Holiday Inn Resort West Bay Beach

I wouldn’t recommend this hotel to my worst enemy (ok, maybe I would). This was one of the worst hotel stays I’ve had in recent memory. What made it so bad? The soundproofing is nonexistent. The walls are SO thin and each room has a connecting door to the next. I could literally hear every word of the conversation the people in the next room were having — and plenty of other things that I don’t want to discuss here. And they were up ALL night. I didn’t get more than an hour of sleep each night. To add to this the doors slam shut. Every few minutes I would wake from a sound sleep as someone was entering/​exiting their room. It was awful. I would never stay here again just for this reason.
I would challenge the General Manager to stay one night in his/​her own hotel to experience this for themselves. Then maybe changes and renovations would be made.
I do have to say that the staff were extremely helpful and friendly. And the hotel is beautifully located on the water in Traverse City. There’s plenty to do and see nearby. I recommend the area but not necessarily this hotel.

Deceiving… Very nice hotel, appears to cater to adults but after the sun goes down it turns into a hotel that is similar to those I stayed in for spring break sophomore year in collage. The club like music is blaring until 2 in the morning. So loud that on the 3^rd floor you can hear the individual words of each DJ mix! Again, okay accommodation, nice staff aggravating night.

Arrived early Friday afternoon and was able to check in upon arrival. Rooms have been renovated since my last stay great beds with both soft and hard pillows. Enjoyed the patio by the water in the most wonderful weather. Saturday came and we had an arranged wine tour driver that was a no show. The front house manager and the concierge went above and beyond to help find us a solution on an extremely busy weekend. Their efforts took our day from one of frustration to one of extreme gratitude. Thanks Hunter and Stephanie for such wonderful service!

This «resort» has a lot of potential. The location is excellent and the staff was friendly. However, my room was not cleaned very well. The shower still had someone else’s hair on the walls and shower curtain and soap residue on the built in soap shelves. Additionally, the towels were dingy and one of the bath towels had a dead bug dried/​stuck to it. Overall, the property could use some renovation work (it is very outdated) and better attention to detail.

This hotel has been great. We checked in early and they were able to accomodate. The rooms were clean, large, and modern. The amenities were great. Hunter, the front desk manager and Stephanie the concierge saved the day when my group of friends were in a disastrous situation… Really went above and beyond. We couldn’t be happier… My group would absolutely stay here again and is already planning a spring trip.

Despite the billing, this is not a resort.

The outdoor seating on the patio has an unbelievable view of Grand Traverse Bay. The atmosphere is pretty upbeat and can be a bit «clubish» during the day however we went as a family in the evening and it was still great!
I ordered the cobb salad which was pretty good, my husband ordered the club chicken sandwhich on the pretzel bun… THAT WAS AMAZING. So many flavora, chicken cooked to perfection. I would order that next time since I endored severe food jealousy.
The drinks range from 9 – 12 a piece and sandwiches around $ 12, so it isnt the cheapest establishment but definately good food with a good view!

My family and I stayed at this hotel while visiting Traverse City. We stayed at this hotel because we thought it was family-​friendly, unfortunately it was not. When we went to the pool people were drinking heavily and acting inappropriately with each other. It was a little bit embarrassing in front of my child and mother in mother-​in-​law.
The rooms were not clean my daughter found leftover candy all over the room. Our room faced the parking lot and at 3:30 in the morning there were people partying in the parking lot and when we called down to the front desk the phone just rang and rang no one was there to answer it.
The biggest kicker is when we realize that those people in the parking lot had cut our bike racks and stole our bikes. They not only stole our bikes but they stole other peoples bikes in the parking lot as well. When we went to go tell the front desk about the situation the front desk clerks were not helpful or surprised about the situation. They said that that has happened before in their parking lots. When I asked them why they allowed people to stand in their parking lot and party at 3:30 in the morning they said that’s what happens when people leave the bars.
We were told the manager would call us give us an update on the situation with the bikes and then being disturbed at 3:30 in the morning unfortunately no one ever called us or returned any of our phone calls.
Travers city is an awesome place to visit with your family. Do not waste your time or money staying at this hotel.

Stayed here for about a week. The private beach, indoor and outdoor pools are nice amenities. The proximity to down town was also great.
But overall I felt the cost of our stay was too high for too little. Breakfast buffet was very average. And if your in the west tower above the «day club», expect the sound of loud music in your room late in to the night.

We always stay here when we visit TC. The location, beach, and pool are great. However at $ 419 plus $ 65 in taxes per might, we are disappointed. First we were charged the wrong rate. Second our room 309 was next to the ice machine and elevators. It was noisy all night. Third, our toilet had to be flushed numerous times before it worked. We ran out if Keenex immediately. The bar did not have any entertainment Friday night 8÷7÷2015. The breakfast buffet is barely adequate at $ 12.95 plus tax. The hotel room 336 needs updating. After declining quality over twenty five years, we won’t be back.

Perfect location. Perfect beachfront setting. Perfect staff.
I have stayed in 5 star resorts and this ranks right up there as far as ambiance. The view is simply amazing.
I would not stay anywhere else in Traverse City. Period.

I loved this resort! Great location on the beach. Great customer Service. Great food. I had the lake perch sandwich and it was awesome. I would definitely come back here if I were in the area again.
The room was very nice and clean and had a great view.

I absolutely love staying in this hotel. It is my favorite place to stay. It is close to downtown, the beach, has a beach bar and an overall awesome atmosphere! Definitely will be returning!

Stayed here while vacationing in Traverse City. Nice place and pretty clean. Ate in the hotel a few times and if you’re a guest kids do eat free. Short walk to downtown and Clinch park (which has kayak and paddle board rental and a splash pad and play area for the kids) it was also nice that the hotel allowed us to travel with our dog. The walls are thin so if you’re dog is a barker (ours is very quiet) you may not want to bring them here because they don’t want their guests disturbed. Overall this is a nice hotel in a great «on the bay» location. We’d definitely stay again if it were an available option on a future vacation.
Kids loved the pools and the patio overlooking the bay. I like that there’s a café serving Starbucks coffee in the hotel.
The only reason for taking a star off is the servers in the restaurant all seem to be new and so service can be slow during peak dining times.

Thursday night music group, The Bohemians, excellent, but don’t go unless weather allows them outside. Inside they are just too loud, deafening.
Food is good, service excellent.

Place is very clean staff is so friendly. Free wifi and reasonable room rate for area

I loved this place!
Great ambiance. Lots of amenities. Indoor and Outdoor pool with jacuzzi. Bistro and Starbucks. Workout gym. Meeting rooms. Bar. Excellent, fast, and reliable wi-​fi (this isn’t always assumed. Wi-​fi, yes. Good wi-​fi — not always.)
The room we got was a corner that faced the then frozen lake, and it was well designed. My only issue was the bathroom: the door cleared the toilet by about half an inch of clearance, so it wasn’t a large one, the toilet flushed slow, and the ceiling was raised ceiling tile — ick.
But these are nit-​picky. The front desk receptionist was really kind and got us the breakfast vouchers ($ 10/​person) for free even though we forgot to get them at check-​in.
If we can afford the summer prices, I would definitely stay here, again.

If you like getting over-​poured alcohol at the bar, then this is the place for you. A friend ordered a Captain and Coke and all you could taste was the Captain. The bar is giving away money. Haven’t stayed at the hotel yet, but the staff is very personable and friendly.

Called today to reserve a room for my husband and I, because we wanted to book their New Year’s Eve package. When the front desk quoted the rate for the package as $ 229, I told her the website says $ 199.95. She claimed the rate I saw on the site is only for the room, but I told her the site lists the price under the NYE Package rate and doesn’t say anything about it only covering the room. She asked what website I was looking at and I told her it was the hotel’s website:
and she insisted she couldn’t honor that rate because that wasn’t the rate she had in front of her. Then she suggested I book the room on the website and that should honor the rate. Unbelievable! Any business that can’t even get the prices correct on their own website doesn’t deserve my money.

Meh… Stayed here on business. While not at the top of my list for stays. It will do if you need a place to sleep.
Not able to comment on the food…