Michaels

Awesome customer service! My father, son, and I stopped in a few weeks ago to buy some Christmas decorations and some Christmas houses. We were looking for one in particular but they had sold out. The store manager (Linda, I believe this is her name) offered to sell us the one on display. Of course we took her up on her offer. Beyond pleased with her and the fact that she went above & beyond to accommodate us. This is customer service at its finest! Thank you so much!

This is for the framing dept:
We have now used the framing pros here twice. Recently we trusted them to re-​frame a portrait that was very special to us. The staff here really knows what they are doing. They take their time with you and go through all the little details with you. We felt like they take their job seriously and professionally. The finished product was simply stunning. The size, colors, boarders were done so nicely. We now know we will never need to re-​frame this one again! We cannot say enough good things about the quality of work done here. You can trust these folks to get the job done right, and on time. Overall, very impressed. This is the only place we will consider for out professional framing needs.
Highly recommend!

I love crafting although crafting have a love and hate relationship with me. I’m a decent crafter, a spur of the moment kinda deal and this is my go to place to spend my money on crafts/​projects I will slaved on for weeks then unconsciously set aside and forget that I even started on it. Right now I’m into planner making (it’s a new addictive trend, don’t ask me why) and they have great selections of stickers and tapes and pretty pens that I can hoard while I am going with the flow with this new addiction. Although there are times when most shelves are empty and low on stock that there’s not much choices to choose from, but I guess It worked with my budget. So yeah crafters delight in this place if they have what you’re looking for available or else you’re forced to drive to another town which is a hassle for me. But all in all, it’s a decent place to get everything that you need when it comes to projects and diy-​ish stuff you needed to do. Enjoy!

This review is for the framing department.
This place did a great job! I came in with a large picture of myself and my fiancée to get matted and framed, for display at our wedding reception. Michaels framing had a great sale going on (60% off +) and Katie was so helpful. She was very patient with me, showing me all different frames and matting options, since I didn’t know exactly which ones I wanted at first. Also, I needed it completed ASAP. Although their turn around time is maximum 2 weeks, I told Katie I needed it back by a week or less, since our event was coming up that next weekend. She said no problem, and they got it done with plenty of time for me. Thank you!

It’s a pretty well-​stocked craft store. I am
there once to maybe three times a week for my business supplies. The tulle supply is pretty good. Sometimes I wish they had more selection on display. However, a couple of times I had asked an employee for some assistance and was left hanging without help for almost ten minutes. Eventually I found someone else. Otherwise, it is a clean, well organized store with helpful employees.

It seems that Michaels has been declining in recent years. I would think with the rise of DIYers and Pinterest Queens this place would flourish. Every time I go they never have what I want, and I am not talking about it being sold out. They don’t carrry macramé cord! There were a few items from the past but I don’t recall what they were. The prices are high and the service could be loads better.
I literally had to chase down a sales associate to ask her a question. I explained to her I had went to the sections that I would think the item was looking for would be and she said I had looked in the wrong areas. She then proceeded to take me to very same sections! On the plus side they do carry essential oils which I plan to use in a upcoming project.
I only come to Michaels because I won’t go to the Hobby Lobby (personal reasons), they have a good selection of paint brushes and if they have something that Jo-Ann’s doesn’t.

Michaels rocks, I can spend hours in this store, although that tends to lead to a headache of stressing on crafts, but it happens. Occassional long lines and sometimes short staffed, but every Michaels I’ve been to is the same way. This location is probably the best in that regard.
Craft on!

Favorite store to shop — the clerks are always willing to help with ideas!@

While this store doesn’t have everything that we need, they have great sales. We have used their Framing Services 4 times over the last 2 years and have never been disappointed. If they didn’t offer their discounted pricing on framing we would never come in because the prices are outrageous.
We hope it doesn’t get shut down with the superstores and Hobby Lobby’s popping up everywhere, but we will continue to come in.

Would have been a better rate… Not all Store Managers know their stuff (in fact they will give you the attitude because he’ll tell you «I’m The Store Manager!»), their employees know better, helpful, and accommodating…
I never had any problems with this Michaels in my order before and love their staff. But today is different… l have my items pre-​ordered 2 wks ago, got a call few days ago so l came back as the frame is already on stock. He showed up at the framing counter to assist me. Told him l have pre-​ordered items (frame, double mat and museum glass) with special discount (more than their weekly sale), gave him my print out which he didn’t look and he keeps on saying that my frame is not on sale. I said again, my order is pre-​ordered and l have the quote and here’s my special coupon. He insisted again it’s not on sale. Then we kept on and on until he finally read my coupon and told me that l’m right. Then he can’t fnd my order in their system that we need to order again. I said, it should be there, the girl who helped me entered all the info, printed them and wrote a note to your framing people in case l showed up and she’s not here. Then he said, we need to order again l can’t find it and asked me if l remember the mat. I said l don’t remember anymore as you have a lot of white mat to choose and it took us some time to finally decide the right mat for my image and frame as it wasn’t that easy (I’m picky as I’m an Artist– Photographer), if you find my order it should says there. I asked for a framing person and then he said «I’m The Store Manager!»…I said, l need someone who knows framing or l will come back when the girl who took my order is here as You are mean, not accommodating and you don’t listen to what l’m trying to tell/​show you”…Then the framing person showed up and she found my order in their system. He apologized for the confusion, but told him, you are not confused, you just don’t listen and not accomodating to your customer!

Good store. Has a number of items from scrapbooking to baking to framing. Prices vary all the time due to sales.
Place is clean, and the employees are very helpful.

Been here a number of times, I always enjoy the drawing section, it is far superior to the one at Joann’s here in Manteca. I really enjoy the framing there as well since they have insane coupons all the time. They’re very helpful and well versed in framing. My wife buys all of her scrapbooking and craft supplies here. I’ll continue to go here all the time! The customer service is usually ok, about what you’d expect for a Michaels.

So, this place is just like another place in Livermore with a different name. So, I’m going to use my review from there because it is exactly the same…
I can’t fairly review this place. I’m not crafty in this regard. So why do I check-​in? Because my wife drags me here with a last minute «oh, since we’re close, I just need to grab something quickly. It’s on the way.»
So I check in because it’s hilarious to see my friends’ response on my social networks. I will say that the place is clean and well lit. It does seem like we spend a fair bit of time in front of the cashiers standing in line though, perhaps that’s normal for places like this?

Recently went into Michael s to redeem a 25,00 gift card that my wife and I gave to my daughter for a Birthday present while my daughter was doing her shopping a few things came to my mind that I also needed so I started looking around for the item this was when I decided to ask someone that worked there if they carried the item and was shocked the woman that I asked BOLDLY said that THIS IS A CRAFT STORE and we don’t carry such an item I was searching for construction paper with adhesive on one side.
I had one other question for an item that I couldn’t find and wouldn’t you know it I asked the same sales rep with the attitude that I had asked before. When asking for the item the sales rep Rolled her eyes and abruptly said we don’t carry that item and case closed. I’m sorry I’m fifty something years old and work very hard for my money to be snubbed not once but twice by the same sales Representative
” this sales Representative reminded me of trying to talk with a Representative with AT&T LOL“
Upon paying for our items my daughter used her 25.00 gift card the total cost came to 22.35 cents at this time I asked if she could get the change back in cash and the sales Representative stated that we at Michael s don’t do such a thing Besides there’s not a button on the cash register for cashing out a gift card for the 2.70 cents.
I’m not AL Bundy however I find it rather a pain to keep a Gift card in a wallet worth only 2.70 this is not too mention what can you buy in the store for that amount.
MICHAEL’S NEEDS TO TRAIN THE EMPLOYEES TO BE NICER TO THE CUSTOMERS AND TO TRAIN THE EMPLOYEES TO KNOW HOW TO DO THEIR JOB’S !!!

Yes the store is clean, but I am always disappointed by the customer service. I never find the help I am looking for regarding items listed in their sales ad, and I am over the response of «this is a small store so we do not get all the items». I have sent my husband (because I was sick) with an empty box of a replacement item I was looking for and the sales manager would not point him in the right direction she informed him they did not carry the item. I went back the same day (sick in pjs) and found item. There appears to be only one employee that is even interested in crafts… I am done going to this store and have resorted to driving to Livermore.

I’m a fan of Michaels because they typically have what I’m looking for. The downfall is the price, way too expensive. BUT keep your eyes open for their coupons in the paper and on your receipts.
This Michael’s is kept clean and the staff is very helpful. The only negative to this store is that they are always out of stock with Cricut supplies.
I’m in the middle of planning my wedding so this store has become my new best friend.

I don’t know what it is about Tracy stores… if not as many people shop in them or what. But it seems like all of the stores out here are so much cleaner and more organized than store in the Tri-​Valley.
I’ve frequented Michael’s for various items over the years. Whether it was for a school project, baby shower decorations or items to help decorate a club I was working at… Michael’s has always had what I needed.
This was the first time I had ever been at the Tracy one. I went in the later afternoon on a Friday with my three girls. They obviously loved the store, they saw all of the scrapbooking stickers and paints and glitter glue.
We were there to buy stickers for a homework assignment, which we had no problem finding. We walked around and looked at the different items throughout the store. Halloween crafts were already out.
There was one person in front of us to check out. The girl that rung us up was very friendly. Nice to go through Michael’s without having to wait in a long line or try to find things because it’s not organized. I’m sure I’ll be shopping in here again.

I’m crafty.
I made my own flower arrangements for my wedding, and the centerpieces, too! I cross stitch. I sew. I like to pretend I can draw. I have been known to create a scrap book. I’ve made custom t-​shirts. And sometimes, I just decide I need to make a gift for someone rather than buy one.
I like this Michael’s because it’s clean and almost always well-​stocked. Sometimes I can’t find what I need because I’m not smart enough to look at the aisle signs, and then I get help from a friendly employee.
It’s not cheap, but sales can be good, and if you get their emails, sometimes you can get a coupon or special deal.
There are crafty classes for all ages, too!
My only complaint is sometimes it seems like the lines for the register take quite a while, but at least the cashiers are friendly and carefully wrap and bag up anything breakable!

This is by far the best Michael’s that I frequent. It is always so well stocked, clean… you name it.
You can always find what you need at this store… and then some more that you may not really need. ;-)
They have tremendous service as well. I have never had a bad experience at this store. I will continue to go here until I experience otherwise…
Short and sweet, this place is great!

Yey Michaels! This place is reasonably tidy, I can generally find things quickly and when I check out they are swift to call for another cashier if there is a line. Sign up for their online newsletter and such and get a 50% off a reg price item coupon. Hells yes!
Been a Michael’s fan forever and will continue to be one. Huzzah!