T-Mobile

Excellent service… The agents went above and beyond to help my mother and I… We will always return to this location if we have and purchases and or issues.

Another Franchise Tmobile Store! They didnt even look up my account info or ask for my phone number to look up info. Just flat out denied service. Then went on about how if he gave me something that was promised from tech support that he would be under federal investigation. His coworker Mya wasn’t any help either just sitting there acting nonchalant. Raymond their store manager is only available when employees need him. when a customer calls and asks for him hes no where to be found.

After an initial problem with the new Samsung phone I came here to return it and get a different phone. I had 2 employees helping me. Daniel and Mi. They both were polite and worked hard on solving the problem. Daniel stands out as going completely above and beyond his job duties. He went the extra mile to handle everything. I will be back simply because of his excellent customer service skills. He knows how to deal with problems and make the customer happy in a very professional way. Thank you!

Princess knows what she is doing! I went to a t mobile a few months back they said I couldn’t get a approved needed a huge deposit blah blah so I was over there and decided to try again. Princess hooked me up!!! Got me the new iPhone and got me approved with minimum down and an affordable payment! Made my experience very stress free I was loving every minute of it! Highly recommend this place and to go see princess!

Went to the t mobile in galleria and the girl was so rude even when customers were being nice to her. She didn’t help me at all and messed up my phone, DONT go to the galleria one! So later that day I came to this location…
It was the best customer service :) Everyone was very knowledgeable, friendly, and welcoming. Kyle fixed my phone and explained everything I wanted to know. He was great! Thank you t mobile Torrance :)

i’ve been coming here ever since i moved to redondo beach. not once have i had a bad experience nor have i had any of the tmobile staff give me (or other customers that i have witnessed while in the store) sub par help. this store is my favorite due to the fact there’s plenty of parking, the staff and many places to eat or drink (before or after your visit to tmobile). i have to comment on two Unilocal reviews that have caught my eye. shweta b. left a review that was filled with half truths and many lies. the first issue is that she states that she was not able to «refill» her phone. she states that she had to go out of town «immediately». being a responsible adult consist of preparing yourself prior to doing something, such as going out of town. so you failed to prepare yourself, its now «tmobiles» fault because your in a rush/​hurry to go out of town. its quite obvious that all your doing is «passing the buck» and blaming tmobile for your shortcomings (and irresponsibility). how about blaming yourself for being irresponsible and not puting your «big/​adult girl pants on» and instead maybe taking care of matters like this a day or two before going out of town. maybe you didnt catch this simple lesson of life when your parents were telling you this. also, your the «douche bag of the year». not only do you post a review that was riddled with someone that use to getting everything for «free when you compllain»; you post a picture of yourself with the pictures of that are suppose to be of the business (tmobile)…you are a douche bag!!! second review that should have never been posted was by keleko a. you accuse tmobile of being liars and cheaters, yet you failed to tell us why!!! also you need to learn how to spell (how about learning how to use spell check)?! take the time to learn how to spell and write complete sentences before writing reviews on «yelp»! the current staff here is top notch and quick to help you when you walk in. the current staff consist of kyle s.-tiffany-stephanie. go check them out! no i dont work for tmobile or getting paid by them! i feel that you should speak up when individuals write reviews that are just flat out flawed and filled with inconsistencies! i hope that « Unilocal» filters these reviews out that are obviously not valid.

If there can b a negative rating thats what this place deserves.
Clueless & Rude employees
Went on 05-​10-​2014 to refill my phone
Employee — Dahn Ngyuen
Sales rep no: 4 504 412
Was confused about how to change plan and refill my phone. But said she got it and took $ 100 cash, changed the plan but never refilled my account. Had to travel out of town immediately and been calling ever since to get it sorted but the rude employees at the store are refusing to co-operate.Never ever go back to this store or beware that you do not have to deal with this girl.

do not go there, they are liers and cheaters. they give you wrong information and do not help you… Be aware of switching service from other providers to T-​mobile
you will regret it.

This store is located in the Sport Chalet shopping center and easy to access via the Torrance Boulevard entrance. It is located across from Starbucks and facing Torrance Bl.
I lost my phone so I was here to get a replacement sim card for my old junk phone. The sales person quickly pulled up the account, re-​initiated the line, set up the sim card and even helped plug it into the phone. Quick & professional. Our contract is not up for renewal, however, the sales person kindly showed us some phones that fit our plan. Top notch!

I went in as a new customer and was extremely satisfied with the customer service at this location. I was helped by Jason, who was very informative. I told him which phone I wanted and he set up my account according to my decisions. His objective was to save me as much money as possible and I really appreciated that. Both him and Antonio are very helpful associates, I recommend both of them.