Suburban Kia

Wow! I’ve always had a great experience at the other Suburban dealers, but this one I will never return to. Bought a used Mazda 3 that I was told had repairs done to it because Kia never sells a car with any safety issues. My wife took the car out for a test drive and noticed the check engine light was on. That should have been my first, and last warning, to walk away. Sales person said it was due to a faulty O2 sensor. My mistake, I believed the sales person and said I would replace it myself so they knocked off $ 100. I ended up buying a service contract thinking that if anything went wrong, I’d be covered… WRONG! Now, when my wife took the car out for a test drive she didn’t mention the wobbly tire in the front or the brake noise from the front drivers side. I called the dealer and mentioned there was an issue with the brakes (or so I thought) in the front. They said it wasn’t a safety issue and the calipers just needed to be replaced. Again, trusting the dealership wouldn’t lie I ordered new calipers and brake pads and wrote the tire off as just being out of balance. Now, I will come back to this issue and begin another. Second day of owning the car, my wife calls and says another light just popped on. I looked and it was the AT light. Oh boy. Looked in the owners manual and it indicated it was the transmission. Called the dealer and they said bring it in. Took it in, they called back and said it was a sensor in the transmission and they could repair it for $ 950. What?! The sensor in question was not covered. Luckily, I had the money and they did the repair. Picked up the car three days later. Twenty –four hours after picking up the car, the AT light pops back on. WTH? I went to three different part stores to have them connect a reader to tell me what tripped warning light. As you recall, the salesperson said that the engine light was on due to a faulty O2 sensor. Each store I took it to said there were no faults indicating a faulty O2 sensor. The only warning that appeared was due to the transmission and it was the same part that the dealership had just replaced. Called the dealership and shared what I had learned. Complete denial of any fault on their part. Then I proceeded to inform them that the AT light came back on. Took the car in ‘again’ and shortly after got a call saying they had no idea what was wrong. The car was sent to Mazda down the street from them where the repair was done. Now, I just bought the car and spent an additional $ 950 on a repair that didn’t work. They told me my repair would cost $ 750. I asked about the contract I purchased… Yep, doesn’t cover it. Luckily for me (being incredibly sarcastic here) they knocked the cost to $ 400. Now, I pick up the car and off to home I go now an additional $ 1300 out of my pocket. Next… the brakes come, I replace them and then take the car to get the tires balanced. Took the car out for a test drive and there was still a very noticeable shake in the front and the noise from the brakes had returned. I put the car back up and removed the front tires and checked that I put the pads on correctly and when I looked down at the tires, they were both bent very slightly and noticeable markings where someone had tried to repair them. Now, I’m back from a junkyard where I purchased four new rims and a bearing hub. Squeak is gone and there is no more shake from the tires. The cost…$ 200. The bearing hub I can understand goes with time. But, selling me a car with two bent rims, a bad transmission, and lied to our face about the engine light is inexcusable. I don’t know how these people sleep at night. I will never go to this dealer or any Suburban dealer because of this.

Alanso was very professional. Very impressed from the time i pulled in. My car is new. He explained everything to me. Rare to get this good attitude and professionalism at a dealership. Ill be back

The service I received buying my car was excellent from Dan Miller. However, I am giving the service department 2 stars. I received free oil change coupons with my car purchase and decided to come here. It was the biggest mistake ever. They took 2 hours to do a simple oil change. I will never come back here again. I would rather pay for it.

After a weeklong span of my tire losing air and my filling it back up I woke up to it being completely flat and had to use the patch kit the Soul contains and head to this dealership. Described what had happened and that I needed the tire fixed or replaced. After a little over an hour and a half they said they found no leaks (no kidding, I just used your temp patch kit) and that I was good to go (Not really though as the factory patch kit says you can’t exceed 50mph with it). They’ve no idea how long the patch could last. I asked for a new tire sealant can for the patch kit so I could fill it up when it enevitable happens again, but guess what, they don’t have them in stock. Asked for a new tire and they told me they’d have to see if they had them in stock. WHAT WERE YOU DOING FOR AN HOUR AND A HALF WHERE YOU HANDN’T LOOKED THIS UP ALREADY? Canceled my 15 000 mile service that I had scheduled and went and got my new tire down the street.

Dont trust them…
2013 November, I bought pre owned Honda Accord from them which the sales guy and manager told me was manager’s mom’s car and They told me it has clean history, no accidents.
Yesterday I went to Carmax to see my options to upgrade. They inspected my car told me that they will not buy it as it was in an accident and had frame damaged and it is not worth the amount that paid.
Now, I am feeling cheated.
I asked Suburban kia if the car has clean history to which they responded yes. Since it was a dealership from which I was buying the car, I thought they will be professional and will not lie about that, I did not request for the carfax report. Now I feel that I shouldn’t have trusted these guys.
My advice to everyone who is planning to buy a car from them, Do Not trust them.

For all you poor souls who found yourself at Summit Pl., Kia in Mount Clemens, this is the dealership we should’ve been at. At first I wasn’t sure if they were so accommodating only in comparison because they also knew about my previous experience, I am not lying when I tell you that Kristen my salesperson and Chris the finance manager made the car buying experience what it should be. I never felt sold or taken for a ride (no pun intended) The dealership itself is clean. Multiple sales people approached me during my time there to offer me bottled water. Unfortunately the payoff department at the bank I have currently financed through was not open on Saturday, but they had the wherewithal to know I was really excited to drive my new car so they let me take my brand-​new Kia for the weekend only to finish up paperwork on Monday. It’s understandable that any car dealership is going to have a mixed bag of reviews based on people shelling out a lot of dough, but I sincerely thank you Suburban Kia of Troy would recommend to friends and family (and even enemies) ;)

I had a decent experience here – we worked with Mitch, who was, for the most part, very responsive to our needs. The times that he wasn’t prompt, was due in large part to him having to wait for responses from his higher-​ups. They have a reasonable selection of cars here and reasonable prices. Nice area inside for waiting for service, etc.

I found suburban Kia doing an Internet search for a Cadillac ATS. They had one with features and a price that was agreeable. I tried to haggle and they wouldn’t move a dollar so I ended up agreeing and giving them my credit card for a $ 200 deposit. By the end of the day, they called me back and said someone else had put a deposit down before me and the salesman didn’t know it. I replied that I knew mistakes can happen but this is the 3^rd time in a row at different dealerships with a similar experience. He assured me he was being honest and told me that they are very straight up and go based on who put down money first saying it’s the only way to be fair. However, they would put me on the list for callback if the deal fell through and I would be next in line.
One week later, Mitch called me back and said the car was available. He told me that the buyer backed out while they were trying to get the title. They said they for sure would have a title by the next day (this should have been a warning flag but I was careless). I took that evening to think about it and gave him a $ 200 deposit again. He drew up the paperwork, took my deposit. He asked me to text him my a copy of my ID, which I did. I gave the purchase agreement to my bank where I already had the loan ready. We discussed a pickup time for the vehicle and I told him in the next few days depending on my schedule.
The following morning, I received a call from Mitch who says «Bad news, we just sold the car to a cash buyer». We begin to argue heatedly. Mitch is telling me no one else knew the car was already sold to me. I know this isn’t true because dealer software is automatic and you cannot enter my information and generate a purchase agreement w/​o anyone logging into the system knowing. He said he would refund my deposit and I asked what the point was of filling out all the paperwork and giving a deposit when they were just going to sell it to someone else? I brought up the fact that this was the 2^nd time they canceled my purchase and last time they told me it was based on who put deposit down first, I demanded they make it right and call me back with resolution. They never did, so I called Mitch who didn’t answer his cell phone. I left voice mails and a manager called me back. He kept saying he didn’t want to argue and the car was gone and there was nothing he could do. He then claimed that they don’t even take deposits so they couldn’t ‘hold’ the car for me. After some go around over a 2 week period, it’s quite clear to me that they are not honest, and it would be best to stay away from them. I’m not having to pay for ID monitoring because I’m not sure what they are going to do with my personal information which is in a salesman’s cell phone. The entire ordeal has made me sick to my stomach.