Vernon R Wilson, MD

PLEASE READ!!! If I could give zero stars, I would. I am writing this, not only as a patient, but also as a former employee. I spent two years working for this establishment and received nothing but the utmost disrespect and disappointment. The doctor truly does not have care for his patients and the management was less than satisfactory. Moments of being ridiculed, talked down to and treated like scum. My son was a patient of Dr. Wilson’s and even as an employee, they refused to give any professional courtesy– leaving our family with a $ 400 bill and sending us to collections even though we were in the middle of a child support court case– something that I expressed and begged for understanding.
Ask yourself before you make the mistake of attending this practice… If they can’t even treat their staff with respect, why on earth would give a single care in the world about you as a patient? Oh yeah… They money.
Patients beware! Don’t become just another paycheck to this money hungry place! Please go ANYWHERE else!

I have been going here for the past few years because he is the only referral I can get from my medical network… He is ok not good or great. The office personnel are not personable… they do the bare minimun with regards to customer service and give incorrect information so do not believe the answers you get from this office.. Dr Wilson has never seen me but instead sends in his medical assistant which I feel is very unprofessional.
They have never really taken care of my issues. I made a big mistake referring my son and was upset because his office told me and him that services were covered by his insurance company and they weren’t, so he was charged the going rate for 4 visits within a month for hives. After my contacting both the doctor and office manager they decided my son should pay for it anyway. He was charged the insurance price which is more than the cash price.

I made an appointment to see Dr. Wilson but was told he was booked and I could see his assistant, Matthew, instead. I did not have to wait long but once I got inside the exam room and met Matthew he asked me if it was okay to have some students/​interns sit in and watch the exam. I was totally put on the spot so I couldn’t really say NO. It was awkward having them stare at you from the corner of the room while the P.A. had the bright light shining in my face.
I had concerns about acne and hyper pigmentation but did not even get any answers to solve my problem. Matthew recommended that I purchase some $ 300 skin care kit by Glytone and it seems to me like the entire appointment took 10 minutes and was just a plug for some skin care line I could have googled myself. What a waste of a $ 15 co-​pay! I will be looking for a new dermatologist within my insurance group for sure.

I have made an appointment with Dr. Wilson. But I got seen by Physician’s Assistant but «NOT AN ACTUAL DOCTOR.» Is this a new practice??? Just wonder how much insurance will charge me for seeing PA instead of MD!

UPDATE: 3-​15-​2014
When I last reviewed this doctor I was upset because his office told me services were covered by my insurance company and they weren’t, so I was charged the going rate for two visits. After my contacting both the doctor and Angie’s List (which intervened on my behalf — they’re GREAT), the doctor offered to refund some of my money. He charged me the «cash price» for those visits, which is less than what they charge the insurance company. Since the visits were for their medical aesthetician, who did a good job, I agreed to the settlement.

Rundown
— I’ve been going to Dr. Wilson for almost 10 years.
— A great dermatologist in the South Bay. He’s busy but well worth the wait
— The front desk has made significant improvements over the years
I have to admit that the front desk used to upset me. I would wait for an hour past my appointment, they weren’t helpful, and I felt like they didn’t want me to be there. However, no matter how bad the service, I endured the wait to see Dr. Wilson. He’s a great doctor, really listens to you and helps find the best treatment for you.
I took a hiatus when my acne cleared up but started to go back for routine checks for my freckles/​moles. On my most recent trip, I didn’t have to wait very long after my appointment and the staff was so nice. I can tell there was a big change in the office.
If you’re looking for a dermatologist who is knowledgeable, I would highly recommend Dr. Wilson.

I’m sure Dr. Wilson is very good, however, my experience with the front desk was like a visit to the 1980’s. I am insured with a Blue Shield HMO.
After providing proof of insurance and my Driver’s License, the application requested my (and my wife’s) SSN (who provides an SSN to Doctors with unsecure data systems these days?). I gave them my last four.
Second, it was a morning appointment so I had my coffee which I was tersely told to drink out in the lobby. Really?
I terminated the appointment before seeing the Doctor, asking for and receiving a refund of my co-​pay and also watching them shred the forms I just completed.
Asking my General MD for another referral.
The 80’s were memorable, but in this day and age, one must question the proficiency of an office with antiquated forms and nonsensical policies against coffee. Life’s just too short.

Dr Vernon was ok. I would not recommend him to anyone. There was a short wait getting in and the doctor saw me for all of 5 mins to give me no real diagnosis besides dermatitis. I called back to get one and after 4 days and numerous calls, the doctor calls and leaves no information and say to call back. Between his staff and himself I would say avoid. You can definitely find better. The only bonus was he was somewhat affordable for cash rate or if you have a high deductible.

The office staff continues to be poorly managed. My husband had an appointment; however, was told his insurance was not accepted because he needed a referral from his GP. (Blue Shield Access Plus HMO). The staff did not know that he could self refer and did not need a GP referral. He called me and I called Blue Shield and went online to confirm the self referral benefit. After much insistence from me and my husband, the staff called Blue Shield and confirmed for themselves that we were right. I understand that they deal with many insurance plans, but Blue Shield is a common plan so they should have been informed.

I had an appointment today with Dr. Wilson, and I had a very positive experience. His office staff was very friendly and professional. Dr. Wilson was extremely professional, calming and reassuring. I highly recommend him. I recently moved to Torrance from West Los Angeles, and the ease of parking outside the building and the calming fountain and stream outside the medical building was very appreciated. I went into this appointment with a great deal of fear and worry, because of a small growth on my face on my cheek that had gotten worse in the last several months. Of course, I imagined the worse, that it could be cancer or that he would have to surgically remove it. I am really a scaredy cat when it comes to these things, so I had a lot of anxiety going into this appointment. Dr. Wilson took one look at it and determined it was a simple wart and said he would simply freeze it and it would fall off by itself in the next few days. The procedure did not hurt at all, and Dr. Wilson took a look at my arms and hands and some freckles I was worried about, he said was nothing to be concerned with. He also froze a few small warts on my hands and finger, and I was finished. He told me these would probably all blister, scab and fall off themselves, but to make an appointment for two weeks from now. If in fact they have all fallen off, I can cancel the appointment. I left Dr. Wilson’s office so reassured and relieved. I highly recommend Dr. Vernon Wilson. He and his staff are top notch. You will be very well taken care of.

As the previous poster — I wish I could write 2 reviews. Dr. Wilson was pleasant, knowledgable and very helpful and I would give him 5 stars. His staff on the other hand leaves a whole lot to be desired. Very unprofessional and do not represent the professional that Dr. Wilson is. The front desk is like a 3-​ring circus. Most of the staff’s appearance for one is dishelved and not appropriately representing this upscale office. No one seems to know thier left hand from thier right. They all seem like its thier first day on the job and is unsure as to exactly what to do or say. It’s so unfortunate, and extremely frustrating because I would love to refer more patients to him, but not as long as this current staff is managing his front desk. They don’t follow up on important prescriptions or call backs to the patient as promised. They are very comfortable providing you with the simplest and idiotic answers with no customer service urgency whatsoever. Dr. Wilson, do yourself a favor quick fast and in a hurry for the the new year — re-​evaluate your staff… I’m not saying they are not nice to you, but they lack greatly representing your excellence. Why would you be OK with that?

I wish I could write two reviews for this office — one for Dr. Wilson and one for the front desk/​reception. Dr. Wilson was very friendly with me and my kids and the nurse that came in with him was great too. However the 50 minute wait past our appointment time (in the reception area) led me to ask the receptionist if I got our appointment time wrong (there had been at least 8 people that arrived after us but were taken in BEFORE us). She did not answer my question — just said «All of ‘those’ people have different types of appointments. They aren’t seeing the doctor.» There were so many people in the reception area that there weren’t enough seats (there are maybe 9 seats in there). She was not friendly or appreciative of the fact that we (as in myself and my 6 year old twins) had been waiting so freakin’ long. Really took away from my overall experience here!

I will not go back. I am surprised about the other reviews. I had a different experience. The staff member who helped me wasn’t so friendly and the doctor did not listen to me. I kept trying to explain to him that I had a reaction to the cream he perscribed and would like to go back to my previous medication which is less strong, but he refused to believe me and finally said «I don’t understand your point» to end the conversation. He said it in a rude kind of way.

Dr. Vernon Wilson is fantastic. Previously, I went twice to another dermotologist who never solved my skin problems thus resulting in bad scarring. Dr. Wilson diagnosed my problem, gave me the correct medications, and whala… no more scarring and painful rash!