Suddenlink Communications

Internet connection is horrific! Can’t get through to a live person for tech support. If it wasn’t cheaper that AT&T for just as slow service it would be a –1 star. Continual hassle that should not be happening in 2016

If you are trying to run a business, and phones that work are important to run your business… DO NOT GO WITH SUDDEN LINK! Issues from day #1. Their repair dept is awesome, the guys are great, but constant issues and wasted time trying to get phones working, lost business due to customers not being able to reach us… not acceptable! We have given this company a few years to get it together, and I’m sorry to report, they have not. We even have to use the area code to call someone down the street for some numbers others you don’t have to, so its a guessing game every time you call, local or not. They have a long drawn out reason why this is… «aint no one got time for that!» Their Unilocal reviews are proof!

Suddenlink has the slowest possible speed and charged highway robbery for the service. They also have hidden overage fees. Only other choice in our area is att and that is even slower but no hidden fees that I have come across. Extremely disappointed with suddenlink. Excited to cancel service when I have energy to deal with them.

Just awful. Terrible speeds, terrible customer service, terrible prices for what you actually get.

If I could give no stars I would. Horrible internet service. Never enough bandwidth. Constantly cuts out. Horrible horrible horrible

horrible connectivity. Our house is small and it still did not reach the room next to the router.

Service performance and customer service are consistently horrible. Weekend bandwidth drops to dial up speed and they then insist on charging you to come look at it. Avoid at all costs

The WORST cable, joke internet service and forget about trying to make calls phone service. This company has a monopoly, and charges outrageous prices for crappy service. Plus, their dispute with Viacom means Comedy Central, MTV and 22 other channels are not only missing, but are blocked for online viewing as well. HORRIBLE!!! Who ever thought I’d miss Comcast?

This service is HORRIBLE. We pay close to $ 200 a month to have phone internet and cable and whenever it’s a busy weekend for second homeowners our service is backed up, can’t access, etc. Every time it’s a different story but every time we WANT to use it, well, it sucks.

You dump Comedy Central for a Spanish FX? Is this the USA? Speak fricking English or use SAP on your TV! Screw you suddenlink this is the worst tv provider ever!

As everyone has already pointed out, this is by far the worst cable and Internet service you’ll experience. We moved to the area almost two years ago and trying to work from home over VPN is near impossible. Before relocating, I’d had previous service with Verizon Fios, Comcast, and AT&T. What Fios previously offered me in Washington DC is like some distant dream.
Since moving here, we’ve canceled cable entirely. It’s not even worth the hassle or the cost. The TV guide was always wrong, displaying a show as on but something entirely different was actually on. Meaning, trying to TiVo anything was pointless. We called to have a tech try and repair it several times before giving up. The number of channels included in the package in Tahoe Donner is a joke. Other basic HD packages from providers include many channels that aren’t available until you upgrade to some premium package with Suddenlink and the cost is TWICE what we used to pay for Fios!
The internet constantly was going out at our house for the last seven months. Restarting the modem would sometimes resolve the issue, but usually would force me to end work early or to continue working offline. Working in IT, there were a handful of maintenance windows when I was supposed to conduct server maintenance and was unable to do so because the service would go out. Every time I called Suddenlink, they would say they need to send someone out here (for a fee) and several days later. This is completely unacceptable.
Last night, we finally reached someone useful who checked our modem and found that we were given one for 20mbps even though we have been paying for 50 Mbps– which causes the Internet to stop working. After experiencing issues for seven months– they JUST figured this out! Absolutely ridiculous. In a metro area, Suddenlink would be out of business. If there were any other options available, we would change providers.

Absolutely, positively the worst internet service I have ever experienced. Having been an internet customer of Comcast, Time Warner, and AT&T over the past 16 years, that’s an astounding statement. Those 3 companies pretty much reign supreme in the pantheon of crappy internet service. But Suddenlink in Truckee is, in my humble opinion, the WORST internet service I have ever experienced.
We pay for 15 mbps. Over this past week we have regularly seen download speeds of 0.1 to 0.8 mbps on
. Ping speeds were regularly above 300ms. Basically nothing would work.
Slow service is par for the course especially in the evenings and during holidays. Suddenlink knows that Truckee is mostly a vacation community, but is seemingly unable to build a system capable of providing decent service when the population of the area is actually in town.
I reached out the their tech support — they were actually quite nice and pretty sympathetic but unable to do anything to actually help us. A service appointment 10 days out was all that they could offer. Seriously? 10 days for a service appointment? I could be outraged, but I knew that there was nothing wrong with my modem or the wiring in our house. So I made a critical comment on Twitter in hopes that the higher ups would note my dissatisfaction. They did reach out and I learned the following:
1) The system they have in place is inadequate to deal with the peak data needs of their customers.
2) They’ve ordered new hardware that will allegedly help fix this.
3) They have no control over when this new hardware will be here and couldn’t say when it would be delivered then installed.
4) An internal fix (that should help most issues — allegedly) is in the works, but won’t be available until the end of February. Seriously.
This email exchange took place on 12÷31÷14. They won’t have any fix in place for 2 months! I am actually going to be forced to call AT&T and get a quote for DSL service at my house.
Lest you think I’m making this up, I’ve included my email exchange below. This is the entire chain. The names are redacted, but the emails are otherwise unaltered.
«Hi name —
Thanks for letting me email you — it can be difficult to communicate information with the limited amount of characters that Twitter allows.
After speaking with members of our senior Management team in the Truckee area, they’ve confirmed that they’re currently aware of the slow speeds some customers may be experiencing, and, at this time, we’re currently awaiting new equipment to arrive to resolve this. Once this equipment has been received and put in place, all area issues should be resolved.
At this time, all signals to your modem are reading great, and there is nothing at your home that I’m currently detecting as an issue with; however, I do see a service call is scheduled for ¹⁄₁₇ for a technician to confirm. I apologize for any frustration, and we we appreciate your patience as we work to correct this. Please let me know if there’s anything I can do to help in the meantime.
Thanks,
–name
Suddenlink Communications»
«Thanks for the information and quick reply. As background, we’ve experienced consistently slow internet speeds for months. It’s generally useable (never speedy) except when trying to stream any type of video — especially when there are more people up here. Since we live in a vacation home area the peak traffic tends to fluctuate based on seasonality. It appears (after years of observation) that the system you all employ here is incapable of handling that type of traffic. That is disappointing as it signals to me an intentional underinvestment in infrastructure.
I hope the hardware that you’re receiving will help resolve this issue in an ongoing way. Is there an estimate for when the new hardware will be in place?
I appreciate that I received a credit for Internet service until my appointment date, but would happily pay more for a quality service that I can rely on.
It’s frustrating to not be able to rely on dependable service.
Regards,
name»
«Hi name —
You’re observations are correct — this issue seems to happen more during peak travel times to the area. The new equipment should help relieve any bandwidth issues during heavy data use times. Unfortunately, the equipment arrival time is outside of our control as we’re awaiting it from the manufacturer; however, we’re also planning to make in-​house changes/​upgrades towards the end of February — this should help relieve most of the problem.
Thanks!
–Name
Suddenlink Communications

Could I give no stars? The worst ever! The internet is dropping all the time. The TV service doesn’t have full list of shows compare to comcast or direct tv. Looking for other options. It’s for $ 240 a month! Ridiculous!

I can’t rate the TV service, but the internet service is abysmal at best — I wish I could give them a 0 star. The speeds fluctuate all over the map during the day. We pay for 15 Mbps service, but that is only available between the hours of 3 to 6 AM. The service is pretty much unusable after 6 PM — we normally get less than 1 Mbps during those hours at best. A lot of times we have no connection at all between those hours and have to keep resetting the cable modem.
Don’t even try and use the service during the holiday periods when Truckee is packed with tourists. During those times the service is completely unusable pretty much all day.
Their technical support will feed you some line about the weather causing issues with internet speed — complete BS.
Heed all the reviews and stay away from this company if you can.

The jingle goes, «Suddenlink, you’re connected…», but I sing it differently; «Suddenlink, it’s defective, Suddenlink, disconnected.»
The installers and technicians are excellent. The system SUCKS, and the office people apparently came from CENSORED.

OK, down a LOT of the time.
Now they have dumped Comedy Central and changed to Spanish FX.
Time to try Dish???

The ladies in the office were nice & polite. Superb customer service. When tech came out to install our tivo & tivo mini he was fast, neat and explained everything. We had tried another service before & customer service is huge for us. Thank you!

Consistently horrible service at 8:30pm onward and a complete cut out around 11:30pm.
I can not upload a video file for my business to the cloud or vimeo while simultaniously being able to use the internet throughout any computer in the house. This is not my hardware, as Suddenlink so constantly asks. This is at any time, not just in the evening.
The ladies in the local store are super nice; the tech support hotline is useless, and the tech comes out while everyone is out to lunch and of course the signal strength is premium. You have a monopoly in the area and you over charge us for service that you cannot promise.
You need to run more cable down the hill. Or Fiber, Please do something. I like where I live, but I hate my internet service. Please fix this.

Only had the service for 9 days, but so far it’s great. My installation date was about a week after my order (placed at the local office). The tech. called and told me exactly when he would arrive. He did a neat and tidy job, and worked with me to put the components exactly where I wanted them.
Everything works as advertised. Internet speed is usually between 12 and 15 mbps (download). TV picture quality is fine, and the supplied TiVo DVR does exactly what a DVR should do. The supplied phone modem has a built in battery back up that is supposed to run for 6 hours should the power fail. I provided my own cable modem (Motorola SB6141) and router (TP-​Link WR-​841N running dd-​wrt software).
$ 50 for installation ($ 40 plus $ 10 for a second outlet) and a total monthly cost of $ 122.70. Way better than the antiquated DSL/​Dish Network at $ 145.

Residential Internet service in Truckee, CA is fast about 20 hours a day, but not after 7 PM every evening. At that time, it drops to around 2 megabits and makes streaming movies difficult. During the day, it is at least 15 megabits, and sometimes faster. They have oversold their bandwidth and congestion is the result. Complaints to Suddenlink are pointed back to me and my wireless LAN, but why can I get 15 during the day if I have a LAN issue?
The other option is AT&T DSL (True U-​verse is not available here) at a steady (just under) 3 megabits.
Do I revert back to AT&T and deal with an always slow Internet that’s just 1 megabit faster at night, or do I stay with the inconsistent current provider? Do you want to drink poison or just be shot? Decisions.
Their phone service has been perfect for years, but their Internet is just bad.