Phone City

So I had broken my phone for the 2^nd time, I was disappointed because I didn’t not want to pay so much so after going around trying to find an affordable place someone finally recommended me to this place! This place was so awesome kristina was super helpful and so sweet. They fixed my phone in no time and gave me an affordable price. Very pleased and recommend this place.

If you are thinking about getting your iPhone screen fixed, Save your money or go a Apple licensed store. Phonecity is useless, Beware once you get the screen fixed the finger scan, will be gone, the battery looses the juice in 3 – 4 hours. All sorts of problems that you never had for 2 – 3 years before you went to get the cracked screen fixed.
I went multiple times, they keep saying, we have looked at everything we can we are unable to fix the finger scan or the battery problem (oh yeah they even give you all sorts of explanation about battery deteriorating and charge you additional $ 30 to put a new battery, no use …
My iphone 6 screen had cracked, I went here & spent $ 100 to fix the screen, they replaced the screen ever since the finger scan wont work, the battery was loosing charge every 4 hours, I went to the store they charged me another #30 to put a new battery, now both finger scan and battery is still a problem, I visited the store three times, twice they asked me to come another time becs the tech who repaired the phone was not there, once the tech was there he said he looked at everything he cud not figure the problem as why the finger scan wont work … they have asked me to go tomorrow 6÷14÷16 again after 12PM, will see what they come up with) …
They have No refund policy, but they don’t have a policy not to break things that were not broken when they fix one thing and break everything else on the phone.

I couldn’t be happier with the service I received here! I had visited another repair shop earlier in the day in San Pedro where the technician seemed confused & unsure of the problem with my phone, but was willing to charge me $ 100 to try to fix it. I called Phone City and was given a quote over the phone that was very reasonable. When I brought my phone in for the repair, the technician noticed that after a previous screen replacement, my phone hadn’t been properly sealed and was full of dirt and sand (I’m a beach girl :-)! He cleaned out my phone and sealed it properly without any extra charges! I would HIGHLY recommend this shop to anyone :-)

When it comes to personal possessions and professional repairs, I do lots of research before giving my hard earned money. I am glad I have found Phone City. Alicia quoted me the best price you’ll EVER get, and was very friendly and informative. The repair was done by Alex which I highly recommend because he was fast and his work is flawless. My screen even looks much better and sharper than before. Took him about 10 minutes to complete too. Do yourselves a favor and stop looking anywhere else because you won’t find the kind of professionalism, quality, price and efficiency anywhere else! Great work Phone City!

Great fast and friendly service. Excellent work, I took my phone here and they helped out and let me know exactly what they were doing service only took 15min

Jeremy and Alex were the Best!
I dropped my phone and they came to the rescue. It was all worth it. Go to phone city now. thank you JEREMY and ALEX!

My visit to phone city exceeded all of my expectations. I have never experienced such a warm and inviting environment when going to get my phone screen fixed. The store was inviting, the décor created a relaxing and social atmosphere, and the staff was brimming with enthusiasm and positivity. They were happy and bordering on excited to fix my phone and showed that their priority was my satisfaction. The end product reflected the attitude they put into repairing my phone. I am still blown away by how stellar of a job this store managed to satisfy my customer needs, while making me feel so much at home. Making this experience even more fulfilling was that my phone left the store significantly more protected than the battered state that had lead me to originally bring it there. I could not have been more satisfied with this business, the staff and management are doing a phenomenal job!

If you’re coming to Phone City for a phone repair do yourself a favor and do business elsewhere. I hate to trash a business on here, but this business is completely disorganized and the customer service here is a joke. In addition, the owner is extremely rude. I originally came into Phone City to get my charging port fixed for my Iphone. I talked to one of the associates and she said that it would take about 30 minutes for one of the techs to fix it. The tech took 3 hours to finish my phone. If I knew it was going to take that long I would of done business elsewhere. I start to examine my phone to see if the problem is fixed only to find out now I have a new problem the tech broke my home button, which he admitted to doing. He clearly said to me, «I’m really sorry, but I bent your home button while fixing your charging port I’ll fix it free of charge». One of the associates told me that he was a rookie tech and that they are sorry for the inconvenience. The tech has to then walk all the way to the other side of the mall to get the part for my home button, which took another hour totaling 4 hours for them to fix my phone (How can you wear T-​shirts that say «Fast phone repair»). Finally, the rookie tech then fixes my home button for it to only break within a week.
So I have to drive all the way out there again for them to fix the new problem that the rookie tech created. I wait for an hour for a tech to arrive at the location, which was the owner James. James seemed cool at first I explain the situation to him and he fixes my Iphone free of charge for it to only break again overnight. So I have to drive to Phone City again for the third time to get my phone fixed (another hour waiting), which is the problem that they created. I again see James the owner and he fixes my phone again free of charge, however I try to explain to him my frustration and I told him that I should be compensated for my troubles (since I have had to drive out there 3 times and the wait time for everything was about 8hrs). James laughs and says, «good luck with that» and tells me that it was my fault that my home button broke after i explained everything to him. How would this be my fault? I’ve had the same phone for a long time and never had a problem with my home button until now. The owner didn’t want to take any responsibility for there mistake and was disrespectful (he insulted my intelligence). I try to explain my position and he basically tells me that I’m wasting his time and blames everything on me. James tells me that I’m lucky that he is fixing my phone for free, but your tech created the problem guy. Horrible experience.
Message for James– «I know your smart so maybe you could figure this out» (something that he said to me) lol

I have never had such poor customer service in my life. I went into the store to get my phone repaired. The technician David explained to me, most likely the battery or the charging port needs to be replaced. He also explained to me that he did not have the parts. If I decided to leave a deposit he can order the parts and it’ll arrive in 3 days. I agreed and left $ 40 and he’ll contact me as soon as the part arrived.
5 days has passed without contact so I called in to get status. They informed me that they still haven’t received the part and will contact me as soon as they get it.
10 days has passed without contact so I called in again. They pretty much said the same thing, so I asked them if they can track the package. The girl I was speaking to said she was unable to, only David can do it and he’ll be in at the store that day. I decided to go into the store later that afternoon and David was not there. Girl in front said David is on his lunch break and he’ll be in between 30 to 50 minutes. I decided to kill time inside Del Amo Mall for 50 minutes and wait for David to come back. After 50 minutes David has not returned so I asked the girl to please have David call me back.
Another 5 days have passed without contact (That is a total of 15 days no contact). I called in again and they pretty much said the same thing. (Only David can help and he’ll be in today) At this point I started to get a little frustrated and once again I went into the store. This time David was finally there.
David explained to me due to lunar new year all shipping has been delayed. I explained to him that I was fine with that but why hasn’t he returned my call. His explanation was that it was impossible for him to, he had 1000’s of customers he had to manage. Also sarcastically questioned «Should I give all my customers updates everyday?». Also he said, «I said I was going to call you when the part arrived and it didn’t». At this point I asked what is the status of the part and can he track it. It appeared that he was attempting to, but he said the computer at where he was at is unable to access the eBAY system. (Are they really buying parts off of eBAY?) I simply asked for my $ 40 deposit back. He said he was unable to. One of the sales staff member pointed out that the owner of the store is here and maybe he can help out. I was relived that maybe I can speak with someone that is somewhat professional.
To my disappointment James the owner comes with his defense up and says the shipping is out of his control. I told him it wasn’t about that, I just didn’t want to be quoted 3 days then 15 days pass without any sort of update. I don’t even think he was trying to look at the situation from my side. Again, I asked for my $ 40 deposit back, James explained he is unable to honor that since he had to pay for the battery and charging port. I told him that the 2 parts do not total $ 40. James said also there is $ 20 labor charge he’s adding on. I asked, «Labor for what?», and he replied it took David time to order the parts. (FROM EBAY) I was getting really tired of this situation and I ended up paying $ 40 for $ 20 dollars worth of parts.
If I have received some sort of feeling that they wanted to help, I would have had no problem continuing my business. All I felt was 2 shady people David and James trying to nickel and dime their customers.

If you have a broken phone (cracked glass screen, amoled, etc), it may be worthwhile to bring it in to this store for repair ~$ 100.
The phone accessories, cases, screen protectors, etc do yourself a favor and just buy them online. I was shocked to find they sell tempered glass screen protectors (which can be had for less than $ 3 on Amazon) for $ 33!

Phone city at del amo is great! Friendly, knowledgeable, and fast! I walked in feeling very frustrated about having shattered my iPhone screen. When they told me they could have it fixed in 45 minutes I felt so relieved! Especially because I hadn’t called ahead or anything. Alex and Danny were the ones helping me and did a great job. I asked if they could give me a discount at all and they did without any hesitation. Also, I really appreciated that nobody pushed me to buy extra stuff that I didn’t need. I asked about a tempered glass screen protector to prevent future issues though. He offered me a screen protector for $ 40 and that includes a lifetime warranty even when you upgrade your phone. I will be back!

Called and spoke with Danny, I came in and my phone was fixed in less than 30 minutes. Awesome service and reasonable price, not to mention they give you a discount if you mention Unilocal.I was devastated that the glass screen cracked on my iPhone 6Plus, but left extremely happy at how brand new it looked! I def recommend this place to anybody. Oh and they have tons of cases to choose from if your looking to shop for that as well. I def will be coming back!

Awesome and quick service!!! Will be back if my screen breaks again… Let’s hope not…

Paid $ 90 for glass repair, glass cracked while in the pocket after two day. They claim the glass is from Apple but I don’t think that’s true. The original glass lasted over a year and a half. Either the glass is cheap or the technician did shoddy work. I went back to the store and they would not replace or repair the glass without paying again. Then what’s the point of a warranty! Never coming here again!

Great service at Eye Phone City from Alex and Danny. They fixed a broken Galaxy S4 charging port in only 10 min!

Best place in the South Bay! Great Customer service! Anything u need they have on the spot!

Been coming here for a while now I’ve had my galaxy s3 repaired 3 times iPhone 5 and HTC desire no problems super friendly staff and quick I’ve had no problems with them I always come here to get my phones fixed cheap prices definitely will recommend to my friends and family

Very pleased. I’ve had both of my iPhones and iPad cracked screens repaired. They are professional, fast and reasonably priced.
They have a huge selection of cases for any phone. They also have an option to design your own custom case. I recently had a family member pass away, so went there to have photos printed on the back of several cases to gift to my family. My family members were speechless when they received the gifts with an image of each of them and our deceased family member. Since this is a small, family owned business, the owner was empathetic of my recent loss and ended up giving me a multiple case discount.
This place is great for locals who want to support a mom and pops shop.

Great people and great customer service. Got my iPhone 5 repaired quickly and was very knowledgable about the products/​services they offer. Would recommend them too anyone with any cell phone problems or if you’re looking for a great deal on a custom case

This place didn’t fix my phone correctly and wouldn’t do anything about it. STAY AWAY. Stole $ 80 bucks from me, now the glass on my iPhone 5S is popping up off the phone. Me: «can you guys do something for me? Do you have an owner or manager I can talk to?»
Minimum wage employee: «I’m now owned by anyone, no one owns me»
Not only did the not help, they were being rude and trying to be «smart»
I had to dispute the charges with the credit card company.
WATCH OUT, go to another store!