Towne Mortgage

I’ve had good experiences with Towne Mortgage and would recommend them.

I am a current customer of Towne Mortgage and find that their customer loan and services department is pathetic, dishonest, and untrustworthy. I had recently refinanced my mortgage with them and went through the typical document blitz and credit verification etc. After the dust settled my credit rating was still in very good shape and things seemed fine.
Around 45 days after the loan was complete I found that my credit was checked again, a hard pull, by a mysterious bank I’ve never heard of. This caused my credit to sink approximately 30 points; from good to fair. I suspected first off that it was a mistake so I contacted the credit bureau to see if they would shed any light on it.
They told me to contact the bank directly and I did. They told me that they did business with Towne Mortgage but little else regarding the hard pull.
I contacted Towne Mortgage and was told by them that they didn’t pull my credit at all. Then after digging and bugging them, since I knew they were incorrect, they admitted they had done a «soft pull’ because of a quality control random check and that I had been selected for somehow.
The agencies informed me that a «hard pull» had been conducted but Towne didn’t see to know or admit that they had done so. After more bugging and work I got them to finally admit that they had conducted a «hard pull» but they claimed that that wasn’t why my credit went down.
I ordered and paid for a hard copy of my credit report and was told by the agency that most likely my credit fell due to this unscheduled credit pull since there was no other activity anywhere on my report.
I was referred to Townes’ legal department that told me they were going to work with the credit bureaus to undo the credit check but nothing has changed yet. It can’t be undone unfortunately and I wondered why they didn’t know that. And why their legal department was involved stinks of culpability.
I don’t appreciate the dishonesty, indifference, and the incompetence that the staff has exhibited toward my concerns. And in a world where a credit rating can make or break you they are not the lender that has your back.

Do yourself a favor and run screaming in the opposite direction from this company.
Awhile after buying my house, Towne Mortgage took over servicing my loan. Sadly, they took over from another, fairly put-​together company that I liked.
Ever since the transfer, the lack of competence and professionalism I’ve been forced to deal with has been cartoonishly horrible.
Month # 1. I received notice that my loan was being transferred. Okay. I went to their website to set up a profile so I could pay my mortgage online, like I always do. When I did, though, there didn’t seem to be any record of my loan in their system, so I called their customer service number. They told me that it can sometimes take a week or two for a new customer’s info to get plugged in, so check back in a week. Fair enough. I expressed concern that this would put me past the due date for my payment, but they assured me that they waive any late fees or penalties within the first month that a loan gets assigned to them.
Well, fancy that! A week later, I got a notice from them in the mail, saying that I’m past due on my payment, and that if they don’t receive payment by X date, they’ll start foreclosing on my house.
I called them again and was furious, but they told me to ignore the notice and just wait until their have all my info. They didn’t have my customer info set up until the last week of the month.
Month # 2. First of the month, go online to pay the mortgage and their website says I can’s pay online. So I call them, again.
The customer service rep told me that their website is going to be down FOR THE ENTIRE MONTH. (Sounds to me like someone needs to fire their IT person. A month? Are you serious?) He told me that usually I could pay over the phone, but they can’t take phone payments at that time, either. Call back in a week, please.
So, I call back a week later and their entire phone system is down. All calls are forwarded to an automated answering machine that sounds like it’s from 1985. I begrudgingly leave a message, knowing full well that nobody will ever call me back. (Shocker: nobody ever called me back.)
I called them every morning for several days and finally, FINALLY got someone on the phone. They directed me to a third party platform that they had set up in the meantime, for online payments. I pay. It takes 11 days for the payment to clear and I never receive a receipt for the payment.
Month #3. Wake up, wake up, wake up, it’s the first of the moooonth… I go online to pay my mortgage. By now, they’ve had a nice, leisurely 30 days to fix their online system (at their customers’ expense.) I throw in my profile info and password and get an alert that they have no information on file for me.
Long story short, I’m in the process of an early refinance JUST so that I no longer have to deal with these clowns. My only sympathy is with all their employees who will have to find new jobs when this company goes belly up.

This company is a joke to deal with. Their lack of response to my calls regarding the servicing of my mortgage is amazing.
I would not trust these people with the largest investment you’ll ever make.

I have had a loan with Towne since 2004. I would recommend a different lender.
On a couple of occasions, the mortgage payment made it there past the due date. If that happens, they will call and pester you. They have no respect for your time. «Check is in the mail» is not a good enough answer for them.
And you can count on them having no mercy. No matter what circumstances, if the check makes it there one hour late, they will hurt your credit. There is no reasoning with them.