Ronin Termite & Pest Control

Over all i must say their office staff is incredible. Well, im not sure how many people they have in the office, but every time i call i get to speak with carla. She’s extremely kind. The 1^st time we called Ronin my wife really wanted someone to be at the house because she saw a rat. This was in the beginning of the month. My wife was so happy that carla was able to squeeze her into the schedule on such late notice. The man that went was very helpful so thats a thumbs up to them. Then i called them back in regards to my parents house. I spoke with another lady, but all she told me was that they were completely booked and id have to wait til thursday. (It was monday when i called) I called back again to schedule it on Thursday because everywhere else were charging more and carla answered. I told her about my previous call and she apoligized for the way the lady handled my case. And she was able to have someone out at my moms house the next day. Our rat problem is done, and my mothers ant problem was solved as well. Im very pleased with Ronin. I don’t look forward to needing their service again. But if i ever do, they will be the ones i call.

The phone staff are polite, but the workers are totally screwing things up. They set up an appointment window that ran from 10 to 12. I said please make sure you’re on time, because my neighbor in the middle unit (I live in a 3-​unit townhouse complex) had to leave at noon.
At 1115, no call, so I call to see when they’re showing up. The front office expresses surprise, and contacts the worker in the field. field worker says that he won’t be by until 130. 90 minutes after the tail end of the window!!! He says he got double-​booked, I have no way of knowing whose fault it is.
So I cancel the appointment, and emphasize to the staff that the next appointment i’d like is for the next saturday, and i do NOT want to be late in the day, or this might happen again. They say they’ll put me in a 730 to 930 window. I tell them to not double-​book me, and that I also don’t want to be double-​booked over an 8 am appointment, because all I’d be doing is causing the same problems I experienced for someone else. They assure me that there won’t be a problem.
The Saturday after, I call at 830, asking how close they are to showing up, and the worker says they’ll show up by 915. That time rolls around, and I call and cancel, saying I’ve had enough of this. The office employee tries to get me to reschedule, but I tell her I’ve had enough. If this is how punctual they are, it doesn’t give me any level of confidence in their quality of work.

I would have given them a higher rating as I have used their service twice for my place and twice for another unit and once on another property but I called to service a unit and they wanted to start charging more
money. I find it extremely unprofessional to change the price. The girl on the phone said they are willing to lose my business on my multi unit building instead of giving me the same price. I’ll be making sure to find a new place to give my business to.

We just had our house fumigated by Ronin, and had a very good experience overall. Sorry to see some negative reviews here, so I certainly wanted to chime in with our positive experience. This review is for the Ronin office based in Hawthorne/​Torrance; I don’t know if they have multiple locations.
In late October 2015 we called several companies for termite fumigation. From Ronin, our estimator was Thomas. He called ahead as promised, arrived within the time window, and did a thorough free inspection including the very unpleasant task of crawling under our house to check for termites. He was very friendly and knowledgeable, did not pressure us at all. Gave a written price quote which was competitive, including 2 year warranty.
We called Ronin a couple weeks later to hire them. The office staff seems pretty busy, it took a few tries to get through. They emailed the forms for us to complete and sign, and were able to meet our requested dates for fumigation. As we had read online, many pest control companies subcontract fumigation to a specialist. This is not sketchy, it’s good business and good for the customer, as we found out.
Thomas dropped by a few days beforehand, to drop off the bags for sealing any food or medication. He also answered our many questions about the process. Most of what he said turned out to be accurate.
Ronin arranged for the Gas Company to shut off and turn on the gas. We had read that normally the homeowner arranges for turn-​on, so were pleasantly surprised that Ronin took care of it.
On the big day, the crew called ahead, arrived on time, and set up the tent in a very efficient and professional manner. Each crew does several houses per day, and they really know what they’re doing. We had no concerns about theft during the process; only the foreman went in the house and not for long. He verified that we had prepared everything correctly, and set up the circulation fans. The whole process took about 2 hours, including pumping in the Vikane gas.
The next day a technician came by to begin the ventilation process. We hadn’t been told about this step, but really it didn’t matter. He was also polite and professional.
On the third day another crew came to take down the tent and inspect for safe re-​entry. Again, only the foreman entered the house briefly. The crew was careful and efficient. Later that day the Gas Company came to turn on the gas and inspect the appliances. Done!
Overall everything went smooth with Ronin. It could have been frustrating if appointments were missed — easy to do in LA’s service industry, but sometimes everything works right. This time it did!

I never thought we would come across this problem but we had a potential rodent problem in our attic. Called local Ronin Pest Control and they immediately scheduled me in for a free estimate. Technician was very professional, extremely helpful, and courteous in his inspection due to our new born. He was always on time, friendly, and cleaned up the area to our utmost satisfaction. After one visit the problem was taken care of, but he continued with a couple more regular scheduled inspections to assure the problem was gone for good. They got rid of the problem Thank You soo much Ronin you guys are the best!!!

They made promises to resolve the bedbugs and roach problem, using hi-​tech language, great prices to hook you, just for the issues to return later. I hate liars, I hate people who make assertions because you invest your trust in them. You get what you pay for.

A excellent company. I called them then they come quick and work detail. The guy is also very kind. And I decide to have their two months plan

Terrible job exterminating my ant problem in our house. The ants were still there after the 1^st treatment and they told me to wait a couple of weeks. The ants didn’t go away so I called them back to fix it and they scheduled me after 8 days because they are all booked for the week. They came but was 3 hours late than scheduled. After a week again the ants came back but were more and their trail circled half of my house! Called them back and demanded to fix it but they said it’s after the 30 day warranty and that I should pay full price on their next service. I should get my money back. A TOTAL RIPOFF!!! Beware of this company!

PLEASE READ ALL CORRESPONDENCE ON MY THREAD TO GET THE WHOLE PICTURE…
At this point I just feel exhausted having to even have to deal with this anymore. Not once did they call me to discuss anything; it’s all just digs on Unilocal.
READ THE OWNERS «NEW» PORTION OF HIS REVIEW BELOW… He is retracting his «extra year guarantee» since he didn’t like that I upgraded him from 1 to 3 stars instead of 1 to 5 stars.
I want my review to be as honest as possible… So Full disclosure RONIN CONTRACTS THEIR WORK OUT TO A 3RD PARTY «AA fumigation.» They were the ones that actually did the work. So just call them directly.
–1 star for being a jerk and for rescinding your guarantee just because you didn’t like my review

I have to say my experience with ronin pest control has been great. From the first call that i made with Mirna explaining to her how petrified I am of spiders and if there was anything she can do for me last minute on a friday afternoon. She took the time to not only get me someone that same day but to also take concern for me in a personal level. She then sent me a exterminator and he was very nice and took care of all my spider problem. To top it off i received a call from mirna this morning to touch base with me and to make sure my problem was resolved. I am very pleased great customer service.

I’ve been using Ronin for nearly a year now. We changed service people a few times, and have had questionable results. So what was bad about the service? Well let’s get started… First, we have multiple rat trap black boxes in our back yard. The boxes were supposed to be secured, but they were not. They would blow around the yard and weren’t even baited at one point. After a number of calls, they finally got them all secured. But what purpose did they actually serve in the end as we ended up with a rat in the house. It got in through an exterior wall where there had been a hole drilled for a cable line (that was subsequently removed), and not filled in. Yeah, that’s not Ronin’s fault, BUT, here’s where the real fun begins… I actually saw the rat run across my living room floor late one night. I called first thing the next morning and Ronin sent someone out that day. They placed «sticky» traps that would attempt to (seemingly) glue the rat to a piece of paper. My wife was home when these were placed. They did nothing to stop the rat. A few days later, I called again and they sent the tech back out. This time he placed metal mouse traps (NOT FOR RATS) around the house!!! This after I had told him countless times that it was a rat and I had seen it myself. Oh, a trained professional can tell by the droppings too. In the end, I had to hire another company to get rid of the rat with actual rat traps. The rat was the final straw for me, but there had been a number of other incidents too. Examples:
1. They were supposedly spraying for spiders, yet there are tons of spider webs out in our yard and around trees
2. There are a number of wasp nests on the side of the house that the new company took care of (Ronin obviously didn’t)
3. We had an ant problem that was finally remediated after 3 or 4 trips by Ronin to spray inside and out
I will say that Veronica tried to pull things together in my last few weeks of being a customer, but even with her efforts, they couldn’t get it together and provide the service I was requesting/​expected.
In the end, I honestly don’t know what they were doing when conducting our service, but it didn’t seem to be much and certainly didn’t work. The other thing (pet peeve) is that when you call, 9 times out of 10, you get their answering machine. That signals to me they can’t manage their business, and was another compelling reason, for me, to change providers.

We had recently moved into a new apartment and unfortunately had made the worst decision of our lives by bringing a used fridge with us! After a couple days we began seeing roaches of all sizes in various nooks and crannies of our kitchen. We killed them as we saw but didn’t realize the extent of our problem when they just kept coming back day after day.
After a few scares seeing them in our fridge (thereby making it unusable), we hauled ourselves over to Home Depot to buy some roach gel, roach baits, sticky traps, and boric acid. They seemed to do the trick in killing the current generation of roaches, but we began seeing smaller and smaller ones coming back and realized that there must be eggs that we aren’t getting rid of.
After speaking with many, many pest control services we were deluded into thinking we needed this extensive and expensive year long treatment that would put us out thousands of dollars. I had landed on Ronin and was pleasantly surprised by the free in-​home consult! I mean honestly, how can a professional quote you on an issue they can’t physically see and instead rely purely on the size of your house?
I had the pleasure of meeting Osvany and he was fantastic! He came and took a look at our biggest problem area (the fridge), and said point blank that our fridge had been infested when we had bought it.
He told us what we needed, and nothing more. Furthermore, the quote he did give us if we opted for a professional service was HUNDREDS LESS than the lowest quote I received from other services in the area! Ronin is all about customer service and being real. It was fantastic experience and I would definitely recommend them!

Positive 1^st time customer experience received from Ronin; starting from scheduling a free inspection w/​Alejandra and the on time arrival and thorough service by Osvany. Glad I gave them a try

Worst service ever! They schedule me first at 2 – 4 pm. I get a call just yesterday confirming a different time 11 – 2 which I said fine to and confirmed so I can do my errands. I wait and wait it hits 1:40 and no one calls me. I call them and they tell me no its 2 – 4. So I decided to keep the time and then get a call from the service guy saying 5!!! WTH! You guys wasted almost a whole day of mine just waiting!!! How do people not have customer service skills and not have time management skills. Please use an appointment reminder or appointment scheduler system so you guys can have better timing. (GEEEEZ)!!!

We used their service based on so many great reviews here. The first service was not bad so we signed up for seasonal service.
We had the 2^nd service charged and scheduled for ⁶⁄₂₃ from 9am to 11am. I stayed home and moved all other plans away waiting for them. But here is what happened:
— Nobody came so my husband call near noon… service number was either busy or straightly going into voice mail
— Called back to my husband and stated they came but nobody open the door for them which is a total lie that I have been sitting in the front room and using my computer there facing the front door.
I don’t mind they cancel the service due to any other reason, but lying is definitely the worst way to conduct a business… plus the service line is not helpful for locating the staffs.

I bought a new house and we were all ready to move in the next day BUT THIS HAPPENED:
The day prior to moving day, I visited my new home just to take some measurements for furniture. I went into the kitchen and there it was, a gigantic german cockroach the size of my thumb chillin on top of the dishwasher. It was absolutely horrifying. I couldn’t imagine moving into a house with cockroaches. I was so pissed off that the former owners did not mention anything about it. I wanted fumigation but that would mean that I couldn’t move in the next day, but I had to move out of the current house so that our buyers can move in. I was so dang desperate to get the damn cockroaches killed and eradicated.
I looked on Unilocal and found some good reviews for Ronin. Got an appointment for that following Saturday. Made me cringe, but I had to wait. They came and put some gel around the corner where the roaches like to chill and hatch. The next few days, I started seeing dead cockroaches on the floor laying on their back. Oh man, the feeling of victory. They do a free re-​touch service within a week if there are more cockroach sightings. We asked for one in case they’re still crawling around at night. The guy came in and did all inspections, gave recommendations on how to further prevent re-​occurences (spraying Raid Max along the bottom of our kitchen cabinets & cleaning out all poop/​eggs, since they attract more cockroches). What stuck to me was how he stated, «Help me so I can help you, «meaning that the roaches would not completely be eradicated simply w service treatments unless we did our part as well by cleaning up dead roaches, poop, etc. I appreciated that he seemed to care about the effectiveness of the treatment. Apparently, the gel that they use is what they use for restaurants. This fact helped me trust the product more.
I would def recommend Ronin and call them again with any pest issues.

Purchased a home and along with it came a BAD bug problem. I did some research and decided to go with Ronin Pest Control. Steven the tech that serviced our home did an amazing job and in a short time the house was free of bugs and my family and I are beyond grateful. Steven was very polite, professional, informative and knowledgeable. Ronin will be the only choice for me whenever I need pest control and I will definitely recommend them. Also, the pricing was very reasonable and the service is guaranteed. Thanks Steven and Ronin.

I’m in the business of property management. All I do is bid jobs out. I had my house inspected for termites a year ago. It was bad, I still had the report. I replaced the majority of damaged wood and just finished the renovation. I needed my house tented, simple as that. All I wanted was a bid for tenting. «no sir we do not provide that without a full in home inspection.» No I do not want that, I just want to know how much you will charge to tent me house, I don’t need another person telling me I have termites, I know this already! Well you just lost my business and because of this practice, got a great review on Unilocal!Way to go Ronin!

Osvany helped me out a few months back with a small pest problem we were having. His service was excellent, I have never seen a more professional and knowledgable exterminator.
I’ve been problem free for a few months now with no sign of any insects at all. If you need ANY help regarding insects please go to Osvany at Ronin Pest Control.

I am the pizza chef at Big Al’s Pizzeria in Maywood, CA our restaurant is serviced monthly by Ronin. We have worked with Ronin for over a year now and they are professional, reasonable and very honest, they always steer us in the right direction. With their no non-​sense approach to business which we greatly appreciate.
Also we have had zero problems at our restaurant since its been serviced by Ronin and that speaks volumes. I recommend Ronin to any restaurant/​business owner or managers looking for a reputable company.