Express by ExecuCar

If you want a service where the driver over sleeps and almost causes you to almost miss an early morning flight then go ahead and hire them. Never again. They suck.

Drivers are great and accommodating but dispatch and fheir process is a hot mess. Had a 4:20 am pick up. Called at 4:20 when there was no car and after several minutes he told me the driver had to stop and «check his tires». When the driver finally arrived he told me they had just pulled him out of bed! Then when I arrived back at lax for my return trip it was another junk show. I feel badly for the drivers because they are working hard to do what they can do but organizationally they need to get it together. Unfortunate because my first experience was great.

I really enjoyed my ride to LAX using the ExecuCar Sedan Service. I needed a ride to LAX at 3:30 AM from my house in Long Beach and the driver arrived early. Very pleasant driver and clean, extremely comfortable vehicle. This was a luxury experience and great value — I will definitely be using them again!

Requested a 4:30 AM pick up from my Long Beach residence for transport to LAX. Never having used this service, was concerned about reliability. Not only did our driver # 21 show
up on time, he was probably 10 minutes early. He was professional and courteous. His
vehicle was immaculate. Would not hesitate to use this service again and recommend to
others.

Aweful, aweful service On the Unilocal rating scale a ZERO would be more appropriate. I have used them twice and on both occasions they have been late in picking me up for an LAX trip by 20 – 30 minutes. That’s not cool and inexcusable when you pre-​pay and pre-​plan their services by over 2 weeks!
The driver was almost a deaf, mute. When I asked why he was late he simply grunted, «We’ve been busy cant do anything about it». I thought WTF? but kept my mouth shut because I knew what would come out of my mouth would ruin everyone’s day.
The pick up from LAX was a joke. I did not receive any notification text or anything. When I called their pick up /​customer service number it went to voice mail recording. No one called me back. I waiting and re-​called and after 45 minutes, they advised me a driver was on the way but coming from Torrance and the wait might be another 30 minutes or more. DO NOT USE THIS SERVICE. They do not have their act together except when it comes to taking your money.

Our initial airport pickup went great, and we were set to be big fans. Then it was time to leave long beach, and we sat waiting on the curb outside our hotel for 20 minutes after the pickup time. Driver never showed. So we were late to the airport and barely made our flight. Totally unreliable. While we were waiting, the customer service rep said the car was only 2.7 miles away, but it was not moving. This was a prepaid round trip, and they still haven’t emailed the requested information for the credit. So not only were they late, but the customer service desk appears to be dishonest.

I reserved roundtrip transportation from LAX to the Long Beach Cruise Terminal.
The price was ubeatable for a private van with direct service. Communication was excellent — received a text alert 10-​min before the plane landed, that our driver was waiting in the holding lot and we were on the road within 5-​min of collecting our luggage.
On the return trip, our driver wasn’t shceduled to pickup until 9:00a, however, we disembarked the ship sooner than expected, so I called at 6:00a to request an earlier pickup. The Customer Service Rep could not help, but sent the request to dispatch, and by 7:00a, the driver called to say she was there to pick us up. :)
THE GOOD
On both trips, the drivers were punctual, friendly and had good communication.
The price is unbeatable.
THE NOT-​SO GOOD
On both trips, the drivers had trouble navigating the entrance to the Cruise Terminal. As an advertised service from LAX, perhaps every driver should take a dry-​run and familiarize themself with the terminal signage and protocol.
Despite the daunting reviews by others, I would use this service again — and hope to get the same drivers.

This is the second and last time that Execucar has screwed me over. The first time the car I booked was 30 minutes late to pick me up from LAX, this time they said that whole I did book a car 48 hours prior, that none was available to pick me up… So I had to find my own way home!
Never use them!

Poor company. Bad service. Waited 2 hours for pre paid ride. Called them 15 times and just got excuses.
Do not use them. Buyer beware.

This is the biggest sham I’ve ever heard of. My experience mirrors others. They were fantastic picking us up for our trip to LAX but getting back is a joke! Got a text saying my car is here. This is great. Then get a message that they ran out of vans and we need to go to the super shuttle. That they’ll schedule a van for us to use. 45 mins later the van comes. My daughter is asleep on the ground. Find out that they contract with super shuttle but aren’t part of super shuttle so the only person there to complain to is the poor guy doing the scheduling that doesn’t even work for them. WILL NEVER use them again.

We booked a business van feom lax to Oc in advance and when we arrived amd called, they told us they have no van for us and we have to go to supetshiuttle and wait 30 min. We ended up taking a cab. They have become a un reliable service

I booked a roundtrip to LAX and based on my experience, I would warn you to take this service. I can give you my reservation numbers and all my txt to the driver and distpatcher to back up my review. Service from LAx to Destination It is really a red flag.
Transfer to LAX was really good on time and car was clean and dirver was very courteous. I arrive on time and no issues.
On my return, from LAX to Riverside, It was really bad. Flight arrived at 12:55p since it is an international flight took me 45 min to get to customs. I was ready for pick up at 1:40. Driver showed up at 2:15 pm. I HAD TO WAIT 30 minutes. Driver was not waiting on the area for me as expected. Driver waas apologetic and indicated traffic, but, searching a bit about this company, all Drivers are subcontractors and they get 60% of the fare. company gets 40% for the booking. The company post all the fares every 4 hrs so drivers bet on the fares and the more fares the more money they make
The company does not care about service since they get their fare anyway and the Driver probably does care, but wants to get as many fares as possible so they give too little time between pick up. end result you suffer and have to wait.
DO NOT GET PICKED UP FROM THE AIRPORT MORE THAN LIKELY YOU WIL WAIT
Be careful with your transfer to the airport. you can miss your flight if they are short on drivers. Pretty much distpatchers do not care at all.
I would have them as my second or 3^rd option. I would only use their service is it is a morning pick up since Drivers start their day and there are plenty of dirvers around

The only reason they get one star is because there is no option to give less.
I booked Execucar for transportation from LAX to a hotel in Valencia at least one week in advance. When I arrived at LAX, I followed the instructions on my confirmation and proceeded to get my luggage from the baggage claim and then called their 800 number to see where my car was. This is when they explained to me that they actually did not have the car I booked available; however, I could walk over by the Super Shuttle station and they would provide priority transportation for me on one of their vans. Yeah, not really the case. I walk over to the Super Shuttle station and provide my confirmation number and other information to the individual working. She states she will get me a van number in 5 minutes. After 50 minutes, no further information is provided. She does indicate that she is not sure if they will be able to transport me any more as it is late and dispatch indicated a bus is no longer available. That was interesting as I seen at least 20 Super Shuttle vans drive by while I was waiting, including to pick up other people. Then she indicated that she even called the Burbank dispatch and explained their dispatch person (working 5÷19÷14 at 12:15am) gave her attitude and said he could not use his Super Shuttle resources for an Execucar reservation. Another interesting finding as I thought they were owned by the same company. At this point, I called the Execucar 800 number back to vent my frustration and hopefully expedite the process for getting me a car. I explained that Super Shuttle basically told me they did not have any buses available for my transportation, etc. The Execucar lady then tells me that if there are no buses, he only option was to cancel my reservation and refund my money. The refund is great, but what about the last 60 minutes I spent waiting outside LAX for a van you knew was never going to pick me up. I called their 800 number again today to get reimbursed for the additional $ 40 (over what I already paid to Execucar and still have not been refunded) I spent on the taxi ride to the hotel. On the call to make my formal complaint, the employee told me «don’t be mad at me, I am only the middle man» — funny, it seems like everyone that works here is the middle man, no one takes responsibility or time to solve customer issues/​complaints.
This is not a difficult business model – (1) step 1 — people make reservations for transportation; (2) step 2 — their company provides transportation that was reserved to fulfill the reservation. That is it, two f… ing steps. So either they sent my car home or took my reservation knowing that they could not fulfill it, meanwhile charging me upfront for the total cost. No one took responsibility for this. I know I made a real reservation, you charged me $ 205 already.
Unprofessional, incompetent, terrible customer service… Would never use this service again.
By the way, give me my refund and pay me at a minimum the $ 40 (Execucar service was $ 102; taxi ride was $ 142) incurred for the taxi ride.
Possibly the worst service I have ever received anywhere and I travel all throughout the world for work. This company is a disgrace to the United States of America.

booked mid january for a 4 pass van to run 4 of a party of 12 from LAX to pre-​cruise hotel that we needed in March. Called the phone # for Execucar at the baggage claim, was told 15 min wait. The van showed up 5 minutes early. Great driver with great insight on the areas between LAX and San Pedro…

My husband and I used execucarexpress today, and we really enjoyed our experience.
After a reservation mixup with another company, SavOn Shuttle, which was horrible… It was a pleasure to be around a friendly person.
The shuttle was clean, and he waited about 30 minutes for us to arrive because of the mix up with another company. We will use this company again for any future shuttle needs.

We used to use SuperShuttle shared ride to Long Beach Airport from Orange County but when they discontinued the shared service we tried regular Taxi a couple of times but that was a disaster… the cabs were late (not good when you have a plane to catch), one driver was on his first day driving a cab and didn’t even know where the L.B. airport was! I guess he wasn’t trained on GPS.
Anyhow for our current trip we decided to try ExecuCar and it was just a great experience. The vans were not only on time but both to and from the airport they were actually there early. The drivers we courteous, the vans were clean and comfortable, and the trip was unshared and direct for only about $ 10 more than the old shared rides. Thank you Execucar for such great service, you have a new customer now!

I discovered upon checking in online for my flight that I’d apparently booked an earlier one than my usual, and I wasn’t going to make a friend wake up before 6 to get me to the airport. I thought about SuperShuttle but then decided on the ExecuCarExpress option. I’m very glad I did. My driver arrived several minutes early, and I had an automated call to my cell to let me know he was there. He was friendly and courteous and waited for me to run back to my car to fish out my forgotten cell phone charger, and then away we went. The private mini-​van was very clean and comfortable, the driver drove safely and well, and on top of that, relaxing spa-​type music was playing (though I have no doubt if I’d objected he would have changed it). We had a great conversation on the drive (everything from tennis to Steely Dan to Ethiopian food), and I made it to the airport plenty early. I love that the whole thing is prepaid – no haggling with a taxi driver over whether he’ll take a credit card or fumbling with my wallet. And all for a price that is no more than what a taxi would cost. Five star experience all the way.

We usually schedule Super Shuttle for our round trip ride to LAX. When we were offered a private ExecuCar Express van for only $ 10 more each way, we decided to give it a try. After reading some reviews about difficulties on the return trip home, we were a little nervous. However, our experience was fantastic.
To LAX, our driver arrived early, called us on arrival, was pleasant and a good driver.
To home, we called ExecuCar when we walked out of baggage claim. Customer service was prompt and helpful. The driver arrived in about 2 minutes! Best ever, in our experience. He was also polite and we were home before we knew it.
As another reviewer mentioned:
–The vans were comfortable and clean.
–Absolutely love the private ride. We have tired of the multiple stops that occur with shared vans.
–The price is fair.
–Prepaid, no worries.
We will use them again.

Wish I could give 0 stars. This service is horrible. The Execucar Express is what I have used 3 times and all 3 times have not been good experiences. The first time we actually had the private mini-​van. Then 2^nd and 3^rd time they used a Super Shuttle van with passengers already in it instead — the dispatcher said they were really busy — sorry! Inexcusable! Hopefully the ExecuCar is better — no experience with that. DO not use the ExecuCar Express. It is horrible!

This review is for ExecuCar Express.
ExecuCar is the town car, ExecuCar Express is the minivan.
They are all part of Supershuttle, owned by Veolia Transportation.
For two recent trips we’ve used SuperShuttle’s ExecuCar Express to get to and from LAX. It’s like private car service except they use a nice Honda minivan instead of a Lincoln Town Car. Only $ 36 each way to LAX (from Culver City). More reliable and only a bit more expensive than a taxi.
We call them when we get to baggage claim, and they tell me what van # to expect. They have our flight info already, so they are waiting nearby and know where to pick us up. Of course, if you get the regular car service (for more $) you can also opt for the in-​airport pickup (for even more $).
Things I like about this service:
–Private (not shared) ride.
–Phone call (automated message) when they’re close, and they’re punctual and courteous.
–Prepaid. This means need for dealing with money when you’re tired from a long day of travel (or have been out of the country) and just can’t deal. You just get in and the nice people take you home.
–They track your flight and time arrival to be ready out front when you are.