Next Generation Heating and Air

They don’t even answer their phone. Not a great practice to be in business and not answer your phone during business hours.

Can’t say enough about how great these guys are. I have used them for years. I believe in their service plan. The have gone out of their way to help me quickly when I needed service. Very knowledgeable and honest — hard to say in this industry!!!

I am a little late with my review.
A great job, timely, professional and will highly recommend them again.
They even guaranteed the leak freeze additive!

Excellent and quick service. Called at 9am because my heater wouldnt work. Its not even 12pm and its fixed. Very happy customer.

Disappointed in the service!!! It took Bill 2 weeks to do an hour repair on my AC at my rental. I was on his schedule and the first time he came, he was almost 2 hours late. Bill then explained to me that he would have to come back another day, and he didn’t show up on that day. I called his cell phone, left a voice mail, and he didn’t return my phone calls. I called the office left ANOTHER voice-​mail and they finally got back to me saying that he would come on the weekend… and then when he did FINALLY show up, and I was charged me $ 150.00 more than was originally quoted told me. My AC was not a priority for them nor did they value my future business because I called on Tuesday and left a voice mail with the «automated customer service» (to give them a second chance to service another home) and have yet to here back from anyone and it is now Thursday afternoon.

If I could give more stars I would. My problem started when my ac unit was turning on but there was no air coming from the vents. To make a very long story short I used Next Generation Heating and Air as a second opinion. Bill (owner) came out and was such a sweet heart. He replaced a part and within minutes my ac was back on. He is a lifesaver! He’s such a nice guy that he even went outside and cleaned my ac unit which he didn’t have to. I recommend this company 100%. Btw, the last company told me I needed to replace my furnace which was going to cost me over $ 2500. I was so upset that I knew it couldn’t be true because the house is only 13 years old. I will contact Next Generation if I ever need them again!

Made a Saturday appointment well in advance. No one showed up at time of appointment or even had the courtesy to call. Tried calling during open posted hours and just got v-​mail, left a msg, never got a call back, my appointment was a no show!!! WOW great way to start a weekend!!!

Wow. Speechless as this business is totally off the chain! Hands down the most professional service, great attitude, quick in in response, and price was so affordable $$. I cannot say enough about this business. The owner Bill showed me exactly what needed fixing and patiently explained to me what he was doing. l definitely will use Next Gen Air for any future servicing, and highly recommend them to everyone. Great to see that there are some real honest business owners out there that take great care of their customers. Bill, your are the best! (bill@nextgenerationair, com)

My rental property in Tracy needs AC repair service. I Unilocaled and Next Generation Heating and Air showed up with so many 5 stars reviews. So I decided to give them a try. I am so glad that I did.
They have great service and very reasonable price. Ryan replaced a blown capacitor with two-​year warranty. He even offered to return in fall to check out the heater to make sure everything is safe and working properly. He also suggested to my tenants to change the filters frequently.
I highly recommend them to everyone.

Our AC died on the Friday before Memorial Day weekend. I called several places trying to get it fixed quickly, but only Next Generation was willing/​able to come out over the weekend. By 2PM Saturday our AC was back up and running perfectly. And there was no extra charge for the emergency service. I highly recommend Next Generation due to their professionalism and «customer first» attitude.

The condenser fan motor seized on my A/​C unit last week, right at the peak of the 90 degree weather. Being somewhat familiar with A/​C units and an electrician I took the unit apart myself and found the fan motor seized (not moving/​very hard to turn). So I began my search for a motor.
I Actually called Dell’s Heating and air first simply because they came up first in my search for A/​C companies in Tracy. Dell’s did not answer the phone… ever, this is on a Friday at 930am. Called several times that day and no answer. My wife actually knew where their office was and said we should swing by and see if they were open, which they weren’t. Even though it was during their normal advertised business hours. Next Generation was my next call. Their secretary was very friendly and said she wasn’t sure if they had any motors in stock but would have her tech Bill call me. While waiting for Bill to call me I also called Altamont Mechanical heating and air.
Altamont told me that they would come replace the condenser fan motor for $ 400, and no they don’t sell the motor to the public but maybe Grainger would have one. WHAAAAAAT!!! Are you flippin kidding me $ 400? the motor costs $ 97 on amazon! I just didn’t want to wait if I could source locally.
Then Bill of Next Generation came though! We spoke on the phone and I explained my situation. Bill even provided additional troubleshooting advice, suggesting the capacitor may also be the problem. We exchanged some texts so he could see the motor information and then provided me with 2 options. I could replace the motor with an identical aftermarket motor that he had at the shop (which is what was was in the unit) for $ 90 or he could order me an OEM for $ 120. Waiting was not an option and the aftermarket motor had been working fine since I bought the house 6 years ago so that’s what I got.
I drove up to their shop up by 205, met Bill there and bought the motor. Bill even threw in the Capacitor for free and took the time to explain the installation. Incredible customer service you just don’t see anymore. My family and I thank you Bill for all your help.

I picked this company to replace a furnace and AC system in my house in Tracy.
Great job, attention to detail, fast service and a competitive price.

I used Next Generation Air before during the summer of 2013 for our AC unit and I loved the customer service.
A week ago our water heater broke and I decided to give them a call again.
Ryan came right out the same day and evaluated the water heater. He is very knowledgeable and honest. He will try to exhaust all minor possibilities first. Which he did in our case… He cleaned out the wires in the water heater and we had hot water running within the hour. He explained that it could be an issue with the thermocouple but he wanted to make sure it just didn’t need to be cleaned first.
Four days later at 5pm we had the same issue with our water heater, no running hot water. I immediately called and Ryan came out ASAP that evening! I HIGHLY recommend Next Generation Air, it’s hard to find companies that are honest and not looking to rip you off. If I could give more stars I would. I can’t say enough good things about this company. I will continue to use them for any issues in the future! Thank you guys!!!

Found this company through Unilocal after getting estimates from two other large companies. — Thank you, thank you, thank you Unilocalers!
This father-​son team (Bill and Ryan) is amazing and truly care about customer service. Five stars doesn’t even come close to the dedication they, including all of their team members, demonstrate.
Ours wasn’t a simple install as we replaced an upstairs, in the attic, furnace and the accompanying AC unit outside. They went above and beyond to ensure the installation was correct to current standards and the entire system was operating efficiently and effectively (even replacing ducts and registers)!!
We couldn’t be happier with our new furnace, but we are equally pleased with the installation and the interactions with Bill, Ryan and Richard. This is obviously not «just a job» to them as demonstrated by their passion for and pride in the work.
If you need furnace and/​or AC work this is the only company you should call!

Great Service Great Price Great Job. I found these guys through Unilocal.Thanks again Unilocal.
The owner of the company came out the same day we called the for an appt. He was very friendly and took the time to show me exactly what he was doing all along the way. He spent a lot of time working on our system and the price he charged me was extremely fair.
I would absolutely call them the next time we need repairs.

During one of the hottest weekends of the summer our air conditioner stopped producing cold air. The unit would turn on but we could not get any cold air! It was a sad sad day for us.
Before calling next generation we had contacted a different company who told us that one of our conductors was bad and that we could either replace the conductor for $ 200 or the entire motor for $ 400+. WHAT? We decided to get a second opinion from Next Generation.
We called Next Generation the following morning and were able to get an appointment the same day. Bill came to our rescue! He was great! Very thorough and professional. He explained each step of his process and made sure we completely understood everything he was doing. He really made us feel confident that we could trust his work. Additionally, he educated us on the workings of our unit and how we could maintain it so it will last longer. We were so impressed with the service!
After checking a few places, Bill found that a piece was broken in the unit. He fixed it within a few minutes and was able to get our air conditioning running right away! Amazing! And at NO additional cost! (Remember how much the last guy tried to charge me?) After confirming that the unit worked well, he checked the freon levels to ensure the air was at the right temperature. Like I said — thorough service!
I have honestly found the only heating and air company I will ever need. I will recommend Next Generation a million times because they are an honest, hardworking company. I promise you — you cannot go wrong with these guys!

Used Next Generation for our home AC. They were great! Fixed our AC in one day!
They completed the job, were clean, thorough, and charged aa fair price. I appreciated knowing the FULL cost before they did the work (no surprises after the work started).
Would recommend to family and friends.

I would give them 10 stars if I could. My AC went out on a 100 degree day. After calling 4 other companies with either an answering service or no answer at all I contacted Next Gen. They were out within hours and had my AC working in no time. Their prices are very competitive but their service is Great!

Bill Sr came out on a Sunday during a 7 day long heat wave (we are talking 106 plus degrees) and replaced our burned out fan. He was friendly sincere and a hard worker. He understood our needs (we have a brand new baby) — and we so appreciated his great customer service. I highly highly recommend this family business — my first five star review! He has earned us as life time customers!

I’ve been a Unilocal member for long, but never has anyone blown me away with the service level like that of Next Generation Heating and Air. I’ve worked with Bill before and he is excellent. This time it was Ryan. Our central heating was going off and on intermittently and it failed to regulate the temperature inside the house. Well the mornings became unbearably cold and I decided to call Next Generation Heating and Air again. Bill was away so he sent Ryan to do the job, he came out within a few hours, which was amazing since if he hadn’t come to repair it, I’d have to buy space heaters and honestly I don’t like space heaters cause of plug overheating. Ryan came to our house, explained to me extensively what could have gone wrong, fixed the problem, tested it for about 20 – 25 min before leaving.
If you have an urgent need to fix your central heating or AC, look no further, these guys are not expensive, professional, smart and will do their job hassle free.