T-Mobile

Bad bad bad customer service here. Please go somewhere else. I came here twice and waited for an hour to get help.

This place is a scam. I asked to cancel my 2 line family plan and just get a basic 1 line plan and they said it will cost more to do so. I told them that’s impossible for many reasons but instead of going back and forth with them I asked what their basic plans start at. The lady kept telling me $ 85. (which even it this was the case, do the math, $ 85 is not more expensive than $ 100) I told her that doesn’t sound right at all and so I proceeded to show her the Tmobile website where it stated plans start at $ 50. She then told me that’s an online special and they cannot do that deal. I was perplexed by that statement as it made no sense along with the fact that I know a single plan for T-​Mobile does not start at $ 85/​month. I then asked to see a brochure or one of those plaques they are supposed to have on the desks so I could confirm what plans they offer. She said they don’t have any literature on their plans. Obviously this is complete bull$hit. Then she asked me to wait for the other guy and maybe he can explain it better. The other guy was 2′ away from her and heard everything. He was helping another customer but didn’t even say a word to me; just ignored me. That’s when I left and decided to go to my trusted store in El Segundo where people are honest and straight forward. Wouldn’t you know it, I asked the honest staff at the El Segundo store the same questions and they told me single plans start at $ 50 and showed me the plaque with their plans. It couldn’t have been easier. The Torrance T-​Mobile store are a bunch of dishonest crooks and T-​Mobile needs to shut them down. I was close to cancelling all together and switching to another service provider. It’s a good thing there are still honest retailers out there.

Everytime I Come to this store I wait over 30 minutes to get helped. So annoyed. There is always a bunch of girls and they’re all always helping one person. They talk too much amongst themselves and never really help customers! I even received an eye roll or 3 from one girl!

I specifically stated that I didn’t want any additional services when I bought my phone yet I just found out they have been charging me an extra $ 10 per month for the JUMP2 feature I specifically said I didn’t want because I never upgrade my phone and I definitely wouldn’t agree to pay an extra $ 10 per month for it. I worked with Yvonne the store manager and she lied to me. I asked the online customer service rep for a contract since I didn’t see this service added anywhere but they told me this was a verbal contract since I bought the phone at the store! That means the rep/​manager in this case could easily lie to customers and subscribe you to this extra service without any type of written proof! Beware. I have a few complaints to file now.

6 people waiting, including myself for 28 minutes and counting while 3 female employees help a customer purchase «1» phone… need I say more?
One employee did not know how to spell «railroad.»

Love this store. Edwin and Trayvon were really funny, quick, and good at there jobs. Great service even though it was busy.

I’ve been here twice and both times the person helping me had no clue what they were doing. It took 3 hours to get my account setup, then they screwed up my phone plan and didn’t transfer my phone number. I’m not kidding, it really took three freakin hours! Some of this is to be expected from a cell phone store … so two stars

Had a day off to look for a new iPhone and carrier, visited a few T-​Mobile stores for the first time, and got a good feel for this one.
The people who work here are great! Friendly greetings, respectful, good atmosphere, no pressure. I actually came away feeling good about a telecom. T-Mobile’s business model is really attractive to begin with and on top of that the emphasis on customer service is palpable. They’re training good people. It’s working.
The guy who helped me get a new iPhone, Edwin, was a gentleman. He went above and beyond to help me. He was just on top of it every step. When I wasn’t in-​store he kept in touch. When I was in-​store he was attentive, super detail-​oriented, and wanted to make sure I was getting what I wanted. Honestly it was one of the best customer service experiences I’ve had anywhere.
This sounds like a paid review (I wish lol) but it’s because Edwin made me a true believer in T-​Mobile. It was night and day different from my strange encounters with slick salespeople at Verizon stores.
I’m a new customer but I saw this crew’s interactions with other T-​Mobile customers, and they fit the pattern. Every customer was helped like I was. Some people had questions that were answerable over the phone, so Edwin and Vanessa served as go-​betweens helping them navigate the corporate stuff. Others who needed upgrades got the upgrades fast, got their contacts and data transferred easily, and the conversations were light and fun throughout.
Keep it up y’all