Ralphs

September 6, 2015, Saturday @ approx 10:40 am. My husband and I were in aisle 9 looking at magazines we then proceeded down the aisle towards the front of the store. My feet were swept right out from under me and fell straight on my tail bone and scrapping up my right elbow. It actually ripped some skin off, bruised and now swollen and left the store with a burning sensation.
Immediately after I fell my husband did report it the manager. There was spilled liquid detergent that I slipped on. Manger did have an employee quickly clean it up.
3 stars come in from the way the situation was handled. I did fill out a accident form. This accident form was very vague (not even asking for my info, but asking for witness info) I did tell the manager is this the right form? She asked another manager who seemed to be a little higher position than her and standing right in front of me. I’m not sure what she told her. But was told to fill it out and someone will call me the next day to come fill out another form. It is now Monday evening and no one has called me. I know today is a Holiday but I think the manager could of called me at least. The manager (female, blonde lady) never asked if I was ok?, did not say one word to me. Which I found to be a little rude. I just fell in your store and you have nothing to say to me? The other manager who my husband reported the accident to (spanish lady) she was kind, asked if I needed ice and she did take a picture of my elbow with her phone.
I just think all management involved could of handled situation

Horrible service by cashier ROSA. This evening ROSA checked me out, did not even greet me and the only word ROSA told me was my total. What was worst ROSA bagged all my groceries and ROSA left them all on the table (closest to her) literally right by the weight scale. This is my neighborhood store and have lived in this area for over 14 years. I have never seen ROSA before and it seems as if after the remodel they hired a lot of new people. Disappointed with ROSA and her chipped nail polish and crooked red lip liner. LAZY! And she could have used the exercise to walk those groceries around to my basket!

Raul’s customer service like his moustache was beyond fantastic. I have never had anyone be so courtesy and so polite when I needed assistance. He was patient and spoke in a very calm tone. By far one of the best experience I have ever had. ¹⁰⁄₁₀ would do all my shopping here. I am very impressed. No more Vons or Albertsons for this girl

Store is neat and tidy and organized. I took away two stars because you have people covering both of your entrances basically dropping a sales pitch on donations so in order to enter or exit this Ralphs you either donate or you have to decline going in and out? You’ve had these entrances covered for several days now. I’d like to be able to walk into a market without having a pitch thrown at me without being able to avoid it. Lose the people at your entrances Ralphs. Cover it another way.

In the last few months, the store recently completed an overhaul and remodeled the entire place. A little tricky to get used to (since I had memorized where all the aisles were), but otherwise looks great! Doesn’t look dated any more, looks more modern.
I’m a big fan of how all the cooled items are now in cases in the back (think the juices, dairy, etc). Not only does it look nice, I am guessing it really helps with conserving energy, which is great!
If you’re interested, they have a quaint little health station on the left side near the pharmacy where you can check out your BP, weight, and BMI. random, yet fairly useful to me! Grea way to track your results. (Unfortunately, it doesn’t want to email results).

I am a regular Customer at this location and besides this one bad experience I have encounter excellent service. One bad cashier, initials JC, she was very rude with a hostile demeanor towards WIC customers, I felt rushed and humiliated, also discriminated for having Vouchers. When I gave her the WIC vouchers she stated, «You have so many, I don’t know», she did not have any patients and was rude. It got to a point, I took out my phone and started recording the service she was providing, suddenly she started to provide better service and even gave a fake smile. I demanded to speak with a manager and she help locate the store manager, If it was not for the store manager I would have gave the place 1 star. The manager was able to finish my order which I was missing two items. Please educate the cashiers more on proper manners on providing service to ALL customers… I went to use a WIC check, (4 actually), 1 for 2 juices for 64 oz, and 2 for a loaf of cheese and $ 10.00 for fruits/​veggies. I clearly know WIC as I have been using it for 5 years. The label on the canned fruits said «wic» and I decided to buy them. When I got to the register the checker «Judy» started of whining and complaining to herself and the checker behind her stating, «you need to be ready, is this fruit eligible, I don’t think it is». I explained to her that it had the”+” sign and that it was clearly listed. She said, «oh let me show you why its not» and corrected HERSELF in he own error. After blaming a mis-​label. CLEARLY IT WAS AND IS. I also had separated the cash items from WIC but she that was not good enough for her.
A.) There is NO value on a wic check unless it is for fruit and vegetables.
B.) This checker was completely, rude, arrogant, doubted my integrity and kept correcting ME for the clear label they wouldn’t honor WITH proof.
C.) They embarrassed me around other customers exploiting my business about using WIC and complaining on doing their job.
I will be filing a complaint with the store, store manager, WIC and the State of California. This is clearly discrimination and clearly was listed as a «WIC» eligible item with proof, they cannot label it as an item for «WIC» and they cannot call themselves a «WIC» store, because its clear they are not. This is sad and embarrassing to myself, my family and the remainder of the people watching in discus at this store.

This is a pretty nice Ralph’s pretty clean store. The workers are pretty nice here. Sorry for the short review this is not much more I can write about this store lol.

Came here at 11:50 (they used to stay open til 1) and grabbed a few things and noticed that the self serve lanes were open and shorter than the others.
Scanned my items totalling 9 dollars and was hit with an «associate has been notified to assist you» screen. Cool, got that last time I came here after ten, shouldn’t take more than a few seconds. After the associate (a blonde woman I had dealt with before many times– to great service) was done talking to her coworker, she motioned towards me with her hand moving back and forth across her throat indicating that self serve was no longer an option despite the fact that it was open upon my placing my items in the appropriate spot.
Placed my items back and went to the nearest 7 – 11 where I paid a bit more but wasn’t hassled.
A bit of an overreaction? Definitely, if you take this as an isolated incident. Am not surprised at their rating.

They usually run out of sale items later on in the week, so I like coming Wednesday mornings when everything in their circular is fresh and in stock. The store is extra clean and all the workers are very friendly even at the crack of dawn.

Good produce, good meats, good inventory, great location that is generally clean. However, customer service is hit or miss… nothing absurd has happened when I shopped there. However it is apparent that at this location several staff don’t prioritize customer service and can be short/​curt.

Can you say rude customer service?! Every single time I go here (I only come here because it’s the only closest Ralph’s to me) NOONE ever greets me or anything. I don’t want to pull the racist card but they never fail to prove that right when checking out or assisting on the floor. Different cashiers would literally change their attitudes when dealing with Caucasian customers and when dealing with me or my family. Don’t get me wrong I conduct my self in a respectable manner, I’m polite and don’t act or dress trashy but for them to continually keep treating minority races like that?! Come on.
On several occasions I’ve needed help either at the self check out or looking for something that’s out of stock. When I ask a cashier or a stock person about it they would literally leave me to wait there like an idiot (sometimes 20+ minutes).

I love this store… even though I live in Long Beach I usually wait until I am in the South Bay to go here. They seem to REALLY care about the lines. Nice checkers… well stocked. Only complaint is that they often don’t have the hand held baskets near the entrance and you have to go hunt one down.

I just left this store empty handed and unhappy about it. the manager refused to let me use my manufacturer coupons because I «had already saved enough via the store promotion»
I think cashiers and MANAGERS need to be trained better on how coupons work! So that people that are trying to work hard to legitimately save money BY THE RULES are not treated like they are trying to steal something.
Stores get reimbursed for the FULL value of manufacturer coupons plus a percentage extra! The store actually makes a little bit of money off of each coupon!
To refuse to accept a legitimate coupon because the customer had «already saved enough» it’s just rude and shows a lack of knowledge in how coupons really work.
Needless to say, I won’t be back to this store.

The cashier here was so rude, couldn’t be bothered to help me.

I come to this Ralph’s all the time. It’s not the best but it is close to home.
Well I had a very bad experience there today.
Frost every shopping cart had a wheel that wobbled and make noise.(I only tried 4)
Everything went well shopping, but then the check out was terrible. I got in line at register 8. Register 7 was checking out a person but her light was not on. The lady in front of me had a lot of stuff, the whole check out was full. $ 160.00 full.
Mean time two people check out on 7. Then another.
The checker on 8 has to bag all the groceries this lady bought. She looks at her finger nails before she starts, and talks to this lady. Would not be so bad, but she stops bagging every rim her mouth opens.
Register 7 has checked out 9 customers while I wait. (Light still not on) you may say it my fault but I hate it when you get in line and they say their closed and point at the light. Then the cashiers from 7 comes over to help bag this ladies groceries on 8.
I was only in line for 9 minutes but to top it off, when I go to leave the door I came in would not open so I had to go out the other door. This 9 in the morning.
Oh well this day started bad. Thanks Ralph’s.

I’ve ordered birthday cupcakes here many times.
First of all, their cupcakes are delicious and afforable. They have variety selections of rings that goes on top of the cupcakes. Not only the taste but visually the cupcakes were beautiful. The lady at the bakery who helped me to make order was very nice! Thank you for preparing my order on time. Two thumbs up!

Lots of great items to choose from. They have a lemon cake that is actually very delicious. The deli section has sushi too. Hot soup choices also awaits you if you’re interested. Don’t forget to check out their clearance section with reduced prices.

We kept driving by Ralphs…
Not having one where we live, we finally decided to go in and check it out. The store is very spacious. Plenty of parking. It’s a nice grocery store. We were impressed at the how extensive the tea section was.
Stores neat and organized. Employees were friendly enough. Restrooms available in the back. Not all that clean though. Prices on most items seemed reasonable.
I’m glad we got to pop into Ralphs.

Wow! I’m pretty impressed with the new changes at this Ralphs Market! This is an older market that now looks as good as a higher end market like Gelson’s. Parking is still a little hectic but tolerable. It’s clean and very organized. You look across the aisles and their products on the shelves are all lined up. The floor is clean, in fact, I noticed one of their employees going through each aisle with a long swiping mop. Their produce looks fresher and I’ve even watched an employee spraying water on all the meat that’s in the display case.
They have mountains of items that are on sale every week. Usually advertised as 10 for 10, mix and match, but you can still receive the same deal if you purchase less than 10. Don’t forget to use your rewards card for additional savings!
Here’s why I like this market:
This market has two Redbox movie rental machines and two water machines right outside the market. Inside the the market, you’ll find a Coinstar Machine you can dump all your loose change into dollars. They have a lottery scratch machine as well.
There is a small area of floral items and they even sell occasional cards here, in case you don’t have time to stop by a gift shop. You know we’ve all been there, waiting til the last minute to purchase a gift for that special someone.
One of the biggest plus here is that there’s a US Bank branch inside this market. Very convenient banking with longer hours and even open on the weekends!
This is the best place to stock up on your alcoholic beverages! They give an additional 30% discount on wines and spirits of 6 or more purchases. You can definitely mix and match here, unlike Von’s. I’ve done an overall price comparison with other markets and drug stores and I have to give it up to Ralph’s for being top notch! Same with beer. 30% off if you buy four six pack of beer, to which you can mix and match six packs. I’m not an alcoholic, I swear! I’m just a big bargain hunter! I love great deals!
My only negative experience with this place happened some time ago when I decided to pick up a few items before my hiking excursion. Make sure you don’t bring your backpack in with you (I used it in lieu of a purse). Just carry your wallet or you’ll end up being followed by the security guard that greeted you at the entrance. He ended up telling me that my backpack wasn’t allowed inside the market after I grabbed what I needed, paid for my items and as he followed me out the door.

I used to go to Lucky’s. But since they are gone now, I have been going to Ralph’s. Over all I am happy here.
Clean store, shelfs are always stocked, and very helpful. Always say hello.