Staples

Clean store, nice staff– except for the printing center. They were extremely unhelpful regarding a simple question, and took no initiative to sell me A STAPLES product which I was ready to buy to print on.

Sooooo terrible!!! Such terrible service too. There were FOUR PEOPLE WORKING. ONE of them didn’t know where ANYTHING was, the manager’s excuse was «she just started working.» The cashier claimed they had what we needed in stock so we spent half an hour looking where she POINTED US TO. The manager was very very unsatisfactory. This experience was just terrible. It’s a shame I came here for 13 years straight.

I recently came to this location to have some invitations I designed printed out. Rachelle (I hope I spelled it right) was super sweet and very helpful in the printing process. The cards were not only finished within a day, they turned out beautiful! The cost was what was expected for the work done. I was impressed by the quality.

If I could give no stars I would after my experience at the store tonight. Horrible customer service! The item I needed was out of reach and required a ladder. I walked around the neighboring aisles looking for an employee but ended up walking back up to the front of store to have the cashier call someone over to the aisle for me. Although she acknowledged me, nobody showed up. I don’t even think she called anyone. After waiting a couple of mins, I went looking for an emp again and found two employees, one on a ladder stocking shelves and the other just standing talking with the other emp. I asked for help and the guy who was just standing there said he would be right over. Finally after a couple more mins longer, the emp who had been up on the ladder started down the aisle I was waiting at and was trying to maneuver the huge rolling ladder when another customer asked him a question and he told me to wait a min and proceeded to help them. After waiting a few more mins, I had waited long enough. As I was half way down the aisle heading for the exit, he went for the ladder again but it was too late… I waited long enough.
We just moved into a new office building and I needed a lot of office supplies but I will take my business elsewhere.

Came here to purchase a few things. Everything was fine up until checkout. The cashier was friendly and my experience with her was pleasant, however the magnetic strip on my debit card was worn out so the reader couldn’t catch it. The cashier had to call her manager, who proceeded to tell me they could not manually enter my card. I had to use a different card, which was inconveniencing. The manager didn’t seem to care about the situation at all. What if that was the only card I had with me?

Worst customer service ever. Most workers at this particular location seemed to have an attitude problem. The other branch on PCH has a much better customer service. Will not be coming back here again. Avoid this location at all cost!

Bunch of lamebrains… there was a circular in today’s paper that they had the 2016 11×17 desk calendars for $ 6. However, when I got there no one could find them, nor did the cashier even have a copy of the ad from the paper. They had a similar item for $ 29.99. Ended up (disgustedly) going to Office Depot to buy one.

I have utilized the printing here at Staples on several occasions and have nothing but wonderful things to say about Aaron! He really knows what he is doing and was super helpful with my printing needs — will go there again and again!

This is my first time rating shops, I give minus 5 point. Casher girl was so rude.
I found mistake on a receipt after shopping there, the cashier scanned one item twice.
I went back to the same cashier girl, told there’s a mistake, she didn’t admit first, as soon as she found the mistake she started chatting with another girl as if she is ignoring me, they were chatting, laughing, doing like school volunteer work., no apologetic at all.

from an educator’s standpoint, staples stores get it! they allow up to 30, yes 30(!) of an item on special vs their competitor who only allows 3, yes 3. their prices by far are the best, especially when it comes to school supplies! i was just at this particular store, and as crazy busy as they were, anthony helped me grab 3 more pencil sharpeners from their above storage. andrea has rung me up before, and just like the previous time, she was as friendly and cheerful as ever, even under the busy circumstances. i will definitely stay loyal to staples from now on.

A very expensive place to shop, with a mediocre return policy.
Online has a lot more selection.
You will find similar or the same items at Walmart for 30% off.
I hope that they can hold on.

We came to return an item at the register. Her name was Christen and she was very rude. She asked for id and arrogantly laughed after giving the our phone number. She did raised her voice and started talking to us like an idiot. Ultimately she wanted a drivers license but her method in asking for one was very unprofessional. It made the situation worse and made us flustered. Will not come back here again. Instead we will go to Joanne’s or Walmart to get supplies. If you come here be prepared for rude cashier service.

5 people in line and 2 registers open that were painfully slow. Not the first time that’s happened here either. I’d rather watch my toenails grow.

The employees here, though generally friendly, are disturbingly incompetent. They don’t even know the products they sell. I was being helped by someone at one point, he supposedly left to go check if they had the item I needed in stock, then never came back to tell me what the results of his findings were. I waited for about 15 minutes then saw him in another aisle, restocking shelves. Wtf?

I came here today to buy a new toner cartridge for my printer. I went straight for the ink section, and found the cartridge with no problem. I browsed the store to see other office supplies I may need.
I got to the counter, and the line was short. The cashier was friendly, and helpful. She advised me to recycle my old cartridge to earn more points on my Staples account. So I’ll stop by here tomorrow to do so.
Everything here seems priced just about right, and they have just about anything I may need when restocking office supplies in the future. No fuss, just straightforward customer service.

Waiting for the font folder to be emailed. Girl working here tried to talk me into one of six options on the order form. Um, no, those won’t work. Comic sans? Yeah, not professional for what I need.
Previous time had the checkout girl continuously call me «hon» as she was working. Checkout girl looked college age at most. Odd feeling being so addressed by someone half my age.

I called in before I came to the staples and asked if they could scan some blue prints for me, they said they could. I even asked them to check again and I told them the size of the paper. They said yes they can. I came in and dropped it off, they told me they didn’t know how to do it, but the person who did know how to scan a large blue print would be in later that day. I came in later that day and that person didn’t know how to scan it either, Why couldn’t you guys just tell me you didn’t know how to do it? Instead of me wasting my time coming there twice.
The staff was friendly, But still being friendly doesn’t matter because the reason I went there in the first place wasn’t fulfilled.

Every time I come here the customer service is really great. They always have the printer inks I need and I don’t have to hassle with looking for it. There’s always someone asking for help. I use the print center for large projects and I have great results every time.

I like staple but this store has such a terrible customer service. Have you ever heard about an office supplies store that the customer service staff are not allowed to help you out using the copy machine and you must use it by yourself? Advice for dumb people who never used copy machine before, do not go there unless you are smart person. Welcome to staple

Not happy with a recent experience. I took a coupon in for 5 free reams of paper after coupon and rebate, and am now finding I ended up paying $ 4.99 for the 5 reams of paper. Still a good deal, but not the coupon I turned into the store yesterday. They didn’t give me a receipt (only via email) so I didn’t notice until I got home, then when I called they proceeded to tell me that there is no free coupon after rebate in existence (As if I’m an idiot for not reading it properly). Further, I received a receipt via email for someone else’s order in addition to mine. They have some new people who need to be trained better before putting them at the register.