The UPS Store

I would give this place an extra star for being very helpful! We had to finish a project Wednesday morning and was short on time. I’m glad they opened right on time. It would be nice if opening hours would change to 8am during the months March-​June. We had to email print to gather all that was need for our project. The young men at the register is knowledgeable efficient and friendly. This little place is located inside the shopping center off of Torrance blvd. Some of the services they provide is packing shipping wrapping scanning copy and faxing. This place is organized and also have packing materials needed for your items, one of the service for shipping is UPS.

I’m always at this location shipping packages, picking up packages or buying shipping materials. Staff is always friendly and very helpful.

1:00 PM today, my first and last time in this store. Customer Service is horrible. The notary was not only completely unprofessional and rude, but he should be fired. He allowed a customer at the register to answer a cell phone call and have a long conversation, which we all had to listen to while myself and 3 other customers were waiting in line for various services. When I (next customer in line) asked him if he could take care of my notarization while she was on her phone, he angrily said «No, I’m going to wait for her to get off the phone» needless to say, I collected my documents and walked out. People are often inappropriate with their cell phones but when it affects other customers I feel the shop keepers should step up and say something to that inconsiderate customer and show consideration to the other patrons, their time and money!!!

Return Cable Box, It take less than a minute. Good service

Staff is great, problem with this location is the parking and the very narrow door that opens outward so if you have a large box you have to pull the door and get it though the narrow door, I use this location often due to the convenience but there are other locations that I will use for larger packages due to the parking and door situation.

No computer for printing and downloading so employee suggested I go to the FedEx store and print it there and return to the UPS store for my transaction, and he saw nothing wrong with that. So no service here. Will try the Redondo store.

Great Service. I have been coming here for years. Always great service !!! Fast and courteous !!!

Parking has improved — not vastly unfortunately — with the addition of 3 ten minute service parking spots. It’s still a busy strip mall with insufficient parking but my busier schedule has made it easier to keep this box instead of finding a new one. Their service is still mediocre at best. They survive and thrive not due to good service but due to a prime location and the inertia of busy/​lazy customers like me who tolerate them instead of moving to one of the gazillion other mailbox places around. I routinely get other boxes’ mail and had 3 invoice payments «get lost» when they never made it to my mailbox in the last 6 months alone. Next time my mailbox expires, I vow to move it elsewhere!

This is a great store, since it’s close to home and they’re ALWAYS friendly and helpful. It’s not cheap to ship big packages but it’s less than me flying back east to hand deliver!

I use this UPS store all the time. They help me in all if my shipping needs, the customer service here is pretty good. I use them for notary also and they know what they are doing when it comes to my documents. The trick to shipping is to use common sense specially returns like Zappos or Amazon returns.

Did not get good service here. Tried to get something notorized and the clerk was rude and not helpful at all. I found great service at another mail service place just a few blocks away. Skip this place and go to one where they are truly customer service oriented.

I did get service at the store. Which is always a good sign. I shipped a laptop back to the manufacturer to be repaired. I assembled my packaging at the UPS location and the clerk charged me an additional $ 2.00 because according to the clerk I used a lot of staples and tape.
The clerk was young and hadn’t learned about customer service yet. It will happen one day. I do think he was trying to help in his own way. The initial print out with my address was incorrectly input by the clerk and when I pointed it out he did correct it.
I think this store is ok. It’s just not equipped with good customer service. If you have a few extra bucks go to FedEx in the same shopping center. Their customer service rocks.
But in the end you get what you pay for and I wanted cheap shipping so I can’t expect A-​1 service with it. But I am an optimist and always hope for the best.

Very nice store — clean and well supplied. Competent staff. I had two dresses to return and forgot to print out the Return Label for one of them. I emailed it to the store while I stood there, and they printed it out for me. Got both of them boxed up and with receipts — was in and out of there in 10 minutes.

I shipped a small item that weighed less than 2 lbs, with their slowest service, it cost $ 13 which isn’t that bad. Then they charged me $ 9 for a tiny cardboard box! Ridiculous,
I will never return.

My business has its PO box at this UPS store, so I have been a customer for about 3 years now. This particular UPS store always goes above/​beyond. They are very friendly, helpful and honest. They always give good advice on the most cost effective ways to ship things. Recently I took a return item in that had a USPS label on it. They typically can’t accept these items. However, one of the owners was in — she was on her way to the post office to pick something up herself, so she offered to take my package for me. The only downside about this location is that it’s in a very busy shopping, and parking can be a challenge. Try to avoid 12 – 1, as there are nearby restaurants and it’s particularly busy then.

fast and effective service! Great customer service. I’ve packed my own package which i’m not always 100 percent sure if they are even packed right. It feels good that they double check it and give me a receipt incase anything goes wrong along the way. Also a plus if i need to track were they are. :)

This UPS store is awesome! Great customer service. The staff there is well trained and friendly. May be a long line at times but is worth the wait for the overall great services they provide! This is a one stop store for all your shipping needs. Can’t complain about the prices which are reasonable especially in this economy. The store is very clean and organized. Definitely the best shipping center in the southbay area, will definitely recommend to anyone for all there shipping needs.

Really professional and time-​efficient service. They seem overall, very dependable.
I appreciate the fact that they let their employees wear exposed tattoos and ear spacers. Im so tired of the corporate places being so conservative when it comes to people’s unique style. For that I will come back to this location.
Docked a star for the terrible parking experiences I have had here on my lunch break.

It is operated by high school kids who don’t have a clue on how important mail delivery is. They have made SO many mistakes with delivering my mail to other boxes, as well as me receiving mail from other people’s boxes, including IRS refund checks, and payroll checks, it is RIDICULOUS!!!
Luckily, the poor people who had checks delivered to my box, got them back.
What would have happened, though, if I had either thrown them away, or worse, if I were a crook and cashed them?
When I returned the checks to the counter, the boy said, «Oh, ok». No «thank you», no «Wow, sorry about that», or «Wow, Thank you so much for returning them». It was like it happened all the time.
They have also lost mail from banks that I had been waiting for weeks for, only to find out they returned the mail to the bank, because they forgot to add me to the PO box that I actually paid for. They took my money… but didn’t put my name on the box??? HUH???
The owner won’t let them give out her name, so when I went to complain, nothing ever happened. Why? Do you think they gave her my message that I am going to complain??? Yea… right…I was born yesterday!!!
Bottome Line??? Don’t go to this UPS Store… you will be SORRY!!!