Custom Sounds

Rip off and the owner is a dirtbag save yourself the headache and make the drive to the bay area and get a way better deal and way better customer service

riz is great he takes care of all of my vehicles

They spam Craigslist like there is no tomorrow. Like 50 posts in a row everyday. Spammers get 1 star because zero is not an option and should never be trusted with your business. Stay away.

Zero Stars! Overpriced completely, better to go down to the bay area and save yourself a grip. Not enough competition in Tracy, so they give u sub standard service for top quality price, stay away.

Poor customer service guy didn’t even want to negotiate hope this place goes out of service poor service poor team poor everything make sure they go out of service. You guy are better off going to stereo max in Hayward they are great and willing to negotiate they have a pakages that will blow your mind I got 2 12’s 1000watt amp a new deck for 300 guy over here at customs offered 600 so yeah screw customs

Several years ago, I bought a new single din Kenwood stereo, and SiriusXM tuner, and installation parts from various online stores. These guys agreed to install everything for me in my PT Cruiser. They did a great job working out how to program the stereo to work with the satellite service and ran the USB from the back of the head unit out to an outlet that they added to my lower dash, just the way I wanted. I was very happy with the cost and quality of their work.

The installation of my new radio and speakers was quick and professional. I had problems with the Sirius satellite, Riz suggested swapping out the tuner. That solved the problem. Great customer service.

Ripped off. Been here twice. First time was to get a car stereo installed. That was done at a fair price and very quickly.
Just had a remote starter installed. The company that I bought the starter from sold me the package to include installation. They referred custom sound to me to install since they were a qualified installer.
Riz seemed annoyed that I was using this service. I went in and he asked if I had the module for the starter and it was included in the package I brought in. He kept telling me that it was not the same part. I then asked to see the part he was trying to sell me and it was the exact same part. I was in a hurry and I had already paid installation amount to the company that sold me the starter so I just bought the additional part.
After further research, this was a rip off. It was the same part. I’m out over $ 100.
Also, the installer in the garage yelled at me when I asked how long it would take. There are so many other installers in Tracy alone. Will not come back here

Really nice customer service. I went there to get a car alarm installed after someone tried to break in. It was a bit pricey but it came with a lifetime warranty which made me feel better. Thee owner Riz is very nice && helpful. I recommend it !

I purchased a backup camera and a DVD/​stereo system from his store in Manteca, CA. I had to take it back several times because the installers had wired the system wrong. Each time they tried to fix the problem another would pop up. Steering wheel controls would work intermittently, hit a bump and the volume would decrease by itself. Finally, the system was wired so poorly that it took 6 hrs and $ 300.00 dollars later for a tech to find that the system was wired in wrong and it took a toll on both batteries. The truck quit and all the electrical shut down. Big inconvenience. When I went back to him in to have the system rewired correctly, he refused. Does not back up or warranty his work

I called ahead and was given a price for a product. When I went in, I was quoted a much higher price from the owner. I told him that I spoke with someone else on the phone and they gave me a lower price. He didn’t honor that price. The owner added $ 10 to my quoted price over the phone. He then told me that if I did not pay for the installation, I could not return it if it did not work appropriately. I felt wronged and that the owner had something against me for whatever reason. Rude and unfair.

You know the saying «its hard to find an honest mechanic» well same goes for car stereo’s. Its hard to find an honest shop. I have taken all my cars to Custom Sounds and the owner Riz always takes care of his customers. Not to mention their installer Manny knows what he is doing, unlike others in the valley. Thank you for hooking up my radar detector today. Everyone is digging it.