Best Western Plus Truckee-Tahoe Hotel

great place to stay… britney and judith were kind and a pleasure to deal with !! see you again soon. morning food was awesome !!!

Nice place for the most part. They do allow pets so that’s a plus for us and our dog. Pool, hot tub, patio area is nice. Downsides, WiFi sucks. Every time we pick up a device or opened a laptop we had to go through the entire wait to connect then login routine, even if you used the device ten minutes ago. It was like dial up internet all over again. Last but not least, the breakfast. Sausage every day, links one day, patties the next. This is America! Where’s the bacon?

Really great stay here. Got the Triple A discount which was nice. Comfy beds, clean bathroom, good variety of continental breakfast (waffle maker!!), good service, overall great! I just wish the outside fireplace opened up later, it was closed by the time we tried to go outside to enjoy the nice air. Would definitely stay again!

We had a wonderful stay at Best Western Plus-​Tahoe Hotel. Our room was immaculate, roomy with the most comfortable beds. Breakfast and staff were so accomadating. Front desk we’re welcoming and all very helpful. Easy access to freeways and eateries. Reasonable rates. Great stay!

This place is beautiful !!! Very clean, & friendly helpful staff! Comfy bed !!! Love it ! Short ride to the most adorable town of Truckee !!!

Very happy with my stay as always. We love BW and our favorite is the free breakfast which is very good. Lots of variety. Thanks again!

Great little Best Western — clean, neat, good breakfast… everything I expect in a Best Western. Loved the location — nicely situated right outside Truckee and close to Northstar and not too far from Squaw. I would stay here again and again because it was very convenient. We ate at the BrewPub next door (no driving-​yay!) and found it to be very tasty! Highly recommended!

Thank you very much for your response to my review.
SMOKE POLES AND DOG POOP…
–every exit has a smoking pole just sitting there waiting for someone to smoke just to throw their butt on the ground and not in the trashcan provided.
–the dog poop bags are next to the smoking poles. Poop everywhere, no one uses the bags. Are these the same little piggies that don’t clean up their cigarettes?
–no matter what, the staff at the hotel should clean up the mess.
BAZARRE TO ME, NO PROBLEM FOR THEM…
–took my pup to go potty at 7:00am. I noticed a couple of rooms down and across the hall window screen was out on the ground, bent and with a big chunk of ice on it. Next to it was a broken beer mug. The hotel room window was wide open and the curtain was blowing in and out, likely the heater fan.
–told the receptionist about the odd scene. She checked on it and apparently that room is being occupied by one of the hotel workers. Um-K…is everything okay? Is this normal, apparently so.
A ROOM WITH A VIEW…
–you know how everyone loves a room with a pool, mountain, or water view. However, not when it is literally three feet from your window on the same elevation.
–we heard the Jacuzzi bubbles gurgling a good part of the night while girls and boys flirted (so cute!).
OKAY, WHAT’S PRETTY DARN GOOD ABOUT THIS PLACE.
(1) newly refurbished room. Everything was new and nice. The beds were comfortable, Yay.
(2) the morning breakfast was nice and filled us up until lunch.
(3) reasonably priced. Every other place was 50 – 100 more a night.
I’M PERPLEXED… will I go back… hum.

Great for families! They have early to late morning smorgasbourgh of breakfast with everything you can imagine to eat for breakfast and a huge dining lodge sitting area! They have a plethora of board games and activities for families, as well as books to read! They have a gym for exercise buffs, too!
The staff are friendly, happy, attentive and kind. They have large soaker tubs and awesome all natural organic is bathroom toiletries and offer more options!
Microwave and refrigerator in the room with room service is necessary. Very accomodating.
THE POOL AND SAUNA ARE HEATED AND GROUNDS FREE OF SNOW IN THE DEAD OF A BLIZZARD FOR YOU TO ENJOY! I would say this is the best place to stay in Truckee, for sure!
It is 30 seconds from downtown and the main strip, as well as the sledding area/​large park for kids! Super clean and they even let us check in early. The staff are locals and we’re very helpful, even with getting chains on my car! This will be my go to hotel in truckee!

I will give this hotel no star if I could. Heather, the hotel manager, is rude and unprofessional.
Ever since my family checked into this hotel on Dec 30^th at 4pm, I was unable to log into the hotel WiFi. Having WiFi is crucial for me as I’m approaching a project deadline at work. I got up at 3am on Dec 31^st to check, but still unable to login the hotel WiFi. So, the problem is not due to excessive users.
So, I spoke to the front desk with Christina and Judith. They mentioned that many customers are experiencing the same problem. Judith said this BW had some construction work done not long ago and the worker caused some damaged to the cable. Ever since then, hotel customers have been having WiFi issues. I asked them to have her manager, Heather, calls me when she gets in at 9am.
Heather called me at my room shortly after 9am. I explained to her my problem accessing to hotel WiFi from my room or in the lobby. She said I’m the only customer has WiFi issue. She could reboot the WiFi system, but that’s all she could do. She offers $ 10 rebate on each night of our stay or we could leave early if this doesn’t satisfy us.
She’s so unprofessional!!! Our family pays over $ 350 a night for 3 nights stay during this holiday. She’s only offering $ 10 rebate for such a main inconvenience.
I told her she needs to resolve the WiFi issue. But, she claimed I’m the only customer complained so far. I said I spoke to both Christina and Judith at the front desk earlier, both mentioned other customers are experiencing the same connection issue. Heather claimed that’s untrue. I asked that she speaks to her employees to find out her customers’ experience. It sounded like she has a repetitive issue on hand. Heather said I could believe whatever I want, she’s busy and hung up the call!
Unbelievable!!! I’m still having connection issue after her rebooting. And I need to find alternate plans, but can’t rely on the hotel manager to resolve this. I would just hang out at Starbucks if I don’t have my dog with me. I would change hotel if I could, but almost all hotels are booked this time of the year. But, that shouldn’t give her the right to be unprofessional and unhelpful. I can’t believe I pay over $ 350/​night for this crappy service!
Don’t stay here. Go elsewhere that will appreciate your business!

Husband and I stayed here for a wedding during the winter and we would definitely stay here again. First of all, it’s pet friendly and we travel with our dogs quite a bit. The only caveat is a $ 25 cleaning fee (which is standard for most places). They even have bags by the exits for picking up poop. The hotel was very clean and I didn’t really hear any noise from other hotel guests. The beds themselves were comfortable, though I wasn’t a fan of the pillows (they were too soft for me), and the bathroom was adequate. The room we were in even had a microwave and mini fridge/​freezer combo. The hotel is well located, about 20 minutes from Squaw and from Northstar, and about a 5 – 10 minute drive to Safeway in Truckee. My only complaints: too soft pillows and a lack of TV channels (which wasn’t too much of a bother since we weren’t in the room much).

Clean room, Everything was very nice, new. Free breakfast with eggs and sausage. Pool and hot tub. I was only in the room for a short period of time — for work. I would stay there again when I come to Truckee!

The hotel looks nice enough, and the room was fine (though a bit small). What makes this a zero score for our family is the way the place is managed. My parents and my sister were in a room down the hall, and they had reservations for four nights over Labor Day weekend. My sister received a call in the afternoon, which she missed, from the hotel informing her that since she didn’t have a reservation for that night (which she did and had for six months in advance) they had PACKED UP ALL THEIR BELONGINGS, PUT THEM INTO STORAGE, AND HAD GIVEN THEIR ROOM TO ANOTHER PARTY. Fortunately, she was able to provide proof of her reservation and payment, and they got their room back. My 87 year old parents were shocked and very upset by this whole episode, and strangely the hotel management did not seem too upset by their error. In fact, the manager shared that there was another couple that they had needed to remove from their room (stored belongings and all). That couple, unfortunately, did not receive the call until they got in at 10:00 that night. Surprise. No room and someone else in their room. The people running this place are awful. I would not stay here again, and I could not recommend it to anyone.
My own experience was this: I also reserved my room six months in advance. When my plans needed to change I called back three months ahead of time to change the nights stayed by one. I was told that I did not have a reservation! I needed to provide the confirmation information to get that straightened out. Awful service.
And, the «breakfast» is awful as well. Yuk. I’d say the eggs are powdered and tasteless, the has browns definitely frozen and equally tasteless, and the sausage greasy. The coffee is poor quality. Boxed donuts, anyone? I would not stay here thinking you’re getting a good deal on a «good» breakfast «spread». The only redeeming feature was the room the breakfast is served in– It’s pretty nice.

This place was okay, it has its ups and downs. We recently stayed and there was construction going on (I think the sign said it would be finished by September 1^st 2015), but it wasn’t a problem.
The Good:
Friendly staff, clean hotel, clean room, nice little fitness center inside (pool was not available due to the remodeling). The morning breakfast is nice, the menu changes a little bit from day to day: one morning it was potatoes, scrambled eggs and sausage links, the other was mini biscuits, scrambled eggs, and sausage patties (all yummy for your standard breakfast food). Also there was coffee, juice, yogurt, cereal and breads (one morning it was muffins, the other was donuts). I like how our room had a small fridge as well as a microwave. Our room didn’t look outdated or anything, it was pretty nice.
The Ehh:
The one thing that brought my rating down was that we stayed here for a wedding: the first two nights were under the reserved wedding blocked dates, we decided to stay one more additional night so we can leave the next day. The rates changed for the additional night (which I understand), but our key card didn’t work when we tried to get inside. I had to got to the front desk to get my key reactivated. Also, our room was not cleaned the day before our last night’s stay. I’m not sure if it was because there was a mix up where we were staying another night outside of the wedding blocked dates or what, but I had to go to the front desk (again) to get new towels. Also, the wifi is a little slow.
Don’t get me wrong, the staff and place is friendly enough, maybe it was just a mix up because of the wedding block dates. If we were to go snowboarding in this area we would probably still come and stay here as an option.

The location is pretty good and the town of Truckee is quaint and cool. Sadly the same cannot be said for the Best Western Plus /​Hotel Truckee.
The Stay
The staff was very friendly and hotel was «nice enough», but it was very noisy. You can hear people walking above you and going up and down the stairs. if you must stay at this property, make sure to get a room on the top floor if you’re a light sleeper.
Post-​Stay
I prepaid for the room on Priceline. In line with the normal practice, my credit card was swiped when I checked in for incidentals. During my one-​night stay there were no incidentals, yet several weeks later I noticed a charge to my card. It turns out that I was charged for the full cost of one night’s stay even though the room was prepaid. Upon calling the hotel to have the charge reversed I was told it would be taken care of. After another couple of weeks without the charge being reversed, I called again and this time was told that they needed a photocopy/​picture of my credit card in order to credit it back. I emailed a photo of the card, but still, weeks later there was no refund. I called once again and was told a manager would get back to me. Guess what, no one ever got back to me. It’s been 2 months since my stay, well over a month since I brought this to their attention and 26 days since I sent the information they requested the second time I contacted them and still no response.
Bottom Line
Nice town. Noisy hotel. Shady, inattentive service.

Nice room with friendly staff. Hot breakfast with fake eggs and sausage and home fries. Hot tub and pool are out of order and I was not told this whenbooking. I was given a handicap room and this also was not shared with me when booking. Pet friendly is a plus but no pet area. Clean comfortable room with microwave and fridge but no HD TV and poor reception. Surprising in 2015. I would recommend this hotel but they could improve on communication and add an omelette station to really step things up.

Easily the nicest best western I’ve ever seen or stayed in. The lobby and shared spaces are beautiful, the beds are plush, the rooms are clean, and the breakfast spread is huge.
I’d definitely stay here again.

We had a pleasant stay at the Best Western Hotel Truckee. It’s remodeled and lovely. The rooms are spacious, clean and have super comfortable beds. The shower is big and the water temperature heats up fast.
I’d definitely stay there again BUT not in an adjoining room. You could hear almost everything from your neighbor at any volume. It was very distracting when they were awake.
The front desk girl was very nice, but seemed overwhelmed and overworked. I hope she gets some decent sleep.
Also, I hope that pool gets developed soon. We were disappointed that the heated pool and heated jacuzzi were just piles of rubble outside our window.
The breakfast buffet was a decent size, and the hotel wasn’t too busy so the selection was fresh. The eggs, sausage and potatoes were on the colder side, though.
Lastly, check out was a breeze. Check-​in took a while (about 7 minutes) since the girl was overwhelmed, but whoever checked us out did it in about 30 seconds flat. I would return.
Note: This is a pet-​friendly hotel. I wasn’t too pleased with dog barking at 6AM. It’s fairly easy to hear anything going on outside your door.

This is a good value for the money. The rooms are nice and there is plenty of free parking. It is a short drive into downtown Truckee and the taxis are plentiful and cheap. There are also places to eat next door that are very good. The staff is friendly and helpful. The best part is the included breakfast in the morning. It consists of eggs, sausage, potatoes and waffles as well as fresh fruit, yogurt and juices and of course coffee. They also allow pets for an additional fee.
The only reason I gave it 4 stars is they need to vacuum every day. Someone had stepped on some potato chips when I first arrived and they stayed there for my entire stay.
All said I will definitely be coming back here.

This place is great!
I was in town for business and i made reservations ahead of time online which was easy.
When I arrived the hotel looked perfect for the location it is in. The person at the front desk was friendly, asking how my day was and how my drive to the hotel was. The check in process went very smooth, i just presented my confirmation sheet and after the usual customary paperwork I was headed toward my room.
I must admit when i saw the Best Western banner outside i was wondering what I was in for based on previous trips to many other places.
When i got to the room i was surprised to find a modern looking room that was clean and functional.
The bathroom was great with a large sliding glass door for the tub /​shower, the counter tops were large and the lighting was great.
In the small area between the entry way and the bathroom was a cabinet with a small refrigerator, microwave and coffee maker. If you travel as much as I do the small thing like this make a big difference.
The bed in this place was fantastic I didnt want to leave in the morning. There was also a desk and chair with an ottoman which are what you would hope to get in any hotel room.
One bonus for snowboarders and skiers is that there is a place near the front door to hang up damp jackets and snow clothing. Its nice to have an extra place for things to dry out.
The check out process was just as easy as checking in and if I’m in town for any reason i’d stay here again.