Quality Automotive and Smog

since i have shared this story with others have heard similar complaints about unnecessary repairs at this shop.

I took my vehicle in for a smog check on a busy Friday of Memorial Day Weekend 2016. Prompt, professional and cost effective service. I will recommend this facility to all of our North Tahoe friends and associates.
Bill excels in customer service. He presents himself well, is friendly and delivers on his promised completion time.

thanks for the great service and the fast turn time !!!

I’ve been going to QA for since 2005 and they consistently give great service for repairs and smog. Fair price, nice people, honest service. Easy to deal with and very accommodating with schedule. They even delivered my vehicle to my house in TD while I was away.

Lisa and her crew provided excellent and expedient service! I bought a new car in Yerington, Nevada and needed it smogged for California. I live in Bishop (over four hours away) and had read the positive web reviews. I walked down the bagel shop and by the time I returned the vehicle was finished. In and out in less than 45 minutes with my smog certificate, and on my way to the DMV. I will return next time. The process was made easy and painless.

Bought a car and brought it in to Quality to get smogged. Was very quick and easy! Service was very friendly. Would absolutely come back next time I need a vehicle smogged.

Great job! Was thinking I had to go to the dealer, but Gary knows more about Subarus than anyone I ever met, probably because he owns one. Quality got the job done early too. For a big job, like the 60K maintenance, you can just take the TART bus right by the highway to play at Squaw while the work gets done.

Had a slight mishap skiing at Northstar. The undercarriage fascia was snared by the ice. The fascia dragged along the road without any danger. Tried a few places but all closed. Drove up at 8am opening on the dot. Took me right away with smiles even thought they have NEVER seen one in the shop. They promised to try and they did. How to jack up the car??? Make long story short. They were genuinely interested in how to fix the problem and even let me witness their 1^st hand try. They cleaned out the ice, etc … wired the fibreglass fascia with wires since the grommets were toast. One my way out in less than and hour with not much damage to my credit card. Drove straight to Palo Alto Tesla who wanted me to stop by ASAP to make sure. The senior tech Mark Stevens was happy/​impressed with the fix that he allowed me to drive to Death Valley that weekend 1000miles round trip and bring back later for replacement. If you are not impressed noting will.
It is the attitude, willingness and efficiency that makes me write this review for them though a couple of months late.

Absolutely impressed with the service. They had no time for a repair on Friday afternoon when I cam. However Mark asked me to show what is wrong with my audi q7. After listening to the noises from the rear wheel and driving the car, Mark stated that it can be dangerous to drive even a block. They squeezed me into the schedule to check the wheel, quickly discovered it was a broken emergency brake and fixed it. I was charged very reasonably for the service. Everybody in the office were very nice. I would definitely recommend the shop to everybody.

Excellent service. Without going into all the details, Bill and the team took great car of me and my car. This shop will go the extra mile to make the experience as convenient as possible for the customer. The repair has performed without a problem and the price was exactly as quoted. That is good enough for 4 stars. The exceptional service earns that elusive 5^th star. I highly recommend this business. Thank you, Bill.

Very expensive and always have a bad feeling when I come in here. I wanted them to look at my brakes which are making a weird noise again (Quality re-​did my brakes/​rotors 2 months ago for close to $ 1,000, and told me I had a 3 month warranty on the work performed). They wanted me to drop the car off for a full day in order to take a look at the brakes, and gave me the run around when I asked if I could just bring it in when they had an appointment available and wait until they were done… No, had to leave it for the whole day, and if it looked like a problem with my ABS it would be 169 $ just for the ABS diagnosis. No thanks!

They were recommended to me by long-​time Truckee residents. I needed a smog inspection and their SERVICE was so FAST, FRIENDLY & PROFESSIONAL it turned this chore into a pleasure! GREAT JOB! GREAT VALUE FOR MONEY! AWESOME & VERY HELPFUL STAFF!
I wish more businesses were like this! Thanks!

A $ 100 for an oil change? Most expensive shop in Truckee Tahoe area, (Avant Werks is a rip off too) And they aren’t doing Gods work or anything. No mechanic is perfect. I guess if you need a quick over priced smog check, this is the place! They literally quoted me a price for $ 370. Took it to reno toyota, $ 208.

Professional, courteous, very quick service. Folks could not be any nicer to deal with. Will be back!

During a recent trip to the Tahoe area with my son, my wife called from our home in Bakersfield and advised I needed to get the truck smog checked ASAP so she could finish paying the tags. Not my ideal thing to do on vacation, however after a brief internet search and phone call I was at the facility within 20 minutes.
The staff was great with happy attitudes. My son and I walked across the street for a quick breakfast and returned in about 30 minutes to find the job was completed and we were on our way.
Thanks for getting us back to our vacation within an hour… start to finish!
Shawn Perryman

Phenomenal! I was on vacation, needed to get this done as quickly as possible so I could get back to my vacation. I called twice at opening hour and they answered immediately. I brought car in and they gave it back in 45mins, and that was with 3 people in line ahead of me. Great customer service!

Gary, Lisa, Mark and Jodi were wonderful as always in explaining what was being done and why… I highly recommend taking your car here for any work!

Prompt and courteous service. Professional work in a very timely manner for our smog check. Very pleased

Being new to the area, when my car’s «Check Engine» light came on, I had no idea where to take it. Luckily, my boyfriend recommended Quality to me and I am SO glad he did! Not only did they go to bat for me with the warranty company and get a part and labor covered when the company claimed it was impossible, but they also gave me updates and stayed connected with me the whole way! I would definitely go back and will recommend them to everyone!

Very impressed w/​employees. I don’t know what this owner is doing but I have not experienced a happier bunch of workers possibly EVER. We arrive ½ hr. before closing. Lisa had no problem saying «yes we can do your smog». Gary was just all around enthusiastic about his job, career, the «pass it forward» system his boss has in place for our community. He had no agenda, just wanted us to know we could vote for a charity of our choice & his boss donates a $ 1. a vote for the charity w/​the most votes.
The mechanic Lee, jumped in, took care of business & we were out of there. Nobody wants to get a smog test or has time, these guys are so efficient & friendly I look forward to my other car needing one.
Happy workers are a rarity these days. I have a mechanic I love & trust but these guys might win my long term business yet