Red Robin Gourmet Burgers

Quick service. Friendly staff. Delicious burgers. I love their garlic fries at other locations. These were mostly grease and very overdone. Asked for new fries twice. Waitress was accommodating but they still came out poorly all three times.

I entered this establishment having only the highest expectations for my dining experience. However, my expectations were quickly lowered when I looked around and saw silverware as well as trash littered amongst the floor. My waitress was very attentive, which might just have been the saving grace of this restaurant. My cheese fries were covered with cheese slices that weren’t even completely melted, but the taste wasn’t completely horrid. My disappointment continued when my burger arrived. It was small and ultimately disappointing. As a burger establishment, I expected more from them. Finally my dessert was missing it’s berry sauce which is an advertised element so I can not imagine why it was not present on my dish. Overall I was not pleased with my experience. I would not recommend to anyone in the near future.

It’s been 3 years since my last visit. Service was slow but it was 1pm on Dec 31. My side salad showed up with an avocado shell/​skin, but the salad has no avocado in it. I suspect it came from someone else’s plate that did not eat it. Saw another server near us drinking a root beer float. Also saw a cook come from the back with his pants below his ass. Red Robin… Yuck!

The service was great. The food was out to me nice & hot. My waitress constantly checked to make sure I was good

We love Red Robin and eat there a lot. However, we left this location without ordering anything. First of all it was 5:30 p.m. on a Thursday evening. The seating area was EMPTY but the waiting area was full. They weren’t seating anyone. The 2 girls taking names would not give an approximate wait time and wouldn’t tell us why they weren’t seating anyone. We waited for over 15 minutes along with 5 other families and the hostess girls were rude and would not speak to anyone and acted like they did not want to be there. My daughter and I went to the restroom and caught a male employee his girlfriend coming out of the women’s restroom and acting as if we just caught them doing something. After that we just left. We figured if it was that sketchy we weren’t going to wait and see how long it took us to get seated and fed. I’m not paying for that kind of service. There are too many options these days. You need to bring your A game if you want my money.

I love red robin… This location never disappoints. I got a regular burger with the delicious bottomless fries. My nieces had the kids’ pasta and grilled cheese… No leftovers there! The new feature that I really enjoyed was the tablet… For $ 5 you get limitless games. We had a great time playing trivia while waiting for our food. I was also able to pay the bill on the tablet. No waiting for the waitress to come back over.

Love Red Robin, but service today was certainly not up to par. Several appetizers were brought to our table incomplete. We were not thrilled by the live music courtesy of Red Robins finest expo line cleaners (see video attached). The young lady was apparently removing frozen sauce. Our entrees were brought to the table lukewarm and my sisters wrap was served cold (later told all wraps are prepared and served cold) and her side of broccoli was raw. The children’s food was overcooked (photo’s attached). Above all, our server, Erin was phenomenal! It’s a shame that she was failed by her team to provide a great quality of service.

This was the location that popped my RR cherry many years ago so it has a specially place in my belly. I am a burger snob so I don’t get beef when I go to any RR because I have another spot in which I like beef burgers from. When I go to RR I get a turkey or veggie patty. My usual is the whiskey river burger with a turkey patty, yum. I like RR because of be bottomless fries and many choices of burgers. It’s fair priced and the service is usually good.

This place had a weird smell, and everything from the fryer had a strange chemical taste. The clueless waiter didn’t care to do anything about the barely edible (unsafe?) food.

A really bad experience here tonight. Most of the food was cold, the grilled cheese for my grandson was burnt, and there was no apology from the manager. The waitress, however, worked really hard to take care of us. We will not going back. Hope the waitress finds a better job. She deserves it.

If I could give no stars I would!!! Went here last night with my brother and children. I must say I was disappointed again! I went to a Red Robin two almost three years ago in a another city, in a another state. After that horrible visit I promised I would NEVER visit another Red Robin again. I should’ve just stuck with that and Not went but after seeing the bottomless fries commercial over and over and over again I was now craving the fries! So I took my family. Our service started off HORRIBLE, It took us 5 – 10 minutes to get seated and the sad part is, they weren’t that busy or understaffed and we were the only ones that walked in. After we were seated it took more than 20 minutes to have our server greet us and introduce her self to us! I wasn’t happy about that our service started off horrible! That strawberry lemonade they have is disgusting and they should stop serving it but to each it’s own! I ordered our appetizers and it took a minute for us to order them because the server kept walking past us and not tending to us at all to be honest! It was more so like «oh I forgot I have those customers too», We didn’t order food when we were ready because again she kept walking past us like we were invisible, It’s funny cause I’m always the one needed to be rushed and to make a decision and I had enough time to make a decision and decide EXACTLY what I wanted! That never happens. lol anyway We were never offered refills on drinks that were refillable but she made sure to tell us which drinks weren’t refillable! Our food finally arrived and it was warm, Our appetizers here hotter than the food! No wait I take that back the spiciness of the buffalo sauce was hotter than our food and that’s just disappointing, our fires were lukewarm. I was not impressed at all! it actually made me mad! At the end of it all we took two bites an packed everything up, My older children ate their tenders thank god and my youngest had a burnt dry burger! SMH!!! It looKed as if none on the staff last night was over 25 and if they were they sure didn’t act like it and they seems to be playing and chatting a lot! There was even a random guy over behind the counters in a red, blue and white hoodie I may be off about the colors but anyway he was over there chomping away at food and standing near ours! I was unsure if he was a worker that was off for the night or if he was a friend of a worker that was getting off soon but it was very unsanitary an awkward. I feel like i wasted so much money there last night. I barely are anything! I went home hungry. I must say though even though our server didn’t deserve a tip I left her one and I also left het a nice note on the napkin under her tip that «THE SERVICE HERE SUCKS» Honest and truthful
Will not be getting our business again!!!

I have eaten at this Red Robin a ton of times and usually have a good experience…
The PROs
–veggie burger options are good
–black & blue setup w/​veggie burger is super good
–onion ring stack is good!
–spinach dip is good
–pretzel bites are pretty good
–fish and chips is good
–rewards members get a freebie each month
–open kitchen
–men’s bathroom is usually clean
–wait service is usually friendly and pretty good
–flavored lemonades and teas are good
–bottomless steak fries
–big parking lot area
The CONs
–sometimes they have a ton of tables open and will make you wait
–only once did we have an issue where there was no blue cheese on the burger, but they quickly remade it
–not enough seating in lobby for waiting customers
Overall I’m a fan of Red Robin. I’ve been to other locations and I seem to always get consistency. I’m not a fan of chain restaurants, but I will go to Red Robin!

I’ve eaten here twice; the first time was fine. I got a patty melt that was good and everything went smoothly
The second time we came was pretty awful. There was just a lot of literal garbage on and around our table (wrappers and crumbs and stuff like that) and we aren’t usually a nitpicky group… It was just crazy how much garbage there was lol. Our server was terribly inattentive and didn’t refill things even though there weren’t really any other people in the restaurant. We think that the service was bad because we came in at a weird hour (like mid afternoon, probably around when the high school gets out) and maybe the servers don’t give a damn around then because they are used to being shafted by kids? I dunno. My burger was small and gross, like falling apart and mushy, I forget exactly what I ordered but it had guacamole on it.

I come here for the fries! I mean can you blame me? Who else is giving you endless amounts of, not just fries, but steak fries? C’mon its french fry heaven! I could stop my review here, but I guess I’ll talk about the burgers too. I’ve never had anything other than a burger because if a place is known for its burgers im surely not going to order a salad! I’ve had the A1 Peppercorn, Royal Red Robin, Whiskey River BBQ, and Burnin Love. The latter was my favorite; with pepper jack cheese, chipotle aioli, and fried jalapenos its perfectly spicy.
The service on my last visit (11÷15÷14) was sub par, but that’s not the norm so a solid burger joint.

My husband and I went on a Saturday around 2p, so a little after the lunch rush. We were seated immediately in the bar section and greeted by our friendly server, Natty.
We had a decent sized booth for just the two of us, we got an appetizer, beer, and split a whiskey river BBQ salad. The appetizer, towering onion rings, is one of my a favorites. And we followed that up with the salad, split between the two of us. Perfect amount of food to fill us up.
The onion rings came out very quick, they were hot and tasty!
Salad was delicious and I took the rest of mine home as leftovers.
The place was clean, the food was delivered by two different people, both very friendly. And the hostess that sat us was friendly as well.
The place is good for kids and groups … I don’t think they take reservations though — but if you have a large party, I would recommend calling ahead so they can get the tables together.
All time favorite is still the Whiskey River BBQ chicken burger, bottomless fries, with a side of (amazing) honey mustard poppyseed dressing.
I’ve been to Red Robin in Owings Mills/​Towson several times, and it’s nice to see that over the years the food continues to come out exactly the same. Every now and then there are specials (I think there’s a delicious burger that comes out around October) — but I can always count on the meal looking and tasting like it did the last time.
The menus used to be a tall laminated thing, now they have rearranged and made the menu into a booklet. No difference to me. as long as the pages aren’t sticky.
Strawberry lemonade… MUST try if you have a sweet tooth.

First time being in this Red Robin as I’ve been to two other locations. I came here at 11:15AM after a meeting I had down the street. It wasn’t busy and the only loud noise was coming from the music they had blasting.
Ordered my go-​to Shroom Burger with a Fried Egg cooked medium. Came out great. Lots of mushrooms and onions. Egg yolk was nice and runny. The food was up to par, but the service was a little harsh to me.
The server seemed like she was trying to be nice in that fake kind of way, almost like she had an attitude but was kind about it. I don’t know if I’m making any sense. Maybe it was because she was very short and blunt in the way she was communicating. She’d explain herself after checking in with us as if she was self aware of the way she was acting so in her explaining, she’s justifying as to why she’s saying things the way she is. Definitely had better service than this at other Red Robins.

After 1 disappointing experience with 1 specific server (not the food, just the server), we ended up speaking to a supervisor at the branch who sent us a gift card for $ 25 so we could give them a second try.
We just recently went back, and the experience was much better. I applaud Red Robin for recognizing the issue, apologizing, and doing everything in their power to remedy it.

Ok. Here we go. It took 10 minutes to get my order in. And another 14 to get me the Red Robin with egg burger. The Burger was a 3 star only, akl the hipe about the meat beeng antibiotic fre and bla bla bla. Did not make it taste any better than 5 guys, acctualy I rather have a 5 guys burger now.
We where never asked if we wanted more fries. They are supposed to bottomless. Ho well. Only 3 stars not impressed. Maybe when hungry after Christmas shopping next year we may have to stop in before we drop on the floor.

Red Robin, Red Robin. You used to be amazing, so amazing. But these last few visits have been a grave disappointment. Every time it’s like they’ve found a new trick to cut corners. The quantity of the spinach and artichoke dip appetizer has diminished noticeably at each visit it the last year or so, until my most recent visit where the portion was comically small, in a dish approximately the size of a large ramekin, and only filled halfway. It also tasted like the frozen dip you can get at the supermarket. Likewise, the burgers have shrunk. They try to trick you by using a large bun, but the quantity of meat is definitely less. They also give you less fries, and although they are still bottomless, they make sure to never ask if you want more. They must have some sort of policy like, don’t remind the customers about the fries! so you have to actively seek out a server and request your extra fries, which makes you feel like maybe you shouldn’t have more fries. I also ordered a salad there recently and it was way too small for a fairly expensive price. All the prices seem inflated for the food quantity.
They recently did some sort of image overhaul where they redid the menu and added a lot of options. The burgers are still delicious (whiskey river BBQ burger is the best!) But I think I can probably find a comparable restaurant where you don’t feeling like you’re being cheated. I think I’m done. Quit being so cheap, Red Robin. Very disappointed.

Four stars for being good and doing things right — the fifth is for exceptional service.
The waitress didn’t nag us as we carefully went over the menu. When we were finally ready, she quickly took our order, and then promptly brought our pretzel bites and my vodka beverage thingie. The food came out in a decent time frame, and our waitress was ever-​attentive, coming back to ask if everything was all right, or if we needed anything (refills, etc), but not to the point of nagging like some waitstaff can be.