Sam Ash Music Stores

Not all the workers here are bad. It’s always a hit or miss. The guitar repair guy, however, I believed him to be a very kind worker initially but was proved wrong.
Brought my guitar in here a week ago to get it fixed, he’s given me three false dates of when it would be done, and each day I was promised I would receive no phone call and no communication. When I would call to check on it, I would be attacked with a condescending and snarky comment.
Decided to come in and just grab my guitar, and to no surprise, no work had been done on it. I took it elsewhere.
«You must think your guitar is the only one that needs a repair.»
Is what he said to me on the phone.
Will never bring my guitar in here again. Thanks Sam Ash.

This is a great spot, there many guitar stores near me but I go out of my way to go to this one. The staff are both friendly and knowledgeable and make you fell at home. Justin in guitar really knows his stuff and has been a great help. When it comes to guitar tech work Ed is the best, and he is the only person I trust to work on gear. Stop by and check out all that this place has to offer.

I was in Sam Ash the other day browsing through sheet music when a sales associate approached me. «Hey chief, my name’s Adam. Are you finding everything ok?» he asked. «I’m trying to take my trumpet playing to the next level.» I said, as I held a Standard of Excellence red book in my hands. «Why don’t you try this on for size?» he said, as he pulled a more advanced technique book out from the back of the stack. «This will put some real hair on your lips» he said, encouragingly. It was exactly what I needed. As I was on my way up to the counter, another customer approached him with a more technical question — something to do with a C melody sax? I’d never even heard of those, but Adam sure seemed to know what he was talking about and he resolved the other customer’s question. He came over and rang me up and I was on my way. No hassle, no pressure, great service. Adam is now my go-​to guy for everything related to music, and I wouldn’t hesitate to recommend him to anyone.

I was just looking to buy some karaōke mics, but had no idea what to buy. The sales guy Nelson was super nice and patient with me while I called my wife to ask about our equipment. The guy took the time and didn’t pressure me into buying something I didn’t need. He also recommended equipment to upgrade my sound system. As soon as I get my tax refund, I will be back to see the guy with the epic beard

Dude. go talk to Nelson. Big dude, Big beard, this guy knows everything about everything musical instrument related. I don’t even know what his actual department is but this guy knows the answer to everything I ask him. He’s rebuilt a couple of guitars for me, given me advice on drums, even helped me pick out the right equipment to go along with my DJ setup.
this guys knows his shiz! I love this store.

I came in to get a Shure GLX-​D wireless system and had the good fortune to have Nelson patiently explain to me all the ins and outs of purchasing such a contraption. Thanks to him, I’m able to stage dive for my own band without worrying about being tangled up in a buncha goddamn cables.

My little brother was looking to get into drums, so he and I headed here with Mom a couple years ago to look at some sets and get an idea of how much money she’d have to spend.
Drum department manager Nelson helped us out; he spent a lot of time with my brother (not always an easy task… I love the kid, but sometimes he can be pretty aloof and ambiguous about what he wants). Fortunately, Nelson was able to point us towards a really rad little kit that would fit in Mom’s small living room space, as well as within her budget.
He even gave us a deal on it, as well as lots of gear tips and an endorsement for a drum instructor we were considering. (Shoutout to Dan Hegarty, who’s not only knowledgable and patient, but also extremely talented and encouraging to his 12-​year-​old student).
A little while ago, my little bro was able to play onstage with some of his classmates for his school talent show. They rocked a Green Day song and I’ll never forget that proud smile on his face when the song was over and the crowd was going nuts. Thanks to Nelson for helping to bring that little bit of awesomeness into our lives.

As a longtime rock-​n-​roller with a Gibson Flying V guitar among my collection and a frequent visitor to this Sam Ash I’ll share my opinion here ;)
It’s a great music store with a huge selection of instruments and equipment for any style of music and whatever they don’t have in stock they can order it and match any advertised price ;-)
And also as a ladies man. being a rock guitarist well,.it don’t do me no harm with the ladies! ;))
And as Giulia my Italian lady friend likes to say,.Provare per credere! «Seeing is believing!»

Went in the Sam Ash music in Torrance bought two brand new guitars had a problem at home with the wife they took them back no questions asked so theytreated me good when I bought them they treated me good when I took them back just can’t say thank you enough to Sam Ash called the GC in Hollywood asking for a groove tube told him to put hands on it they said they had it in stock went all the way there didn’t have one walked across the street to Sam Ash got one off the shelf no problem

Great costumer service. Every employee we saw greeted us and made us feel welcomed. Answered all our questions and we left very happy.

Just got off the phone with a complete A-​Hole who couldn’t wait to hang up the phone. I even had the decency to say «Thank for the information.» at the end of the call, only to have him literally hang up the phone in the middle of me saying it. So ridiculously rude. It must be SO insanely difficult to say, «Thank you for calling.» at the end of a phone call, I don’t know why I even expected such a formality.

After years of going to most of the L.A. area Guitar Center and Sam Ash stores, we finally made our way to the Torrance Sam Ash store. I’m surprised to see the 3-​star average, because to me this was the nicest Sam Ash in several ways. The store layout is open and easy to navigate, the sales reps were pleasant and not pushy, they had some really interesting used stuff at reasonable prices and they had a jazz group practicing on a small stage.
No one bothered us as my husband perused guitars and I tried out basses and cabs, but they let us know they were there if we needed them. Unlike some other stores, I could usually clearly hear myself (and since I was shopping for cabs, that’s important). As is always the case with Sam Ash stores, the Torrance store had brands and models you don’t find at Guitar Centers,

This is the 1^st place I have been to that the cash registers are «somewhere else» other than the front.
I went to find a register to get checked out. One register had 3 associates and only 1 acknowledged me. Too bad I didn’t get the guys name ’cause the others were no help.
Even the cashier who eventually rung me up was no help.
They get 1 star only ’cause of that 1 associate.

4 people working at the store. I’ve been waiting for 20 minutes to exchange and pay for something and nobody cares to help anybody. No wonder the store is always empty. I ask two guys for help and they just send me somewhere else. Go to guitar center if you can unless you have the whole day to shop.

Better selection and more stock than Guitar Center. GS has gone waaay downhill. Sam Ash also has better prices. The only complaint, a big one, was the service. Felt ignored. The S.A. employees were slow and not very friendly either. All in all, I would STILL go back to S.A. over GS any day.

One of the music store giants that keeps many instruments, accessories, and sheet music. While they usually have all of the basic necessities for performers and instructors alike, it’s beyond me on how customer service can be a hit or miss. Depending on when you go in and who is taking care of you, you can either have great service or bad. I’ve had equal share in both.
The only time I stop by here is to pick up any books I need that day for my lessons. There are days where I’m immediately helped and days where there’s only one associate at the counter and he is on the phone with another customer. Think I’ve waited 10 minutes on average just to be helped.

Too bad Unilocal makes you pick one star. I should have left this blank. My daughter needed to rent a simple trumpet for middle school. Leaving the store already paying over $ 200.00. After one week she was not going to attend the class. We called the store and requested to return the rental, they denied a return and stated that I would only receive $ 30 back. If you are looking at renting any instruments stay away from Sam Ash. I could have bought one for $ 119.00 on Amazon. Lesson learned for me. Please learn from me. Sam Ash, you deserve zero stars!

Been coming here for a few years, its a pretty good place to pick up everything, from last minute music accessories, to that rare used guitar you have always wanted.
Like the previous reviews, the service here is a hit and miss, sometimes of the time I try not to linger because a small number of sales associates rarely show respect. Unless you are buying something significant, they act uninterested and rude.
That being said, I have met some better sales associates here, the good ones are down to earth, helpful, humble musicians who work hard to figure out what is best for you. I’ve gotten to jam with a few of them, and when it is time to pick up something new, I am usually met with a great deal.
I give this store 3 stars because the service is not always the best, but the equipment I need always happens to be here.

Came searching for a good music stand for my daughter, but the people that work here are NOT helpful at all… She found a purple stand she wanted, but it was a display one, so I asked the guy at the register if they had purple ones in stock — he said «well, look at the ones there (pointing to the countless black, red, blue, & green ones)» I told him we searched but there were no purple ones… He walked away. So another guy came, saying that he normally works in the recording department but he’d try looking… I told my daughter, «We’ll just get it somewhere else» to which he replied, «There’s no one else who sells them near by» .
So I proceeded to take a photo of the tag, & searched Amazon, and «Bam!» There it was! And for cheaper than at Sam Ash too! Bought it on the spot! We will never ever return to this store! Such a huge disappointment that their customer service was so poor this visit — we had visited a year ago to buy a guitar and accessories for my son and the guitar department was sooo helpful that I gave this store a 5 star review on Facebook! But after this visit, I deleted that review and we will be going to Guitar Center for any future purchases… Very disappointed that they have gone down the drain as far as customer service goes…

Never been to Sam Ash before, this one made a great first impression. Will come here for any of my sound/​audio needs.