Pump It Up

Such a pleasant time coming here for my child’s birthday. I had the pleasure of having Kenny as my host for my sons birthday! He was all smiles, and patient. He worked so hard, and he was so nice to all of us, even when the times got tough. I know my kids that I brought were not easy. He is a great guy! I would always want him to help with the Birthdays everytime! Thanks kenny! Also, Karina was great, I am sorry if i spelled her name wrong, such a sweet girl.
But, I took one star off because, when I was checking out for after my party. Emily was so rude, I could not believe. She was really rude, and did not want to be there it seemed like. She said right away, «are you using card» I did not even have my wallet out. I am pretty sure I heard under her breathe to her co workers, she commented on my make up and said why am I not blended? Well, I was with a bunch of kids running, sweat happens.

We came here for a birthday and it was great. The pizza and service was good too. The staff was attentive and so kind. I always heard that Pump It Up is a great place for host birthday parties and I was pleasantly surprise by this location. Keep up the good work!

I want to be as thorough as possible as I was one who had tons of questions for the staff. I probably called them three times before the party for a Q & A session to know what to expect. I would like to start off by describing the tour. I came on a weekday afternoon and was given a breakdown of the 2 hour party window provided. For approximately an hour and ten minutes, you get two different jump rooms. Everyone will start in one room and after 35 minutes, it is onto the next. I thought this was a great idea because in one of the rooms you will find a big slide for multiple kids (or adults), a bounce area with balls and hoops, taller steep slides for individuals. There is also a standard jumphouse, creative soft jumbo blocks to build things, a wind generator machine, seating for guests. The second room has great activities. There is a jump wall where people can attempt to run and tag different marks on the bounce slope to see how far they can reach. There are soft ball battle launchers with protective goggles for the kids, more hoops and slides, a mini bounce gladiator arena, and an obstacle course. I really felt like Pump It Up offered a variety of play spaces but I will say that this is a bigger kid’s playground. The height requirement is 34″ and over. If you are familiar with jump play places, you will recognize certain odors. None here. The place was clean and the scent of used socks do not permeate the air.
They will tell you that guests should arrive 10 – 15 minutes early before your party start time so that they can play the safety briefing video and answer any questions anyone has before entering. On the weekends, your party is PRIVATE. They will only have one or two parties going on at once. There was another party during our time window but it sure felt like the space was solely ours because they did a great transition with timing and getting everyone prepared. We did not even see the other family but only knew they were there because there was a gift bin marked for incoming guests.
We purchased the glow package and once the doors opened up to welcome the children, all of them ran in and went all over the place. The staff provides each child a glow in the dark necklace. We also brought our own bracelets to give out. Fun, clean music plays during this time. I suggest wearing white or fluorescent colors if you want to stand out more in the dark. Also, bringing extra socks is a good idea in case anyone forgets to bring theirs. Otherwise, they can be purchased from the staff for $ 2.00 a pair.
A couple of us grown adults joined in the fun and went down the slides (Why not?). It was a fun workout as well. Afterwards, there was a group photo of all the kids and into the party dining room they went. By the way, the staff takes many candid photos throughout playtime and will have them displayed on a TV screen while your guests eat. I thought it was a nice touch to quickly reflect on some fun moments. They can be purchased separately or part of the Ultimate package. It is not mandatory if you do not want them. They sang happy birthday and cut the cake. They distributed food to the children first then adults. The staff was very helpful with setting everything up and organizing it all. Hardly any set up and no clean up. They boxed the leftovers and even handed me a gift list of who gave what.
My biggest question was about feeding the adults. The children’s packages basically come out to 1 one topping pizza and 1 beverage pitcher for every 5 kids you have. Our kids ranged from 4 – 12, but most were 9 or 10 year olds. We bought 6 more pizzas (3 pepperoni and 3 combination), 1 medium salad, 1 medium pasta, 48 chicken wings. There were 3 full boxes of pizza left after the party, ¼ of the pasta, and plenty of salad left. Total price with taxes came to be $ 625.00 w/​coupon. We did provide a tip on top of that but had so much extra to take home to eat the next day and offer our guests. To give you an idea of our party size, we had 17 kids and about 34 adults). So my best guess is that you have a similar party size, you can forgo 2 – 3 pizzas or the medium pasta from what I got and get your tab to be under $ 600 — even better.
As a busy mom, this was the perfect option. We did bring our own favors and goody bags as they allow it. Pinatas do have to be purchased directly from them and they are the pull string version. They fill it up with their own treats. Decorations are also allowed, just not anything that would be on the walls or hung — think: table or stand up pieces and mylar balloons. Latex balloons are required to be purchased from them directly. We brought our own cake (before I forget). They do provide tableware for the guests as part of the dining service.
I hope that covers a lot. This type of information was the reason why I made the calls and visits. The staff was knowledgeable and friendly. The deposit is $ 100.00 and the rest on the event day.

My daughter just celebrated her birthday here. I got this deal at groupon and curious about this place. When I first went there to look at the place, the owner was accommodating. However, I noticed this girl at the desk (Emily) she didn’t even smile, not friendly at all. She asked me if I want to book the party right then. I told her let me think about it and I’ll come call them. She didn’t even respond back.
On the day of my kid’s party, she was the girl again at the front desk. She didn’t even welcome me, no smile at all. She just kept on and on about the food that I ordered, asked me to sign in, didn’t even greet my daughter a happy birthday! My friends had the same experience with the girl at the front desk. They said she was rude! None of the staff told me to have fun & bother to see who’s celebrating the birthday. The other staff inside the play room was fine. At the playroom and eating room, it was going well, until the cake time when one of the girl, got upset when she was slicing the cake. She took awhile cutting it and I guess the other two staff was wondering what’s going on. She was probably having a hard time cutting it, she was slicing it too big & complained about my cake! So I mentioned this to the manager, who was nice & she apologized. Another girl there was nice & accommodating (Alyssa). The food was also good.
Overall experience was fine. I like the playroom, it was clean & new. I just felt that we were kind of rushed at the party even though my time wasn’t even up.

I had to remove stars only because it’s not very accommodating for the parents at all. No visual wi-​fi password, uncomfortable seating, can’t figure out if food can be ordered, the air hockey cost $ 1 and only takes quarters. Us parents with older kids are bored and want food, a sports game on and a comfy couch! Haha. Our kids don’t want us following them around when they are playing. Also this is what my husband was told when he asked if food was available.
«Kids are not allowed to eat food during open jump in the parent area… or you’ll be asked to leave.» And you have to eat in another room away from kids?! huh?Sooo I’ll only be coming here after we all have eaten. Otherwise location is clean and kids are having a blast!

I was so impressed by the service we received at my son’s birthday party! They had all the details taken care of including taking pictures and wiring the list of gifts and who they were given by. Thank you Pump it Up of Tracy!

Had my son’s 6^th birthday party on ³⁄₁₄ at 5:45 PM. It was great from about 15 minutes prior to the party. We came from Livermore because it was a new location and they had the availability. We ran into a horrible accident on the freeway and we were going to be late for our own son’s party. many of our guests were unable to attend because of the accident, but the team at pump it up made my son feel super special. not only did they change our party time a half hour so that we wouldn’t be late and got all of our time but they accommodated us in every which way they could to make sure Jeremiah, my son had the best birthday party ever. Emily and Alissa we’re great and did everything that I would want from a party coordinator. we will for sure have additional parties with pump it up in Tracy.

We took our twin sons there and it was great. The staff there was great and the food was baked there. wow. Highly recommend for the family.

Love this place! They have a lot of fun events for the kids and the staff is awesome. The owner is a really good guy too. It’s clean, it’s well ventilated, the music isn’t loud and it’s not so big that you can’t find your kids. There’s a seating agree for the adults inside each room. Thumbs up!

Had my daughters birthday party last night and it was great. Had 25 kids to max out the party and it was flawless.
There was not one kid who didn’t have a smile ear to ear.
Aslo you have to add the glow option. It just made it all that much better.
Only thing is the picture thing really not great. Nothing special no pictures In party room because staff is to busy doing other things. I was hoping it would have been somebody will a real camera taking quality picture instead of off a $ 79.00 camera that is not as good as the one on my phone.
Staff was great also.
Highly recommended.
Party was a little expensive after tips it was closer to $ 700 but it was still worth it.