The UPS Store

2 stars because everyone there always acts as if they hate their job. When I enter, no one greets me (unless I do first); no one smiles. Maybe I just come in when the apathetic employees are working. I feel as if they don’t take me seriously.
Other than that, it’s a basic UPS Store. Sure things could get expensive, but what do you expect. It would be nice to hire someone who doesn’t make me feel like I’m bothering them.

Avoid at all cause!!! My wife shipped out a small but 5lb package, used our own box and everything, but was charged $ 27. Got home and called ups and they gave me a quote of $ 11. Called the store and they said they are privately own and have their own rates WTF!!! Almost tripling the cost…
Hope you guys are reading this and go out of business ASAP!

I have been going here to deliver all my packages. I have a UPS location right next to my house but its worth the drive to get such great service. I have also used the Notaries service and that was great also.

I needed to send out a 2^nd day air package and it got there on schedule. Staff was very helpful, efficient and friendly! Will use them again for sure!

Employees were ZERO help. I was returning a tablet. The girl packaged it up and said $ 17.35. I was not paying $ 17 for a box. I asked if there were cheaper boxes and she says yes. Nothing else. Didn’t get it or show me. I had to ask. .uuhm, can you get the cheaper box. Do you have packing stuff? …she was just plain useless. I’ll go someplace else from now on. The swipe machine has the nerve to say «How can our friendly associate „C“ help you today.?»

I was here to drop off my stuff and needed a a box He told me $ 8.30 for a box? I was like what? Nevermind.

Very expensive to pack or ship anything. The notary is not always there. There are better reliable and cheaper alternatives out there. Not my first choice for any of my needs.

I’ve shipped out of this store twice now for my business. Ben helped me the first time with my package for an overnight delivery. My package never arrived. I called the store, spoke to Ben. He said it was UPS fault because the trailer was late to arrive in Oakland from Stockton. He also said that there it would be 3 – 4 weeks before I will get my refund, its now 5 weeks. I went back today and they have the WORSE customer service and store manager ever!!! I’d rather drive to west 11^st! The manager (Paul Mistry) came out from the back, it’s obvious he’s been eating because he wiped his mouth with his bare hands. He just stared at me with two packages on the counter. I asked him, can I ship these packages 2^nd day air? He said sure. I hand him the address, he starts typing it in. Mean while, I asked him about the status of my claim. He told me i won’t get any refund because of bad weather conditions. I said I spoke to Ben and emailed him a bunch of stuffs, with value over $ 100. My total bill was $ 180.00! He looks up my claims on his computer and told me when they receive the refund they’ll give me a call and also said they’ll look into the claims tomorrow and get back to me. So I left it at that. In front of me were 2 packages, the smaller one is 8x8x8/2.15lbs box billed at 9x9x9/​5lbs, Plus fuel surcharge $ 4.33 and cms processing fee, 2^nd day air $ 39.35= $ 43.88. The larger one was 10×10×10/4.20lbs billed at 11×11×11/8lbs 2^nd day air $ 52.45, fuel surcharge $ 5.77 plus cms fees = $ 58.42. He tried to sell me one big box since it’s going to the same address in MN. I asked him how much was it, he said $ 128.00. I told him no thank you. He prints out the shipment receipt and asks me to pay $ 102.30. I asked him to print out a copy of the shipment revisit he disregard my request. After I signed my copy of the revceipt he hands me a copy of my receipt with tracking numbers on it, asked him again to print me copies of the shipment receipt. He reprinted me one, the other he had to make a copy at the copy machine. As he walks back to the register where I’m at, he told me, «Tell me next time that you want copies». I said, «I asked you and you said it was going to print out on my receipt». Then he said, «I’m not Ben, I don’t know what you want, so tell me next time!» I get my copies and I thank him as I leave the shop. 15 minutes later, I get a phone call from the «other» store manager, stating that I went in and chewed up Paul! I said that all I asked was for him to check the status of the claim. She interrupted me and said, he had no idea about my claim because Ben was the one who handled it and That I should have explained it to Paul in details. She said the reason why the claim took long was because they needed a persons name. I told her, I sent an email to Ben with all the information on it over a month ago and she said they never got the email. I told her I’ll reprint the original email that I sent to Ben. She said her name was Vanita Mistry and she’ll be the main contact for my claims from now own. I also own my own business and highly DO NOT RECOMMEND this store. Ups Store #4828