Quest Diagnostics

If I could give 1 star I would. Please save your time and go to lab corp if you could. I had an appointment at 1145a for which I showed up at 11:30a. When they got to me, I gave them my order slip and they needed clarification on some orders. That’s fine, totally understandable. Then my doctors office accidentally hung up on the Quest receptionist and when she called back, my doctors office was closed for lunch. OK fine, nothing I could do about that. They told me to come back around 1:30p and they would try again. I returned at 1:48p and said that the doctors office should be open because I spoke to them at 1:30p. When they called, the office was still closed. So I told them the aforementioned conversation that I had with the office at 1:30p and told her what we talked about. So they finally processed the order. I sat for another 25 minutes before they called me back despite the fact that I did have an appointment at 11:45a. I understand that a lot of my complaints are not things that could have been fixed by Quest, but I have never had this problem with Lab Corp. Also to make matters worse, I had to leave a urine sample and their bathroom was dirty! Stool on the floor. Gross!!! Never coming back!

I came to take a glucose test, I told them what the doctor had told me. Drink it an hour before taking the test. After I signed in she called me up told me to drink it and immediately take my test. WHAT? I went back to my doctor who immediately made me take the test at another quest place the ladies in the front were so ridiculous and were to busy gossiping and giving me attitude to do my test correctly!!! The lady with the glasses was the worst. When I sat down after taking my test because I felt sick she said «that women keeps looking at me hahahaha tell her no loitering» Did she think I didn’t understand Spanish? BEAWARE!

Please avoid coming to this office if you have newborns, infants, or children, or even for yourself or anyone you care about… The staff is unprofessional, not friendly, and act like they don’t care about their job. My wife and I were there for a standard heel prick for our newborn infant to have blood drawn. They were insistent that they needed to draw blood from his arm, we said there was no need to since the doctor had said it would only need to be a heel prick. The lady insistent on drawing blood from his arm said he didn’t qualify as a newborn infant for the heel prick because he was barely 4 weeks old. She didn’t glove up or wash her hands until my wife specifically asked her to wash her hands, then the lady was put out that my wife was asking her to wash her hands. How is this staff allowed to work unsupervised in a health care environment when they don’t wash their hands or put on gloves to draw blood? Aside from the fact that they were bullheaded to not give a simple heel prick. My wife who is a nurse knew they were just being foolish and unprofessional. Because of it’s convenient location to Torrance Memorial Hospital we thought it would be great to be in and out. Trust us, this location is not worth the time convenience, the Quest Lab by Little Company of Mary, on the other hand, is a professional place that you should go to if you need to get lab work done by Quest. After seeing how poorly rated this location on Lomita was, after the fact, we definitely will check Unilocal for any future labs and hope that you are reading this and walking away from this specific Quest lab.

No appointment and I only waited 15 minutes. My first time here but all I had to do was sign my name and give my insurance card. The phlebotomist was really nice and professional. She said I had small veins and used a smaller needle-didn’t hurt much! My experience here was better than the one at Madison street!

So while waiting in the sitting area, we have the pleasure of hearing one of the employees exclaim «We I have stool on me. That’s baby stool! That’s so gross! It stinks!» Seriously? Did we need to hear that?

Horrible customer service. Rude b*tches that all act like they hate their jobs. Simple questions could not be answered (they’re all dumber than dirt) passing the buck to someone else. VERY long wait, small, very crowded dingy waiting room. And don’t even TRY to get a live voice on the phone, they even admitted it when I asked in person. All recorded info. If you want an appt you have to schedule over the Internet. The place is an honest to God hellhole.

terrible reception. woman pierced through my vein too! now I have a huge swollen lump killin me on my arm. terrible place, my appointment was at 2:30. they claimed I didn’t have an appointment though I got the confirmation email? and didn’t get to draw blood until 3. I had an appointment at 3:30 I had to miss. this place is filthy and I think now I should get checked for aids. DONT COME HERE.

I wish there was an option so I didn’t have to give any stars. Don’t ever come to this place. Not only is the wait ridiculously long, they’re terrible at drawing blood. I took my mother in to get blood drawn, as she’s recently been diagnosed with breast cancer, and needed her to be put on meds so the oncologist required a blood test. We went to this location because it was close by. I have never seen anything like this after getting blood drawn. Now I’m worried that the needles used were not clean, and there’s an infection or disease that may have been transmitted. We will be going back to complain and show them the results of the blood drawn and also show her dr. Apparently the person drawing her blood was also very rough when inserting the needle and changing the tubes. Are the people they hire here licensed to draw blood??? What kind of place is this?

PROS :
convenient location (for me at least)
staff is friendly
CONS :
gets SUPER busy!
bathroom needs major update/​cleaning
small waiting room
TIPS :
make an appointment!
get there early
have your paperwork/​insurance card handy
OVERALL :
I’ve been to this locations more times than I would have liked over the last several months. If you have time to kill and don’t mind an hour+ wait, then get here when they open and take your chances being seen without an appointment. If you value your time, make an appointment (online or through their phone number — they don’t schedule appointments here) and choose the earliest time available.
That being said, this place gets extremely crowded! The waiting room is cramped and you’ll have to squeeze through countless people. If you’re a germaphobe, you won’t be happy. You’ll be sitting really close to other people. There’s no TV or other distractions. Bring a book if you’re inclined (you might as well, as you’ll be waiting for a while).
The staff is friendly enough. I’m sure they’re fed up with the amount of people they see every day especially the ones that complain/​bitch about waiting when they don’t have appointments. Give them a break!

Had a 10:45 app. They kept taking people in that came after me. When I heard them take a lady that had an 11:00 appt, I went to the desk and asked why she went before me. The girl asked my name and I watched her look thru the stack of orders to find mine. Yep. Mine was at the bottom. She blamed the lab techs saying they mix up the orders and said I will be next. I was called about 11:25. I told the lab tech what happened and she blamed it on the girl at the desk. It would have been nice for a simple apology instead of throwing each other under the bus. They had no respect for my time and looked like they hated working there. When I got back to my office, I had blood pouring out of my bandage and my arm was sore. Today I have a big bruise at the needle site. I will never go back to this place.

I arrived early for my 10:15 am appointment (which i had booked a week in advance because i had to fast and this inconvenient location was the only place to take morning appointments) to a crazy crowded waiting room. When i checked in, the receptionist said i didn’t have an appointment, so i brought up my email confirmation of the appointment I had received several days before to show him. He then couldn’t locate the orders for my lab work which had been sent electronically two weeks prior from my doctor’s office. I had to call my doctors office and have them resend AND fax as well, just to be sure they received it. i was then told they were understaffed, running behind, and that it would be at least an hour wait. Completely disorganized and rude. Lastly, there was a sign indicating that they had students drawing the blood. never going back there again

Made an appointment for 1:30pm. The staff didn’t open the door until 1:45pm and there are 5 other people waiting with me at the hallway. No one was at the front desk to check the patient in. In 15 minutes the waiting area was filled with patients already and still no one got seen by the lab technician. One of the patient approached to the front desk after 1.5 hours wait, the staff was unapologetic and rude. It’s now 2:15pm and still no luck. Seriously worst experience ever.

Would have been great, if the nurse could just find my vein! i had to be poked 3x!!! The 2x was very painful — needle in the arm, but not in the vein… the needle searching around inside, trying to puncture the vein. Ouch! I’m expecting major bruise-​age. Finally couldn’t take it and told them to try my other arm. Luckily once it was done right, it was pretty painless and simple.
No wait at all with an appointment. Staff (and fellow patients) were all very friendly… only wish the nurse was more skillful.

Very efficient staff. I arrived (running because of construction in the parking lot, which made the door hard to find) at 7:45 for my 7:45 appointment. I was done and walking back to my car at 7:52. Just the way I like it. Make an appointment — it is not worth waiting.