Tahoe Sierra Eye & Optical

Went in for an eye exam today. Fast, efficient, friendly staff had my eyes examined in 15 minutes! Dr Camp a joy to work with! The best part is I found new eye glass frames— and Katie prepared them in house while I waited! I also found awesome Katie Spade sunglasses – a must have! Everything I wanted and needed was met in 1 appointment! 5 stars to TSE&O!

Tracy stayed late and helped me pick out super cute glasses and was super patient with me, and made me feel good about needing to wear glasses! I was impressed with the customer service provided by everyone in the office even though they had had a busy day and we were their last patients.

Great service and very helpful. Lots of stylish frames and unique brands. I like to go here for my entire family’s eye glass needs.

The staff & Dr Camp are very friendly and helpful. We’ve never been kept waiting for very long for our appointments. I would definitely recommend this practice to all my friends.

I sat on my expensive prescription glasses, and needless to say, they were more than bent out of shape. I called this wonderful establishment, and was met with the utmost courtesy. I explained my dilemma, and was advised I could come in anytime. Tracy not only adjusted my prescription glasses, but also my sunglasses; she suggested I have sunglasses adjusted. She was more than fantastic. I asked charge, and was told nothing. I could not believe it. Thank you so much Tracy and the beautiful and courteous ladies at reception desk. You are all fantastic, and I wish I could award 10 stars.

So after reading the positive reviews, I decided to try them out! Well, I got there early to fill out the new customer paperwork, did the preliminary test with the assistant, and was then placed in the exam room.
I was in there for over 30 minutes! The doctor came in about 20 min and said he was going to be another 3 min… well after 30 min of waiting, I left.
My time is as valuable as yours!

I had a weird occurrence with my eyes recently. My eyelids would just swell up! It looked as if a bunch of bees came in the middle if the night and only stung me around my eyes! The swelling would last a few days then go away and then come back… So, at first I wasnt sure if I should go to an eye doc or my PCP because I didn’t know if it was a new allergy I had acquired, just lack of sleep, a new medical diagnosis, or something worse. I chose to see Dr. Camp based on a friends referral and I’m so glad I did! He was extremely nice, smart, and had a good sense of humor too! Turns out it was just an infection that was causing my oil ducts to clog up. Ewe but he gave me helpful tips and a prescription.
I don’t wear contacts or eyeglasses right now but, down the road when my eyes start to fail me, I’ll definitely see him again!

OMDOG … These people are FANTASTIC !! Professional, friendly, knowledgeable. Dr. Camp is the kind of Doctor we all want… He knows what he’s doing, and he takes his time to answer ALL your questions.
I had to have a wart removed from my eyelid… yuck… and Dr. Camp explained everything as he was doing it and even did the procedure without disturbing my false eyelashes !!
The staff are great, friendly and timely. Even though there were people in the waiting area I was seen at my scheduled time.
They have a wonderful selection of eyeware from traditional to fun.
Honestly, I wasn’t looking forward to the appointment today but was very satisfied with the results.
Highly recommend …

My wait was 45 minutes and I understand having new staff but you must do something to get them up to speed.
Tested with my contacts in — had to start over
Left multiple messages to order contacts and I did finally receive a return call the person was not very knowledgeable
Sorry — my previous optometrist was excellent and the staff was extremely professional so I am back to driving to Reno to see Dr. Cochrane. Our eyes need to have the best care!

I always knew that Dr Camp was an outstanding opthamologist (very smart, very current on new procedures, invests in state-​of-​the-​art equipment… and a killer sense of humor, to boot) but now he has expanded his practice to include the aesthetic side of laser technology. All of his staff have tried the procedures so a prospective patient can see live results and ask questions. He also carries three high end beauty product lines. I have been using Jan Marini for a month and am thrilled with the results already. Dr Camp takes care of both me and my husband and we wouldn’t go to anyone else!

The optician (Tracy Guess) is the absolute best. I cannot say enough good things about her. She is an absolute doll.
During a family camping trip, my son had broken the wire that holds his glasses together (we were camping at Donner). To make matters worse, it was Sunday evening after 6pm and every place in town was closed. As I frantically drove around town, I happened to stumble upon Tracy in the parking lot; pure serendipity. She was nice enough to take me into their office even though they were closed. She spent 15 minutes fixing my son’s glasses so that he could enjoy the rest of our camping trip (thank you Tracy!). She replaced and tightened both wires even though only one had broken.
Tracy was fast, friendly, and I thank her for saving our camping trip! She went above and beyond anything I expected.
The office itself is nice and clean with seating areas and several fitting stations. While I did not purchase glasses here, it appears that they have a fairly large selection; this is important in an semi-​isolated town like Truckee where you are 30 minutes away from any «big name» type stores. But that is also what give this place a great hometown feel. It was quaint and quiet to say the least.
Again, I did not purchase glasses here but I can’t speak enough about how great the service and help was. Tracy and Anna were both nice and comforting. GREAT STAFF!!!

Recently moved to Truckee full time so have been trying to find local doctors. Found Dr. Camp on Unilocal actually and then asked a friend who said she used him and was happy with him.
I did see the bad reviews here but those were directed to his office staff so decided to try him.
I had a perfectly positive experience. Dr Camp was efficient and professional. And friendly (some doctors just don’t have good «bed side manner»). The office staff was friendly and I had zero issues with them.
I had to order glasses and when I went to pick them up, I asked if they could fix my sunglasses and they did it no charge and quickly.
I will absolutely continue going for my annual exams and recommend them.

If I could give no stars I would. I have not had a smooth experience one time I have been here. First off during my first visit I took my exam, and when talking about ordering contacts at the last minute Dr. Camp says «No just order –8.5 for both eyes. Give her a trial.» and walked away. I was very confused as I have had glasses or contacts for most of my life so I feel I am pretty used to the drill. They gave me a trial and told me to try them and call in a couple days to confirm. The contacts were so different one was way to high and the other to low. Bottom line I needed my proper prescription. I called the next day to let them know that it was so very wrong and they had already ordered a year supply of the contacts for me! It took almost 3 months to sort everything out and actually get my contacts which them took me into this years coverage and I lost last years completely. Once all of that was finally settled and I got my correct prescription, a few months later I received a large bill for my contacts that were covered by my insurance. I called to correct it and was told it was a mistake and if I received another to let them know because I am covered and should not be getting them. Today I received another bill. I called and spoke with the person that is in charge of billing and she was extremely rude. She said that she would not have made a mistake and I would have to talk to someone else. I told her I would and that I had so many problems with them that my next appointment needed to be cancelled as I will not be going back again. To this she replied «Okay I will take you off the books,» and hung up. If you want to be treated very poorly and unprofessionally feel free to go.

I was recently in Truckee for a few days, and had the lense fall out of my glasses. I was able to pick up the lense and tentatively screw it back into place, but it was not secure.
I called Tahoe Sierra to see if they could help: the person I spoke to on the phone was very sympathetic, assured me they could fix it when I stopped by, and proactively told me the time she was out for lunch so I didn’t waste a stop. When I came by, she helped me immediately, no charge. I thought the office was very welcoming with a good selection of frames, and was overall impressed with their operation.