Eaton Optometric Group

Jennifer is such an awesome optician! She gave me great recommendations for glasses! I would definitely recommend her!

The staff is friendly and the offices are clean. Dr. Ng is very knowledgeable and easy to talk to. He answered my questions and explained the results of my exams.
Jennifer is the best optician. She has been helping me choose my glasses for three years. She will help you find exactly what you’re looking for.

Last year April 2015 was the first time my 6 year old daughter went to Eaton Optometric Group for an exam with Dr. Ng. He was so wonderful from the get go and knew exactly what he was doing and what his goal was for my daughter in correcting her vision. With our insurance, the exam was the only thing that was covered and everything was out of our pockets. Dr. Ng had a prescription for eyeglasses for my daughter and I thought it was going to cost an arm and leg like any other place. I thought completely wrong. It was quite affordable and honestly price doesn’t matter if it’s going to help my daughter with correcting her vision. After receiving her glasses we came back 3 months later to have Dr. Ng check her out to make sure the glasses were doing exactly what he expected them to do and of course Dr. Ng was satisfied. Before leaving the office that day we had already scheduled her 1 year eye exam for April 2016, however the day before the appt I received a call from one of the ladies from Eaton stating our insurance has dropped Eaton (big mistake) as a provider and their office no longer accepted our insurance. I must say I was extremely upset and sad that this had happened because now I had to find another office and hoping and praying this new place would be just as wonderful as Eaton. A few days later I found Delta Eye Medical Group. After our first visit I was super upset and was not satisfied at all with the Dr. we had seen. I was so upset I decided to call Eaton and I spoke to one of the ladies from the office and vented to her about our visit to Delta. She was so nice and understood my concern and recommended me to schedule an appt with Dr. Ng just for a office visit and to get his opinion. I definitely jumped on that and took my daughter to see him. Even after a year later Dr. Ng was still as wonderful as the first time and addressed the concerns I had for my daughter. Dr. Ng did what he does best and examined my daughter and gave me good news. The goal he was striving for my daughter was a complete success. What makes it more wonderful is the way my 6 year old interacts with Dr. Ng. She was so comfortable with him and that was a huge plus for me as well. Thank you so much to Eaton Optometric Group for taking care of us and a special thank you to Dr. Ng!!! We look forward to our future visits with Eaton and Dr. Ng

I was a patient under the original docs at Eaton. They were great. The new staff is incredible. They are friendly, patient and address all of your needs. Dr. Ng. Is wonderful. He takes is time with you and is thorough. I never feel rushed. I will continue to be a loyal patient.

I’ve gone to this group for a few years now and it has gotten better and better. Their staff is very kind and so is my doctor. I’m very pleased! Samantha and Monica are very nice and helpful. I would recommended this group to anyone in the Tracy area. The front staff are also very kind!

I wanted to take the time to compliment the optician, Jennifer, at Eaton. She not only has a great personality, more importantly, she is very professional and has a way of helping you choose the glasses that will look/​function best for you.
I was using cheap store bought readers and she convinced me to go w/​prescriptions (my insurance covered them 100%) and I couldn’t be happier. Not only are they a WAY better «fit» for me, but being prescriptions they are perfect for my eyes and I can see so much better than with the «cheapie» readers.
Also, she was very patient w/​our teen son and helpful to him in finding just the «right» brand glasses and the style that he wanted. She gave him great advice about which pattern looked best on him too! He’s happy and so am I. Thanks, Jennifer!
My family sees Dr. Ng here for our eye exams and we really like him. He’s been a great doctor and has very thoroughly answered any questions or concerns we had about our vision and corrective options (glasses/​contacts/​etc.).
Thanks Eaton Optometric Staff for being so great and meeting all of our eye care needs.

***Review from Ysh E.**** First time patient here at Eaton. I usually go thru Kaiser for my eye care. The difference between the two is night and day. At Kaiser, I was often rushed, its overcrowded, over priced, and the service is often lacking. At Eaton I did not feel this way… First I received several courtesy reminder calls from Brenda. When I arrived, I was greeted with a smile by Brenda again with forms to fill out. I was then taken in by Sam who did my scans. They have this retinal scanner that sounds like its «beaming me up». After several tests and scans, I was then greeted by Dr. Ng. He was diligent, informative, and patient. If he was a mechanic, I would call him «Midas» because he has a personal touch that many doctors lack. He answered all of my questions and I learned a few things about eye care from him. After my evaluation with Dr. Ng, I was able to shop for my glasses! This is where Jen (sp?) helped. I told her that I was looking for «something different» and SHE NAILED IT with her ONE suggestion. She worked with my insurance and made the process as painless. Once the paperwork was set, I was checked out by Sherry (sp?).
Overall, I was impressed with Dr. Ng and staff at Eaton Optometric Group. This is a top notch establishment that is both professional and personal and I recommend it!

This place is a rip off. It’s all about selling you glasses, trying to show off their equipment and ensuring that you return to spend more money every year. They also try to max out your eyecare insurance. Also the doctor is not good. if you really care about your eyes, go see any other eye doctor. I have a hard time believing that genuine people went to that place and got excellent care and give a 5 star rating. You have been warned!

I’ve been a patient at Eaton for over 10 years and have always received great service and thorough healthcare. All of the original doctors have either retired or sold their share of the practice and as such have now interacted with 2 of the new Optometrists.
My son has been seeing Dr. Tim Ng for his CRT (ortho-​K) lens procedure and requisite followups. I have to say, Dr. Ng is nothing short of fantastic with amazing patience dealing with my very curious and rambunctious 10 year old. Every concern and question has been handled exceptionally well and put my wife and I at ease as my son is getting comfortable with inserting and remove his hard lenses. Well, removal of the lenses is still a work in progress but he’s getting there.
If you’re looking for a solid Optometry office in the Tracy area, stop your search and go to Eaton.

My family has been visiting this office for 7 years. Unfortunately with Doctor B and Doctor H leaving this is no longer a customer focused office. Dr. Yee was horrible. He rushed through the appointment. I barely had time to tell him which picture was more clear. He was condescending and interrupted me a number of times. At the end of the appointment it was all about sales. He told the eye glass consultant I needed enhancements on my lenses (glare, transition, etc.) and I needed sunglasses. I didn’t need those things.

The focus of this place is customer service, sales, up sell all with overpriced frames and services. Make sure you pay for what YOU need not up-​sales. They also overcharged me of what my insurance covers. You think they review your coverage before making you pay out of pocket.

I brought my son to Eaton Optometric Group
For his first eye exam… I was not happy. I felt they where all about the money (very over priced). I have the best PPO insurance. My insurance paid them 890.00 for the exam and glasses (still over priced)! I found out that was a rip off after I went to Lens crafters and paid 113.85 for the eye exam and 60.00 for Ray Bans (a total of 173.85 without insurance) … My story is that I originally went to Eaton Optometric Group first cause I didn’t know any better, I figured I have really good insurance so how expensive could it be, I called my insurance and they said they paid them a total of 890.00 (way to much) and I still had to pay 300.00 out of pocket cause they kept adding stuff on (ar coating) etc. Well because they said it was all important to get I agreed and said yes and ended up paying 300.00 out of pocket, not including the 890.00 my insurance paid them! When I went to Lens Crafters all that came included with the eye exam and the lens and frame for the Ray Bans!
The reason I even went to lens crafters was because my sons friend accidentally stepped on his glasses and they broke, when I called Eaton Optometric to ask if I can get them replaced they said they will have to charge me again but will give me 20% off. Are you kidding me??? I spent over 1000.00 and something goes wrong after a 2 months and they can’t replace them! So that’s when I went to Lens Crafters and found out that there cost for exam and the same glasses with the ar coating was 173.85. When I told Lens Crafters what happened they were so kind and professional. When I called Eaton Optometric to see what they can do a girl named Michelle charge me 150.00 just for the frame! And when I told her what happened she told me «well you should make that kids mom pay for your sons glasses cause he stepped on them» …how unprofessional is that??? Try and help the customer not punish them! She was so cold and also tried to make me feel bad as a mother by saying «I have 2 pairs of glasses for my daughter» I said «well put yourself in a mothers shoes that can’t buy 2 pairs of glasses for her kid.» She was very unprofessional and didn’t try and help. My husband and I need eye exams and I will not EVER go to Eaton Optometric or recommend them to anyone. I will go to Lens Crafters where I felt comfort and honesty. Thank you Lens Crafters for your excellent service and best prices. Lens Crafters is a Five Star and if I can rate them higher I would.

I am writing this review for the wonderful experience that I encountered with Dr. Ng. He is absolutely amazing! My Daughter has been having trouble with her eyes lately and he was able to fix the problem immediately. I trust Dr. Ng. He is accurate, knowledgeable and compassionate. All the components you look for in a Doctor. Dr. Ng you now have a all time faithful patient you are hands down one of the BEST optometrist I have ever been to.

I had the pleasure of getting Dr. Tim Ng. He is knowledgeable, thorough, and approachable. I highly recommend him. I had been having issues with my eyes for a while, and had been to two different doctors offices prior to my visit here. No one was able to properly diagnose me. But Dr. Ng figured out my issue right away, and my eyes are fully recovered. They feel great! :) Thank you Dr. Ng.

I am a new patient to this office and was impressed with my first experience. The office staff was friendly yet professional. Lupe, the technician who did my initial baseline testing, was knowledgeable and explained everything as we went through each test. And Dr. Hartzell was great! He was very thorough and explained the findings from the tests — I learned some important things that I had not heard from previous optometric offices, like I have a freckle in my eye that’s been there for a long long time. I felt very at ease with everyone at Eaton and look forward to getting my new contact lenses!

THANK YOU Doctor Moline. My daughter and I saw you for our eye care and enjoyed our time spent with you. You were Very thorough and explained every thing you did. I hope to see you in the future for all of our eye care.
If you need a Great eye doctor go see Doctor Moline.

Best Dr in all of Central Valley. Dr Ballesteri takes great care, diligent, solution focus, and excellent. Staff is tremendously professional, courteous, and wonderful. 15yrs+ patient and never leaving

Great Doctors, staff is helpful and the staff that fits your glasses and helps you pick out frames are fantastic. You never wait long. Pleasant surroundings, easy parking.

My family of 5 has been treated by Eaton Optometric in Tracy CA for the last 10 years or so. The staff and doctors are always very friendly. We’ve been treated by Dr. Balestrery, Dr. Hartzell, and Dr. Ozawa. They are all highly trusted professionals. We trust them for our regular eye health check ups, and also for treating eye disorders. My husband has eye problems often and they’ve always been resolved quickly by Eaton Optometric. Eye appointments are easily made, and they offer a large selection of high quality and trendy eyeglasses. We always recommend Eaton Optometric to others. Their outsourced answering service isn’t always the best, but you’ll get excellent treatment from their full time staff and doctors. Thank you to the doctors and staff of Eaton Optometric for your consistently excellent service!

I was referred by a co worker. They spoke highly of the doctors. I called to make an appointment and the person who answered was not very polite. I equate politeness with professionalism. First he placed me on hold as soon as he picked up. Then once he got back on he asks, «whats your first name?» Then places me on hold again. Gets back on then asks, «your last name… Your number?» Then says someone will call me back. I asked why i cant make an appointment with him he says he has no access. He should have said, «may i please have your number?» Follow that with «thank you» then say, «may i have your phone number so i can have someone follow up with you. I am sorry i do not have access to the schedule but we value your business and i will make sure you get a call in a few minutes, thank u!» Thats called professionalism something this person lacked! I will not make an appointment with this office. They need to train the people who answer phones to be polite and pleasant. This is not new york no need to rush. Its freakin tracy!