Buy4LessTuxedo.com

I’ve had the good fortune to be a
customer for a number of years.
The members of an organization I belong to referred me to them when I was first looking for a tuxedo, accessories etc.
That said, my most recent experience really illustrates why I continue to do business with them.
For an upcoming gala event, I found that I was somehow absent a cummerbund. So, right to
I went to remedy the situation.
I ordered a plain black cummerbund with a bowtie. Not the cheapest offering, not the most expensive.
And then I forgot about it.
A couple days later, I received an email that they were out of that model, but there were links to two other very nice options that they were willing to replace it with.
Almost at the same time that I was reading the email, I received a phone call from the company. Explaining the situation, very apologetic and inquiring which of the alternatives would I be interested in.
I made a selection, the woman on the phone was very apologetic and gracious, the order was modified and we hung up.
And then, I forgot about it.
The box arrived on my doorstep. At some point I pulled it out, was pleased with the look and style. Then I turned it over to check out the clasp. It wasn’t immediately obvious to me how the clasp worked.
I tried a variety of things to get it to go together, all in vain. I had my better half give it a shot. She’s more patient than I am. No luck.
So, I took a couple photos of the unique clasp and emailed them to the woman who had taken care of my initial order problems. She responded quickly. I had gotten a defective clasp.
And, on top of it, they were now back ordered on that model.
But, not to be disappointed, they would send out the next model up, ensuring that the proper clasp was included.
Well, that final shipment came today.
The style and fabric are very nice, I’ve figured out the clasp in short order, so I’m redeemed and the overall experience, which could have been seriously aggravating was actually an excellent example of how customer service is supposed to work.
I highly recommend
.