave. Retail was thrilling then! The economy exploding and design was at it’s highest level of retail success. Buyers the very very best.
This is my FAVORITE Nordstroms nationally. The selection of products throughout the entire store were truly unique special to this store and REFRESHINGLY exciting !! The salespeople were some of the best I have ever had, sincere warm positive happy with their work — especially Monte in shoes. The buyers have done a spectacular job in selection AND display of product throughout the store.
In the 1980’s-90’s. My husband was blessed to have a wonderful position with a large brokerage firm on the east coast. We had a very formal active life so I did shopping in Washington DC the beautiful Boca Raton Mall (then new), Phoenix, NYC. I love the design feeling and staff at this store. They did a truly MAGNIFICENT job.
Congratulations!

One of the nicest Nordstrom’s in Southern California.
Work brought me into this area so I decided to drop by Del Amo Fashion Center since I don’t believe I’ve ever been. Realizing this store has been open since last fall, I would say this is just as nice as the one in South Coast Plaza, perhaps not only due to being so new, but also their size and the vast selection of items that they carry. Something I haven’t noticed at other Nordstrom locations: they have a counter on the first floor that basically acts as a customer service stop in addition to will-​call pick up and a returns area for online returns or other, which is great since you don’t have to run to every department in the store to pick up a phone purchase or return an order. Note: If you’re picking up an online/​phone order, don’t forget your license.
I spent most of my time in the fragrance department-​where they actually carry Creed-​and representative Evyan Day was the most helpful I have ever dealt with, and I’ve visited a lot of locations. What made her stand out to me is that she said she would ‘let me be’ until I approached her with an inquiry. Since I don’t like being pursued, this was a relief. She even went out of her way to find some information on a favorite men’s cologne which didn’t appear to be stocked. In addition to the exclusive Creed, they carry a lot of other fragrances, including the expected lines (Dolce & Gabbana, Cartier, Ralph Lauren, etc.).
Although I was primarily in one department, I would like to think one would have a good experience in any area of the store. My Nordstrom experiences are a hit or miss (usually the latter) but this one was a standout.

Unilocal 100 Challenge 2016 — Review 9 of 100…
I am unsure why this location is listing in Baja California in Mexico after trying, on my phone app and on my laptop, to change the location to Torrance, CA. I sent a note to the Unilocal Team — hopefully they (or someone who reads this review) can help.
This counter at Nordstrom and Rosa, the Business Manager who assisted me, is helping me restore my faith in the Del Amo Nordstrom. After a horrible first experience at this location, I vowed to go to ANY other Nordies I pass on my 100 mile (almost) daily commute at which I have always received great customer service. I work too hard for my money to spend it at a place where the sales associates seem not to notice me. But I digress…
My father gifted me with a Nordstrom gift card for my birthday and I KNEW one of my purchases with it would be Jo Malone fragrances. I could NOT keep from sniffing one of my friends when I saw her at a get together a couple of years ago — that’s when she introduced me to the line and told me about the wonderousness of being able to wear the fragrances alone or layer them for more complex scents, which is known as «Jo Malone’s Fragrance Combining™ [which] gives you the freedom to express yourself and your individuality, to experiment with scent and discover your personal fragrance combinations…»
(source —
)
I’m all about individual expression AND my friend smelled so fresh and clean and delicious! So I immediately started to research — I get migraines so fragrances that do not evoke any are especially tough for me to find. I had just been using essential oils the last several years since those are more natural and so I could smell like something! I don’t know if it is the quality of the ingredients (I tried calling the number Jo Malone provided me to get answers but they are currently closed — east coast time) or the simplicity of the ingredients they (at least claim to) use, but I started investing in this line with a $ 25 travel/​gift-​sized bath oil of Lime, Basil, and Mandarin, a clean citrus blend that seems to enliven me! I love it! These products are not cheap — I believe the next least inexpensive product is the hand wash at $ 40 and the most expensive fragrance I have seen by this brand is $ 170 — so this small bath oil (which only comes in four scents) was the perfect way for me to see if I wanted to try more of this line. Side note: I like the bath oils because a) I spread them on me like I do my essential oils after showering and b) in my experience, this seems to be one of the fragrant options the line offers at a great price — $ 65 gets you 200 mL of bath oil OR 30mL of cologne.
Anyway, I really wanted to use my gift card before I was expected to be able to visit other Nordstrom locations over the weekend. I, reluctantly, ended up calling the store at Del Amo Fashion Center (the closest location to my home) to see if they even carried the fragrance I knew I wanted. David was very kind and even asked if I wanted him to hold my desired product. I said no because I still wasn’t sure I wanted to give this department store another chance at my heart.
Already long review longer, Rosa was the only store associate in the surrounding area when I arrived at the Jo Malone counter. She was helping two other ladies finish their transactions as she warmly greeted me and told me she’d be with me shortly. I started looking and whiffing the new perfumes, and Rosa kept smiling and checking in on me until she was able to give me her full attention. After telling her my experience with the line, my scent preferences, and about my migraines, she started suggesting base products I might like as well as other layers of scents for ideas on how to change their essences according to my mood. After a while, I asked her to let me alone in my indecisiveness for a while so I didn’t keep her from doing other things — I was overloaded with information and wanted to take home one of almost everything! She said she would provide some samples for me so I could see what scents I wanted to experiment with next. After I changed my order a couple of times, she went in the back to see if she had any of the pumps the company used to provide with the larger bath oils for easier pours — she found two for the oils I purchased! This is when I told her that she was restoring my faith in this Nordstrom. She apologized for my last experience with the store (even though it was with a completely different department) and thanked me for giving them another try. She then gave me plenty of samples of shower and bath gels and colognes in a few other scents, beautifully wrapped my goodies, and sent me on my way after giving me her card and inviting me to a scent event in April.
I WILL be back to this Nordstrom for this Jo Malone counter (even if for nothing else), and especially to experience the patient, informative customer service provided by Rosa!

Thank you Teresa Ramdat you’re the best!
The store is beautiful. The sales staff are very nice and professional. Teresa helped once during my lunch time. She was very knowledgeable and expedite my purchase!
Thank again!

Another great service experience in the Men’s Shoes Dept, this time by Scott H. I came here on a lunch break to find shoes for my husband. He was very knowledgable and let me shop on my own a bit while checking in just the right amount. He was able to identify a pair of men’s dress shoes from a Facebook picture and look it up online since the store didn’t carry the color I wanted. Turned out there were only 3 pairs left in the whole company. Within 5 minutes and 2 calls, Scott had one secured for me and he even said he would call to follow up to make sure it shipped out. Thanks Scott, this is the type of service that Nordstrom is known for!

I have yet to experience the inside of this Nordstrom, but I will say that the online ordering with curbside pick-​up absolutely awesome! It’s better than fast food because there’s no wait!
My item was ready for pick up an hour after I ordered, and I just called on my way there, provided name, car description and ETA. When I pulled up, the sales associate checked my card and had me sign and I was done in under five minutes. The beauty of shopping at the mall without having to shop at the mall. Just one more reason to shop at Nordy’s.

Customer service SUCKS! Returned a pair of UGG boots that ripped at the seam after owning for less than a week. Instead of them doing an even exchange, they made me pay additional taxes since I originally bought them at Southcoast. I asked for the manager, who was just as dumb as the sales girl. Never again. I’ll continue going to Southcoast where their customer service was exceptional.

A great example of nordstrom’s completely undeserved reputation for great service. Difficult to find anyone to help you and when you do they do very little to go out of their way.

Received another great service from Nodstrom! I love getting undivided attention especially when it comes to big purchases. I’d like to know my investment is worth it.
All thanks to Mike today, the hubby && I purchased our matching Comme des Garçons hi-​tops chucks, all white! We love everything about it! Can’t wait to rock them on Vday. The sizes run pretty big so try them on first. I checked online ahead of time for size availability. Do it. It’s unisex so if you’re a girl. don’t get your hopes up just yet but cross your fingers that their smallest size available at ALL NORDSTROM, which is a size 6, will fit you! I’m a size 6 ½ or 7 in women’s and normally, I’m a size 4 ½ or 5 in mens. Regardless, the size 6 fit for me!
Thank you for doing a great job, Mike! Keep it up.

This is a review for a particular Tom Ford specialist, Andru E. He is an amazing person to speak to about anything Tom Ford. I was almost going to do an impulse buy on a particular perfume and explained my past woes on that, he then step in and educated me with the fragrances that I was lusting after and let me sample some that was suited for my palette (since I let him know what was my signature scent). Mind you I’ve shopped here before and struck out with help from other people but I am quite surprised and pleased to have met Andru. He enlighten me with his eloquence and I just cant help but wish that all my shopping experiences were like this. I was never rushed for him to make a sale, nothing was just shoved up my face for me to turn my nose. It was just simply a delightful experience with Andru. I encourage you all to locate him when you are in the market for Tom Ford.
And Nordstrom, you’ve found a gem among the employees that you’ve hired. I hope nothing but the best for Andru and I truly hope that this is seen by your office (s). He simply is one of the best employees I’ve come across!

This Nordstrom has the best men’s section I have ever seen in any Nordstrom. Any guy who likes shopping or fashion should definitely come here to browse the men’s section. It is huge (takes up half of the first floor) and has a great selection, for young adult all the way up to the professional business man.
I really like this Nordstrom. Parking is incredibly easy and everyone who worked here was very nice. Very happy with the suggestions the sales woman made in the DVF section when I was purchasing a wrap dress. She even told me they could alter it in house within the hour, but I decided that the low cut top was fine. I think I’m going to make this my new Nordstrom!

Although I will have to say I liked the Nordstroms better overall at the Galleria; there is still much to like about this new Nordstroms. At first I had a hard time with the layout of the cosmetic department but now I do like it better than the RB store. It is open and more accessible. Although it appears that they don’t have as many accessories, the product lines are nice and well stocked. I love the café and the outdoor eating. The food is delicious and they even have a full bar for those weary shoppers.
The clerks are helpful and attentive. One clerk stood out in the men’s department and that was Aaron. He was very knowledgeable about fashion and styles. He made my shopping experience great. He has a great sense of coordinating outfits from casual to professional.
The store is a bit smaller and doesn’t have a home department. I subtracted one star for this reason I love the location of the store and the entire wing by Nordstroms. I also love Nordstroms reward program. This is a big incentive to shop at one of my favorite stores.
Nordstroms, why not make the Galleria former store the Nordstroms Rack? The one you have now is so cluttered and hard to shop in. I think it would be greatf or the Galleria and your company.

Men’s shoes customer service is horrible. Went there this past Tuesday and it was dead except for a couple people. My husband just wanted to buy a new pair of Uggs. Waited 20 minutes and saw the guys make eye contact. Finally just decided to wait in line and a guy helped us. Needless to say I though Nordstrom could order a different color from the vendor for us. We wanted these pair of uggs they had but in black instead of brown but I guess they don’t do that here for u.
Just disappointed. I thought Nordrstrom had the best customer service– especially for the prices u pay.

Great, contemporary new store. It’s very open and inviting with lots of windows. Lots of stock and parking wasn’t too bad given it’s close to closing. But, as usual, customer service is hard to find and lacking in personality. I’m shocked for a new store. Waited forever at the Mac counter too!

So I’ve spent a few more hours and dollars here and now find a Big Gem amongst the new jewels at Del Amo.
The Good, Ladies Department. Look for Sales Associate Di. She will help you till you make her go away and that’s a good thing. She is so personable that I wrote a nice letter to the store Manager praising her customer service skills. She is truely an assett to this store. If you read my reviews, you will note that service is the most important part of my experience. I think my first review of the new store was a little harsh but they were far from the bulls eye when they first opened.
Recently they had a private event for card holders which was really terrific. Everyone made you feel special that night and the catering company was first class and their staff was also attentive.
The bad, self service make up counter. If I wanted a Kohls experience I would go to Kohls. I want a Nordstrom Sales Associate Experience but that is all but gone now. You pick your own item then hunt down a sales person from another counter who probably doesn’t know beans about the product you are buying. I realize that the sales people move from counter to counter but if you went to the Clinque counter or Estee, they knew their products. Doesn’t have this feel anymore. I have sensitive skin and often times need to ask questions about products. This is far and few between now.
Parking. probably not Nordstroms planning but Simon malls wasted a ton of space on the parking planning here. I always seem to have to park way over there by Barns & Noble.

I’ve been to a lot of Nordstrom’s, and this is definitely one of the not so good ones. Can’t really complain about the clothing or the variety of options of things to buy at the store, so this review is primarily one of the customer service. Given that the Nordstrom is new and does provide a huge makeup counter, and diversified clothing/​shoe selection that was once not availabe in the South Bay area, I gave this Nordstrom an extra star. However, if I was rating solely based on the customer service, I would give this place two stars.
Reasons:
— I waited at the clothing counter to purchase something and there was no one in sight that I had to actively search for an employee.
— When I tried to ask a general Nordstrom question at the cosmetics counter, they didn’t have an answer for me and didn’t really know where to direct me.
Perhaps the lack of customer service is due to the fact that the Nordstrom is relatively new, but I still have higher expectations from Nordstrom as a company and expect much better service from them.

Decent Macy’s location with a lot of modern appeal. The customer service lacks the usual Nordstrom excellence. Hopefully since it’s a newer location, the employees will develop their customer service standards.
The store itself was clean and offered a great deal of quality merchandise.

I had high expectations for this Nordstrom’s. I expected it to be more like the Grove Norstrom’s. Unfortunately it’s not, it’s a lot smaller and The variety and the selection of merchandise is not as good. I’m also surprised that they have Korean made handbags for $ 1800.

The BEST thing Del Amo did was create this new Nordstrom wing of the mall. The Del Amo mall was pretty pathetic before this upgrade, but with this new wing, hopefully South Bay people won’t need to drive to Century City or Costa Mesa for nicer stores.
The Daily Breeze newspaper compared this to South Coast Plaza in Orange County. I disagree. SCP has a totally different vibe. I’m sure the paper meant to say this new wing is made up of high end stores like SCP… when actually the mall should be compared to Century City, with the openness, well lit mall, and contemporary design.
The Nordstrom is truly chic, and I really thought I was at Saks or Neiman Marcus. Bravo! The staff was overly eager to help you, which was a bit annoying. But. better eager than ignoring you, I say!
The new Nordstrom wing also has a nice 3 story parking structure, and a bridge on the 2^nd level so you can cross into the store.
I didn’t go past the cosmetics counter and men’s shoes, but it is a nice store. and hopefully its better stocked than the old Galleria location.

Nordstrom has moved from the South Bay Galleria over to Del Amo Mall… as the Jefferson’s theme song lyrics goes… «Movin’ On Up!»
It’s a nice addition to Del Amo Mall and a nice upgrade from the South Bay Galleria location.
The merchandise and prices remain the same (of course!) but it is designed very open, bright and has aesthetic modern friendliness to it.
They have their restaurant /​café on the top floor too.
I find Nordstroms to be that middle ground between Macy’s and Bloomingdales, as far as department stores goes with every day wear, pricing and offering designer couture.
It’s a solid place to shop and has great reputation for customer service.

This store moved from the South Bay Galleria to Del Amo Mall they did a great job with the store very nice and very lighted inside. Now that this store joined the Del Amo Mall team this Mall is def the superior mall in the South Bay.

Oh man, talk about a major disappointment! For months, I drove past this location when it was a construction zone, and I would dream of how wonderful it would be to have a Nordstrom location at Del Amo. It was all a big let down because this store is SIGNIFICANTLY smaller than the Galleria store and subsequently, it offers much less in terms of merchandise and sizing.
I went in to look at their line of Zella athletic wear and the choices were abysmal. What used To be a vast section of the Galleria store was now pared down to a smaller series of 2 – 3 mini displays across from The escalator in the middle
Of the store. They offered only a few items that I liked and of those, none were available in my size.
The store may be sparkly and new, but I’m so sad to see that I wished away a far superior Galleria location in exchange for this mini, boutique Nordstrom. BOO! Now I’ll have to drive all the way out to Costa Mesa to get my Nordstrom shopping done.

Grand opening! They finally moved Nordstrom from Galleria Mall to Del Amo mall. The building is brand new built from scratch and it’s clean and bright and classy. I am very excited to start my annual Christmas shopping here!
Nordstrom is part of the newly renovated and it is connected the of the mall. Lots of free parking or valet for seven dollars.

Nordy girl here! Every time Christmas rolls around and it’s time to do my secret santa wish list, a Nordstrom gift card always makes it to the list. I love Nordstrom! They always have all my favorite styles from Kate Spade purses to Zella yoga pants, they’ve got it.
When I first heard Nordstrom would be coming to Del Amo Fashion Center, I was so excited! Now finally, Nordstrom has opened up at Del Amo and it’s every thing I’ve dreamed off. The store is beautiful and big! It’s clean and bright. There’s also lots of various seating areas if you get tired. Of course, it has also the latest fashion styles in clothing, shoes and eyewear.
Some nice additions for us foodies to this Nordstrom is the restaurant Bazille upstairs and the Nordstrom E-​bar adjacent to the bottom floor.
This Nordstrom is a great addition to Del Amo Fashion Center and I know I’ll be shopping here a lot! If you see a Hello Kitty girl running around all giddy from shopping, that’s me! Haha!

Grand opening today 10÷9÷2015! Even though it’s midday Friday, everyone and their mom’s here!
Shiny new things are always nice. So it’s true for this new Nordstrom in the new wing of the revamped Del Amo Mall. The lighting in here is romantic, designer brand names are on full display with the names prominently branding each rack. Window models are dressed in golds, silvers and faux fur to exude the luxury that is supposed to be center to Nordstrom and the mall’s new facelift. Staff members are in sleek black outfits and conveniently parked every 10 feet. There is one HANDSOME staff member on the shoes floor. DAMN!
Today is opening day for Nordstrom and this entire wing of the mall. If you look closely, many things were out of place or unfinished — yellow construction zone tape hangs in your peripheral vision, staff members are asking each other what to do, you hear drilling in the background. Nonetheless, there is this sense of rising urgency and a zing in the air. This is consumerism at its best. It feels like the day before Christmas and everyone is trying to buy whatever they can get ahold of. It’s nuts!
Aisles are narrow, askew or nonexistent — is this the cool designer thing to do now? — and not very stroller friendly. :/​The high traffic made navigation that much more difficult.
The Mother’s Room is on the second floor. It includes two rooms with many couches /​seats. And it’s so bright and happy — a welcomed change from the old sad gray room that didn’t always have A/​C. Thank goodness!
The new eBar is open and it is a real coffee and pastry shop now! Sweet!