Oreck Home Care

Mr. Michael Shenkman of Oreck in Torrance just made my day!!! Amazing customer service!.. Gave me 50% off my maintenance service and replacing our broken brushroll with a much better one for same price!.. Just love our Oreck vacuum and our Mr. Michael!:-)

I had these last leg (I thought) vaccums (two), that I was convincing the Boss to toss. They didnt work at all. No response to any hails to the vaccum powers that be. The lady took them to fellow in back. Pause for examination. And there was life from lifelessness. I was impressed. Not only that, it turns out to be a reset button. Eagerly wanting to hit the Boss with a receipt of some kind for my efforts (and theres). And she hits with a «no charge «. Whoa whoa whoa, hold the phone here, back it up, Beep beep beep. I’m trying to convince her that there should be an exam charge at least !!! Nope. Just do what I’m doing here. Done.

I came for service on my Bissell vaccuum. The staff was very friendly and helpful. Rena looked at my vaccuum, told me what it needed up front. Quoted me a fair price. When I picked up my vaccuum. It looked like it was brand new and ran great. Highly recommend! !

I had an amazing experience at this center with John. I went to another vacuum sales and repair store in San Pedro with a broken wheel on my hoover wind tunnel and was told I had to leave it for repair. I then called Orek Home Care (even though I do not own an Orek) and I spoke with John. John not only got me a wheel and installed it in a time frame that really helped me, he did it for $ 5.45. Kudos to honesty!!! See you again when I need a new vacuum. Go see John!!!

Had a great experience at this store. Customer service was very knowledgeable on their product and where extremely helpful. I was very pleased on the attention to detail and the genuine interest in seeing that I received answers to all of my questions and ensuring that I was a happy customer. I recommended this store for the knowledgeable employees and the true feeling that they are there to help. I will definetly be back again!

This is such a great store. Been taking my vacuum there for 15 years and everyone is so nice. Great people, quick, quality service and products. The best!

So… part of the ToDo list was to get that dusty ol’ vacuum cleaner out of the closet and get it in to the shop for some TLC. I have an XL21 (one of Orecks première models, with a bitchin’ warranty)
I work over 60 hours a week. While changing belts and bags and other trinkets sounds like the respectable thing to do, I simply don’t have time for it.
That’s why I brought it to someone I can TRUST.
I’ve been taking home care advice from Michael Shenkman, the owner of a few Oreck Stores in Southern California for years now. He has earned my trust, and has performed above and beyond expectation time and time again. From how to maintain the leather sofa, to what I need to manage the allergens in my home (I have terrible allergies… the Santa Ana winds don’t help me at all…) he has given me priceless advice you can’t just dial up and get from a 1 – 800 number.
I’m not sure about anyone else… but having «a guy» still means something. Yeah sure, its just my vacuum… but its the thing that digs up dirt and crusty crap from my floors, and I’m pretty sure the guy who has done it for 25 years has a bit to say on the topic, and judging by how my Oreck continues to run year after year he knows what he’s talking about.
I’ll continue to go to the team at Oreck. They work hard for ME. Took me less than a week to get my machine back, fully bathed, new belts, a new bag and fully loaded for another year.
Worked around MY busy schedule. Dependable, honest and fair priced. There is a reason I keep going back.
I’ll be visiting Michael and his team very soon, next month the air purifier needs a good cleaning.
Only downside to this positive rant?
I have to pull the clean vacuum out of the closet and put it to good use… guess you cant win it all :)

Avoid the Oreck in Torrance and go, instead, to the one in Cerritos.
I stopped in today, to get my Oreck vacuum serviced. I wish I had read these reviews before doing so. Like many have mentioned, the salesman had no interest in servicing my existing machine. In fact, I wasn’t even able to voice my intentions before he started in on his pitch: The machine is old. The plate and brush must be replaced. That’s $ 140 plus the cost of service. Why not trade this machine in for $ 100 and buy a new one? No? How about this refurbished one for $ 150. It’s only ten dollars more, and you can take it home right now.
Needless to say, I left the shop. I found the salesman’s demeanor and tactics to be off putting, to say the least, and I wasn’t about to give him any of my money.
I drove to Cerritos. The salesman there agreed that I needed a new plate but said my brush was in impressively good shape. I was quoted $ 99 for a new plate plus full service.
More importantly, the salesman in Cerritos actually listened to me. He took the time to inquire about my vacuuming needs and seemed genuinely interested in offering me the most cost effective solutions.
If you’re looking for an Oreck store with salespeople you can trust, drive to Cerritos.

In November I took my Oreck LX into the Torrance store for a tune up. I had no idea how long over due it was for a tune up. The manager Victor told me the motor would not last much longer that the smell I was smelling is the motor. He told me if I brought it in and bought a new one I would get $ 100 off the new Oreck. It was clear to me he knew his product and it was refreshing to meet a sale person so honest and forthright. This information gives me a chance to save some money for a new one and be prepared when it dies. I have had it since 2001 so I can’t expect it to last forever. Because Victor was so polite, knowledgeable and caring I will use his store again when I need another one. When I brought it home and plugged it in it was humming and happy and picking up stuff it had not in sometime. Yeah Victor!

If you are a clean freak like I am this is the place to go. I had several situations going on at the same time. I had company coming to visit and needed help with my dirty carpet and ceramic floor. Not only did Victor (the store manager) helped get rid of my stains but he took the time to show me step by step and gave me some very helpful tips on maintaining all floors clean and fresh. Victor was also concern if anyone in the family suffers any allergies and gave great advise on the air purifiers. This is the place to go for all your cleaning issues. Great job Victor and staff!

I went to Oreck Vacuums the other day to buy a new vacuum. I was greeted by the store manager Victor who showed me the lineup and advantages to each Vacuum. I liked that he was able to answer my questions. I was able to trade in my old oreck and get $ 100 off my new one. Left happy and I love the new vacuum I got! Service was awesome. Thanks guys.

I agree with the reviews here that claim that Mr. Ortiz does a lot of up selling. Took my vacuum in for annual maintenance and before even taking it from me I was asked if I wanted to trade it in for a new model. $ 399 for me because he’ll give me $ 100 for mine. Lots of «You need this» and «You need that» ensued. I’m done with Oreck. This store does not represent the company well. Mr. Ortiz practically yelled at the elderly man who was being ‘helped’ when I walked in. Steer clear of this store.

This shop is the place to go if you enjoy hard sell bait-​and-​switch tactics.
My Oreck is older, but still alive and kicking. It just needed a little work. Silly me, I thought that taking it to the actual Oreck store would be a good idea.
The salesman — without looking at it mind you — told me I’d need to buy new brushes for $ 80! And that the labor would be $ 50! «How much is THAT!» he cried.
Yeah, it’s about $ 130.
«But wait, you see — here’s a brand new model that’s only $ 180! Whattadeal!»
No, I sighed, I just want my Oreck fixed. At that point I was annoyed and even if I did pay someone $ 130 to fix my Oreck, it wouldn’t be these guys.
Good thing, too. Because I went to a locally-​owned shop who fixed it in less than 24 hours for $ 30.
And it wasn’t the brushes, it was the belt.
In short — steer clear! And get your grandparents to steer clear, too. I can only imagine what kind of scams they’re running on older folk.
Unilocal can direct you to several well-​regarded local shops. Go to them.

Knock me over with a feather. The Oreck manager, Victor Ortiz provided me with excellent customer service. He was very knowledgeable and friendly. I explained the technical challenge I was having and he quickly assessed the situation with my vacuum and resolved it quickly. I wonder if he works on cars???

So a few days ago I bring my wheezy, dust-​leaking, low-​suction, tattered-​but-​serviceable Oreck XL into the Torrance shop.
I’m fully expecting the guy to look at it and say, «Well, here’s your problem — you’ve got a blown gasket! Here’s a replacement; would you like us to install it for you, or are you a do-​it-​yourself-​type-​guy? DIY’er, huh? OK, that’ll be $ 8.»
But, no; apparently I’ve unintentionally walked into the shop wearing my «sucker face.»
He looks at it, tests it, then goes, «What’re you nuts? You’d have to replace the whole outer bag. That’ll set you back $ 60. But have I got a deal for you! Since you’ve got a trade-​in here, I can knock $ 100 off this here brand-​new machine and you can take it home for just $ 399!»
Bu…huh? What? No, no, no. I just want to fix it at the lowest price possible. Why the [heck] would I spend four c-​notes to replace it when it basically works fine?
«Really? You wanna keep this creaky old thing? Whatever. You should probably get a full overhaul done. That’ll be $ 90.»
No.
«Fine,» says our now-​dejected junior Willy Loman, and disappears into the back of the shop, dragging the upright behind him. Sixty seconds later he returns with a gruff, «Here.»
Um, thanks? Is it fixed? What did you do?
He makes some vague hand-​waving gestures and mumbles something about «tightening the connection» on something or other, then he wishes me a good day in voice that implies he actually wishes otherwise.
Back home, I test it, and of course it’s just as broken as before. Time to break out the manual, I guess.
Thirty minutes later, after my own «full overhaul» (required tools: 1 phillips-​head screwdriver), I’ve discovered that the lack of power was due to a bad belt ($ 5 for a 3-​pack on Amazon) and a partially blocked tube ($ 0).
I’ve also found out that the dust leak does in fact require a new outer bag, but instead of paying $ 60 for the OEM part, I can get an aftermarket replacement for less than $ 20 on Amazon.
Long story short: if the guy at the shop had been less interested in upselling me on stuff I don’t need and just helped me to diagnose and fix my problem, he would have sold ~$ 65 in parts and I would have left a happy customer. Instead, I paid ~$ 25 for the same parts and I’ll never make the mistake of going back to that shop again.