David’s Bridal

Came with my mom to help her find a dress for my wedding. Was sent here because the DB’s in Paramus didn’t have what she wanted, so, since we were in the area, we figured it couldn’t hurt to stop by. We found what we needed and worked with Ofelia, who was supportive but not pushy. Since the wedding is in FL and it made no sense to make my mom fly with a dress, I asked if it was possible to ship this dress to her address in FL — I was willing to pay for this since I’d rather have it nicely packed and set than crammed in a carry on. To my dismay, apparently DB’s charges for a real garment bag and doesn’t ship items, a very bizarre practice in this day and age. Ofelia understood what we were facing after visiting 12 stores — including trips to NYC — and offered to ship the dress to my mom’s address in FL. I’m happy she found what she wanted and got it shipped home. After reading other reviews, hopefully the dress arrives, but so far so good!

This was BY FAR the worst retail experience I’ve ever had. I was a bridesmaid and the staff her was so unprofessional and unhelpful, I actually felt really bad for the bride who wanted this to be a nice experience. The store manager I dealt with was literally the rudest person I’ve ever interacted with in a retail setting. Appalling behavior. She’s literally a witch. The store is dirty, the staff are horrible. Find ANYWHERE else to shop.

Most of the staff is very helpful and kind, but the location is short-​staffed and somewhat disorganized. I bought my dress at another location but they did all my alterations. My girls bought their dresses there and we bought all our jewelry there. After dealing with them many months, alterations and store staff told me different things, promised different things, and disappointed me quite a few times. My tip to any bride: put your foot down and insist to see the manager. The managers tend to be accommodating. I’m not a rude customer, I try my best to smile and be kind to the sales associates who are usually trying their best. They just don’t have a lot of direction. There is one who is flat out lazy, though. She made me wait in the fitting room for 20+ minutes while chatting with someone else. Ugh. But for their prices, I was happy for their services. Just don’t expect to be treated like a princess. (Btw, wedding dress shopping is by appointment only)

I came here to get a bridesmaid dress for my brother’s wedding on a Sunday. The sales lady was helpful in getting what I was looking for. However she did leave often and we had to go looking for her. The dress came in pretty quickly. Their selection of shoes is not that great. The place was pretty crowded and is a little chaotic. I got dressed for my wedding 4 years ago at David’s Bridal in Paramus and don’t remember it being this crazy. The Totowa location is a lot smaller than the Paramus location. They get 3 stars bc no one answers the damn phone over there. I called 3 times today to get through to alterations and no answer. I might have to go somewhere else.

I have been to this db location several times. Every single time, I have had a different experience. The only positive experiences I have are with Michelle. Please do yourselves a favor and don’t let her leave when she gets married. My first experience purchasing something other than a party dress was several months ago when I purchased my wedding dress. My associate was Jasmine. I had a negative experience with Jasmine the first time I dealt with her because she spent very little time with me helping me with my dress since I had my mother and maid of honor there and spent all her time with the other brides she was helping. But she seemed tired, bored and like she didn’t want to be there. Granted, that day they were crazy busy. After a while, I stopped asking for her to help me and started looking for my own dresses.
The second experience was with Michelle, I was looking at shoes I saw online and ended up purchasing. She was super helpful, friendly and outgoing. It didn’t seem forced. She was also my third experience at the store, with one of my bridesmaids. And let me tell you, I am thankful that my bridesmaid had a better overall experience than I did when purchasing my wedding dress.
The next experience I had was with Andrea. She was not very memorable. But she was there when I decided to exchange the veil I originally purchased for something so much nicer.
My latest experience was with Patricia. I didn’t care for her. We were assigned her assistance and she came over, got one dress for my bridesmaid, and then went to help someone else. We waited for some time in a nonbusy store for her and then I went to go get two more dresses for my maid. She came back as I was handing the dresses to my bridesmaid and said she was doublebooked. At that point, she lost all her importance to me. In any case, her attitude and mine also improved some what and we set up for the dresses to be ordered. She didn’t ask if we were interested in shoes or accessories etc. I had to tell her we were getting shoes for this dress as well. So we went to order the shoes. The shoes I wanted for the bridesmaids were «no longer available» in the color I wanted for them. Not two weeks before, I had confirmed they were available for order! Then she suggested a different shoe which was dyeable. Let me be blunt — I picked a shoe out that was what I wanted them to wear. I did not like that other shoe, which is why I didn’t suggest it for them. So i said «you guys NEVER have anything I am looking into ordering». And she told me she was not the owner of db so she had nothing to do with it. I get it, you don’t own it. But guess what? You are a representative to the company.
I’m just so glad I’m almost done dealing with db in general. I find it ridiculous that there’s zero incentive for a bride there — there’s no coupons, no percentage off, etc. I’ve spent over $ 2000 ON TOP of paying for a wedding at this place and I’m still not done purchasing. But let me tell you, I will tell my experiences to everyone! Let see how alterations go.
Before I finish this review– Alyssa in the front desk is a doll. Keep her.

I purchased my dress from this David’s bridal. My first alterations appointment did not go well. I felt rushed and as if the woman didn’t understand what I was asking for. That’s the only reason I’m giving them three stars. I called and explained what happened and came back for a second appointment. Mercedes helped me this time and the results are beyond my expectations. She was kind and patients and knew what I was trying to say. Thank you!

This is the worst bridal boutique I have ever been to!!! With the exception of the nice young woman who greeted me at the door, the staff is rude! They act as if you are inconveniencing them from the second you walk through that door. And the alternations department-​do not even get me started on how incompetent they are. First I was told I couldn’t come in on a Monday to do an alteration but conveniently when I said I would go elsewhere, they were able to get me on a Monday (which is my only day off). I dropped my dress off 3 weeks before the wedding just to get the bottom hemmed (which cost $ 75) and was told I couldn’t pick the dress up until the day before the wedding. Meanwhile I got 3 phone calls confirming my appointment for my «fitting» when I already had dropped my dress off. The alteration dept. was given specific instructions on how to alter the dress, which entailed making the bottom of the dress into a mermaid style and they didn’t even do it!!! I even asked about the mermaid bottom to make sure that we were on the same page and there were notes from the bride but they were clueless. The bride was not happy and had even called the store several times to talk to the manager over several issues. But I won’t speak for her. The dress itself was lovely, and of good quality, but the experience here makes Me Never want to step foot in your store again. And as a future bride you have 100% lost my business.

Unfortunately I must update my review as something potentially disastrous almost happened and it really annoyed me…
Came here with my bridesmaids to get dresses here, they were having a sale and the prices were right and we came here at first just to browse. Well my girls all found styles they liked (I’m letting them choose the style but all in the same color) and we ordered the dresses.
Well about 3 weeks later three of my girls get emails that their dresses came in! Wow that was fast…
So my sister went and got hers, no issues there. Then I went to go pick up the other two for my girls and they were the wrong dress! The stupid salesgirl who was helping us ordered all the same ones! Even though we Specifically reminded her about 10 times that they were all ordering different dresses, we even took pics of the ones that were being ordered and showed her two more times before they were ordered and it was still wrong…
Well now the two girls whose dresses were wrong had to call and do an exchange. We have plenty of time to deal with this issue as my wedding is 7 months away but thank god that’s the case or if not there would have been some very unhappy campers! The salesgirl who was not helpful and def was not listening at all to what we wanted… she was walking away constantly not giving us her full attention clearly since the dresses were wrong.
The manger celenny helped me fix the issue (with no apology) and I hope now everything will be right now. I’m just glad this was rectified. Keeping my fingers crossed from here on out as there are still 5 dresses that need to come in for the rest of my girls… Eeeeeek

I have to say, going to David’s Bridal, and working with Michelle was a Joy — she knew just what to have me try on to compliment my shape, and also stay true to my style. I really enjoyed her company as well as her expertise! When I come back, I am definitely making sure I schedule time with here again!
Thanks Michelle!!!

Between the 3 times that I’ve come to this particular location I’ve got very mixed feeling.
Patricia helped me during my original appointment for my wedding gown. She was very friendly and upbeat while assisting me in and out of dresses and I had her full attention for my entire appointment and ended up finding my dream gown that day.
My second visit I was only checking out head pieces and veils. I requested some assistance to put the veils on which took about ten minutes for someone to become available, which is understandable because I wasn’t there by appointment. What came next was very upsetting though. I didn’t get the woman’s name and I was so offended I didn’t even think of it until after the fact. The woman was very stiff and didn’t smile once while assisting me. My mother who had been there to help me make a decision had mentioned that perhaps we could compare a particular veil to the dress I had purchased. Right off the bat the woman said «Well, we probably don’t have it in *your* size». The woman didn’t know my name, nor my dress size. As a matter of fact, the particular dress that I bought was in the store and a size too big for me. I let it slide for that moment because I was just humiliated and wanted to get out of there, but later on I wish I had asked to speak to a manager about her attitude.
The third visit was for my bridesmaid dresses. We had Patricia again but she was nowhere to be found during my appointment because she was double booked. Not to mention that she stuffed all of my bridesmaids into one dressing room. Needless to say, we all left feeling disappointed in our experience.
While I don’t blame Patricia for this, I absolutely think that the management of appointments and staffing are poor. I have no intention of ever going back there for anything.

Well merchandised, easy to find a dress, fantastic pricing and countless options. Staff can be inattentive and hard to track down when you need help. Does not seem to be the place to go to if you need a «special» bridal experience. It was easier to order my dress online — getting it faster and it was in stock.

I took my 3 Jr bridesmaids to this location for their dresses and our stylist Kathleen was horrible! I had to go to management 3 times to ask who our consultant was because she was no where to be found ! Then she was not understanding that we didn’t want their dresses low cut because they’re 9 11 & 12 years old ! My sister was basically our consultant due to her working previously at DB in Paramus! My sister went over her head to the manager because the stylist didn’t even know if they had the MEASUREMENT BOOK! would absolutely not recommend the stylist Kathleen, if you get her be prepared to run for the hills! Thank god my sister was there with us otherwise we would still be there right now !
Geri,
You do have a measurement book because we went to the manager and she handed us the book! The dresses were low cut as you could see almost where the girls chest (nipples) were. If we were to make the dress higher it would choke them out ! And the stylist wasn’t great at all! Didn’t listen to a thing I said. Would not get dresses here ever!!!

Very disappointing experience here today shopping for my sister’s wedding dress with Katherine. We made an appointment and expected to have someone helping us. She spent maybe a total of ten minutes with us, and only brought my sister one dress to try on. She said she had other appointments the same time as us, but we were a priority. I’m not sure what that means, as we were not assisted at all. I’ve had more assistance buying a $ 200 purse.
After the first dress, we waited almost 15 minutes for her to bring us another, and she never came back. Eventually my sister and I went looking for dresses, and all of the dresses the bride to be tried on were found by us. We had a lot of questions, and would walk around the store, unable to find our sales lady to help us. The bride next to us had a sales lady that stayed with her the entire time, and brought numerous dresses… so, clearly david bridal is capable of offering better service. It was extremely disappointing. We are very low maintenance and had low expectations, but this was unbelievable.
When we found a dress we were interested in, all of the sudden Katherine was able to spare 5 minutes to talk to us, and was telling us how it was discontinued and we would have to call «the center». She explained none of this process and clearly just wanted us to purchase that specific dress rather than order it. My mom wanted to ask questions about alterations, and was told «they work their magic» and didn’t answer a single alteration question. We asked for the designer or style number and she had already taken the dress and would not tell us.
Well, the Internet is magical. We fond the dress ourselves online, so clearly it was a lie how unavailable it is, and can order it ourselves if we decide, rather than giving someone a commission who didn’t help us. We decided not to purchase the dress based purely on the disappointing experience, which was the focus of this trip, rather than the dress or how excited we are for the wedding.

Debated between 2 to 3 stars. Settled on 3 because compared to the other David’s Bridal I visited, this location is better in terms of customer service.
I have resigned myself to the fact that as a sole bridesmaid, I will not get the same treatment as a bride surrounded by an entourage would at David’s Bridal. Having said that, I would at least appreciate my appointment being honored — which it was in letter (they didn’t turn me away) but not in spirit (I stood around for 20 minutes past my appointment, and finally had to go back to the check-​in desk to advocate for myself). At that point, I even said that I don’t need a real stylist — I just need someone to orient me to where I can find the dresses I wanted and assign me a room. I literally got just that — was assigned to Jackie who was helpful and polite but, I think, was torn in multiple directions. Aside from a check-​in 10 minutes into my appointment, I never saw her again.
Having said that, though, I was able to find another person who helped me with finding one last dress in the size that I needed.
I feel like this location has the potential to be much better, but unfortunately it really does feel to me they overbook their weekend appointments. As a result I feel like my time and my business were not treated as valuable. Also, many of their employees, especially the younger ones, look unhappy and stressed, and wouldn’t even meet my eyes or smile when I spoke to them at the check-​in desk. As a result I’m learning to set my bar low when I am forced to go to DB for their VW White line — really the only reason I even bother shopping with DB anymore.

It’s not possible to put less than a star but if I could I would. The girl that helped us I don’t even know her name maybe Stacy she didn’t introduce herself was literally the worst customer service. She told us she was cleaning out the dressing rooms if we needed her and when we asked her to get more dresses she clearly didn’t listen to the options of dresses we wanted. It was just such a big turn off and it’s sad because their loosing out on over a grand that would have been spent on all the girls in our bridal party. The only good thing I do have to say is that other stylist was awesome and her customers seemed very happy. She was skinny with brown hair and acted as though she wanted to be there and enjoyed her job. NEXT STORE.

Went with my best friend to try on different styles to see what worked best for my wedding dress. We were helped by Katherine, who was so wonderful! She had me try on so many dresses and matched them all with the perfect accessories. She had such a great energy that made us feel welcomed and very comfortable with a mothers touch. And helped me find my dress! I would definitely recommend this store and to ask for Katherine!

Ladies and Gentleman, my mind is literally exploding at the fact that Davids bridal is STILL in business. DO. NOT. SHOP. HERE.
Number 1, their reps are MORONS. Listen, I don’t go jumping around calling people morons. You have to EARN the ‘moron’ title by being TERRIBLE at the very specific job you have. Which for these ladies, is measuring, dress coordinating and consulting.
I went into the Totowa store with my 3 tween Jr. bridal party. We picked the dress, and right before my eyes the rep measured them and fitted them so their parents would be able to order their exact size. (Of course, we expected some altering) The first dress came in. It was NOT the right size, didn’t even remotely fit her. We called to explain we needed to send it back. the rep gave us such trouble but thankfully we were able to send it back. After 2 weeks, she received it with no issue. ok. fine, no biggie. I advised my two other Jr. bridesmaids to get refitted since the first rep clearly had no idea what she was doing. They were refitted and their dresses ordered. Second dress comes in, IT DOES NOT FIT. We have to send ANOTHER dress back after my other Jr bridesmaid, who was fitted TWICE FOR HER SIZE BY 2 DIFFERENT REPS, because the dress was too big. SERIOUSLY? Now i’m annoyed. But does the stupidity end? Oh no. My third Jr Bridesmaid dress has yet to come in, it was ordered about a month ½ ago, so not bad but odd since the other dresses were coming in about a week later, and I was expecting the third one to ALSO not fit. I give the store a call asking if the dress was going to be delivered in store sometime this week. The rude rep sighed heavily as she took my name down, clearly annoyed, and huffed, «Yeah, that dress was never ordered. It didn’t get paid for.» I tell her the girls name and her mothers name, which is my aunt and cousin, and she barked out, «Yeah, i got that. Was never ordered.» I call up my aunt, she exclaims it certainly was paid for, she has the receipt right there in her wallet. I call again, but with the receipt number. ‘Oh, yeah, it is paid for. I’ll have to call the warehouse on monday and have them ship it in.’ Are you kidding me right now? What if i had waited any longer? THE WEDDING IS A MONTH AWAY. That is unacceptable! Now what if we get this dress and its ALSO THE WRONG SIZE, that’s seriously cutting it close with the shipping delays!
BESIDES all of that, my maid of honor had to send her dress back 3 DIFFERENT TIMES. First time the dress was the wrong size AND COLOR. Sent it back. 2^nd time the zipper was broken. Third time the dress was torn by the chest. ARE YOU KIDDING ME. You are running a business that is catering towards weddings, you can’t have so many eff ups for just one wedding! This is all over like a 4 month span, its not like we waited last minuet to pick dresses and order! What the hell kind of training do you go through to end up being so terrible at your job?! Thankfully i had no issues with my dress, but planning a wedding is stressful enough. THere will be some hiccups along the way but this many is just unacceptable!
BOTTOM LINE– TAKE YOUR BUSINESS ELSEWHERE. DAVIDS BRIDAL WILL JUST CAUSE YOU UNNECESSARY STRESS AND WILL DO IT WITH AN ATTITUDE.
Good luck trying to contact a corporate customer service to complain, its basically non existent.

So, I have an update. And it’s good. Really really good.
Since I placed a complaint on social media and through the David’s Bridal website about the handling of ordering of my dress, the new Manager of the store, Patricia Totola (I guess they let the other manager go), reached out to me to do whatever she could to remedy my experience. Let me tell you, she has been amazing!
Not only was she sweet, calm and incredibly accommodating, she bent over backwards to make sure I got a brand new, untouched dress.
When it arrived I stopped by to get a fitting. Turns out I had lost enough weight to merit a size 2 instead of a size 4. The 4 was swimming on me around my latissimus and back. I know that David’s Bridal’s return policy is they don’t have a return policy (once you buy the dress, it’s yours), but when I asked Patricia if it was possible to exchange the dress for a size 2, she moved sky, mountains and rivers to make my wish possible.
Certainly, it was difficult as she had to get authorization, approval, call stores to find the dress, order one in case she couldn’t find one, but oh my lordy, she did it!!! She got my dress!!! And she was on top of it every step of the way, always calling me to give me updates. Always managing my expectations and never over promising, but always delivering on her promises. Simply superb customer service.
Although difficult, I trust wholeheartedly that Patricia will singlehandedly turn that store around and re-​train all of her staff to ensure that every customer experience is just like this one: completely pleasant, respectful, friendly, professional and a very noticeable love for her profession and customer. I applaud you, Pat! You are awesome!!! Will somebody please give Pat a big fat raise now! :)

Even though I didn’t personally purchase my wedding dress from here I still gave them enough business I think to receive the poor customer service that I did. I bought 5 bridesmaids dresses, one mother of the groom and a flower girl dress. One of my bridesmaids dresses arrived early in feb 2015 I felt relieved bc she had it but unfortunately she decides to try it on 2 weeks before the wedding (may 2015) and to our surprise the zipper on this new dress is defective, it wouldn’t go up. She takes it to the store and they say there is nothing they can do there is no time. What kind of customer service is this I am appalled and I will never buy a dress from them again.
Every time I called to speak with someone I was left on hold for 15 min.
This is horrible customer service. So shoppers beware.

I guess it’s just because I don’t like driving in NJ, but if you’re coming from West you have to drive PAST it to make a U turn and get in the direction of East. They don’t open until 12:30, which seems a little inconvenient for girls trying to get wedding things done on the weekend without taking off work.
We were there to try on bridesmaid dresses. Our consultant was very nice and answered our questions well. It was a very painless experience.