Pep Boys Auto Service & Tire

I have been a long time loyal patron of PepBoys. Ravi, the store manager here, has always gone above and beyond the call of duty for us. He is very knowledgeable, always treating everyone with respect and dignity no matter how amateur questions maybe. Very through of all services and parts I have ever needed for my cars. I know PepBoys pricing, at times, maybe, a bit higher than the local shops, but it is because of the service and care I receive at this location that has me not only coming back again and again but also referring all my family and friends here. By the way, Ravi will match most quotes which is the cherry on top!

Came here to get after market brake pads. Service was surprisingly good! The parts dept was helpful and got what I needed. Only negative was that the price I got over the phone was not the price when I got there. Nonetheless, I won’t hesitate to get parts from here in the future.

I’m happy. The guys really took care of me. I was scheduled to get tires at Costco, but PB had a better price, not to mention the patient service I was given by explaining my options thoroughly. Ravi and Humberto went above and beyond. Thanks. Will be back.

Maybe the service is better if you make an appointment. As walk-​ins customer I did not feel welcomed.

Great customer service. I had a bad experience with rebates on new tire purchase from pep boys. But after a few follow ups pep boys store manager refunded me more than the rebate amount. Thanks to pep boys.

These guys are great! I had a screw in one of my front tires and needed it fixed tonight so I can get home from work and get to work in the morning, so no problems they fixed it asap!
I, ll be back for other services.

After shopping for new tires for a few months I found that Pepboys had the best deal with the buy 3 get 4^th free deal on some Cooper Adventurer all terrain tires. They also had a deal going for a $ 70 mail in rebate.
I made an appointment for 5pm on a Tuesday and when I pulled in to the lot I was greeted at the service bay by Ravi. He greeted me and complimented my truck and asked what u stopped in for. I mentioned the appointment and knew exactly which tires I was getting and showed me the tires, which were staged for install.
They were short on staff and he told me that it might be a little longer than expected and asked if I wanted to reschedule. My fiancée was on her way and we planned on going to dinner, so the wait was no problem. We went over the install and quote, he asked about alignments, but didn’t press me for an upsell.
We got back to the shop at 6:45 and my truck was sitting in the service bay with new tires installed. I ran inside paid the man, and turned around to find my truck waiting by the door for me.
In all, it was a great experience and I didn’t feel like I was pressured to buy something I didn’t need. I highly recommend going in to see Ravi, he knows his stuff and gave a good vibe. Great service!

Had to come in this morning for new tires and being a girl, didn’t want to be «taken to the cleaners!» I just have to say that I got such great help from Ravi. He explained my options and worked with in my budget. He went above and beyond. I will definitely be coming back here.

I went to Honda for routine oil change and they told me that my car needed service. Both front and rear brakes, spark plugs, belts, battery and some kind of flush. All the work they quoted me over a thousand dollars to do.
I drive across the street to Pep and asked Ravi for a quote to do most of this work and was quoted over 50% less what Honda quoted me. I also learned that I only needed to change my front breaks! Honda was just trying to scare the ish out of me!
Save your time and come straight to Pep Boys! The guys here are efficient and honest!

Pre-​service review. So far so good. I was helped right away, given a price and told it would take about an hour. The place is clean and there’s free coffee for caffeine junkies like myself. I was able to get two tires, service, and a oil change for under 250. I was in a rush for an upcoming road trip so I didn’t shop around.

Carlos was absolutely remarkable… I freaked out because my car was making a strange sound. I called and explained the noise to Carlos… He told me to bring it right in. Turns out I had a loose tire because bolts were missing. He ordered the part and had my car back to me right as I was getting off work… Greatly appreciated

Great, fast service. Friendly and knowledge staff. I went to Allen tire after my dealer, Scott Robinson, refused to call me back regarding my flat tire.
The team at Allen had me checked in and my tire fixed in less than 20 minutes. I will be coming back the next time I need any tire or brake work done.

Tried to buy a tire here yesterday, and it was a disaster from the start. Ordered the tire at 8am, told it would be available anytime after 3, waited till 5pm and finally gave up. Went to America’s Tire, and when they tried to install the new tire, we found out Pep Boys had kept my wheel. When I called Pep Boy to find out what was going on, they couldn’t have cared less. My husband had to go pick up the wheel and deliver it to me at America’s Tire… Speaking of Americas Tire — I ended up purchasing a set of 4 tires last night. And due to their service and professionalism, I will return. Never doing business with Pep Boys again. The difference is vast, and the tires cost the same!

Came here since my tire had a slow leak and needed a patching. They were the cheapest fix nearby so they proceeded to work. Problem was that they tore the tire on the sidewall on the tire removal machine and destroyed the tire. No problem, they ordered a new one and installed it the next day for free. Sometimes, accidents happen but its the recovery that wins future business. Good manager.

Thank you Carlos!
I spent an hour trying to figure out if my tire had a leak or if I drove over a bed of nail. Apparently, I did the latter. Went in to have Carlos and his team check out the damage and they were super nice about showing me where the gash was. Placed my tire in a bath of water to show me where the «bubbles» are coming from, argh, nail punctured the side wall.
So I asked them to just changed my tires using my spare thinking that I could still go on the freeway until I can hunt down a cheaper tire.
Super cool of Carlos letting me know that other drivers would not like me on the freeway because I can only go under 50 mph for 70 miles on the donut.
So couple minutes later, I went ahead and got a tire.
Carlos was very courteous & helpful: he even called other competing tire shops to find the lowest price for me.
That was very nice.
I had a positive experience changing my tires… although I wish I didn’t have to pay for the new tire. Get car hazard insurance people!
Thanks again Pep Boys!

I’m really disappointed that they don’t Carry over the diagnostic charge to your bill anymore.
I had to pay $ 90 for just a diagnostic test and top of that the rest of the bill, way to go Pepboys, apparently not a competitor to other places, but people here are friendly.
I also made an appointment and had to wait 40 minutes until they told me what was wrong with my car, during those 40 minutes people would come in randomly and they’ll be the ones leaving first, I never understood that if I made an appointment before any of them. And my car would still be outside waiting to be put in for an inspection while the people who just got here got they’re cars put in first.

I was in and out. The service was great and Carlos Zagargoza had great customer service skills. He was friendly and professional. It was a pleasant experience for an oil change. I will be back, again. Really like the service. The person that did my oil change corrected a problem my regular auto repair over looked and they’re good. Check them out. I live great customer service! Thanks.

This Pep Boys really can’t be using the we just opened growing pains excuse. It’s a national chain, and the workers presently manning the stations used to work at Discount Tire (the previous owner of this very same location) and should know the setup well. I have no idea what happened when Pep Boys took over, but on the three occasions I have been here now, the garage workers have given exactly zero F@&$s about the job they are doing.
The first time I went in for an alignment. Upon hitting the road, my car started shaking like a salt shaker. After trying it out for a good 400 miles, I took it back to the shop. The guy that worked on my car gave me every standard excuse under the sun from the car being old, to it possibly being in an accident. Nope, no accidents and although the car is 6 years old, it was tracking like a laser before I brought it to these a$$hats. When I asked to see the alignment printout they claimed they gave it to me and that they no longer have it. No they didn’t. I gave up and left.
Then I got the bright idea of giving these guys another chance thinking that my two year old tires may be the cause. WRONG. Four top end Michelins later, my car still shakes. To top it off, they left a healthy coat of brown grease or tar all over my pristine wheels. I don’t know what this stuff was but upon spending an hour scrubbing it off, I discovered the nice bonus of having had all (that’s FOUR) of my wheels scratched by the tire installer. Every imaginable amateur F up from lazily using screw drivers to pry off and dent the plastic hubcaps, then tossing them face down on the ground to add more scratches, to running all over the edges of the lug holes and wheel faces with the air wrench. Some of the scratches on the wheels face I could not even explain except that they might be pure vandalism.
I don’t know how poorly Pepe Boys is treating/​managing these guys but the bottom line is, they do not give a damn about their customers or the job they are doing. Sadly, I love working on cars myself and know how grueling some jobs can be. However, putting a car on a lift, taking the lugs off with a pneumatic wrench, placing them on an automatic tire mounter then balancer, and mounting them back on the car ain’t exactly rocket science. I gave these guys more than a fair shake and my heartfelt advice now is, stay away. It pains me to say this, but these guys have transformed this once great local shop to fit every cliché of dirty auto repair businesses. Prepare to get rolled and have your vehicle thrashed.

To be honest, I think it’s too bad/​shocking other folks a few months ago had bad experiences here… maybe management/​staff changed since then? Because I’ve always been treated very well here.
I used to go to the Pep Boys in Lawndale as it is closer to home for me, but after a few not so great experiences, I decided to shop around. I tried another larger Pep Boys location (closer to South Bay Galleria) and their customer service also seemed lacking — I couldn’t even find someone to ask where to put my car to wait for the garage.
I finally decided to come here, and I’m not looking back. Amazing waiting area with free keurig use, leather recliners, flat screen TV and USB/​plug charging for your phone/​tablet/​laptop. Using one of their ports right now :)
Customer service is also on point. First time I came for a flat, they didn’t try to charge me for anything once they found that my tires were just low and needed air. Very polite and quite fast.
I would implore folks who have dismissed this location in the past to try again; I think they’ve changed!

Quicky and speedy service.
Pricing is not great, but also not bad.
Workers were super nice while my friend got their tire plugged.