Village Demo

This is not really a demo center. It’s a glorified rental shop. Make sure you double check what you are renting. I tried three pairs of skis. The first pair went out completely detuned with no wax. I had to go back to have it replaced. Their mid mountain shop has a very small selection of past year skis, so if you want the more recent models, you have to go down to the village.

Mid-​Mtn shop did a great job waxing our boards and took care of my buddy getting a great set of demo skiis.

On the mountain and the binding on my snowboard lost it– a screw popped out. I figured I would have to go to the bottom of the mountain but village demo was right at mid-​mountain. Very cool person in there fixed me up in 5 minutes and was really helpful.
Also saw a lot of nice gear in there to try out on the mountain, super perk to have the opportunity to try out a bunch of boards on the mountain.

5 stars * This is a shoutout for Rhys at the Demo Shop. It was super packed this past weekend and all I needed was a quick snowboard binding replacement and he helped me in less than 10 minutes. I had an unlucky morning losing my sunglasses, jamming my binding snowboard binding, and Rhys came to the rescue with his efficiency, patience, and compassion. Thanks Rhys for your help!
3 stars * I’m not sure if it was too crowded and/​or understaffed that day, but it was such a maze in the demo shop and unorganized. i.e. the tune up vs demo service was not clearly delineated causing confusion and frustration for all the customers.

Came in for what I thought was a simple repair (back binding fell off). The ski ended up needing to get a remount which would take 2+ hours on Saturday morning after driving 3 hrs up for the day. Not only was I given a discount on the remount but was also set up with some demo skis all day for free! Jacob from Winnemucca, NV was more than understanding with my situation and treated me very well. He turned what could’ve been a trip ruined into a great experience all around. I’ll be hittin this place up again for sure. Thanks a lot!

The best shop– they hooked me up with everything I needed quickly and for a reasonable price. Go here!!!

The crew here are amazing and set me up with the by fast the best pair of skis I’ve ever demo’d. Nevada is a sweetheart and was really helpful setting me up with my gear.

Jordan and his team at Village Demo provide truly great service and really know their very ample inventory. They are trying to get it right for the customer, not just maximize revenue in their extremely convenient location, as so many shops with this sort of real estate tend to do. No matter how long the line, they get you in and out and hook you up with equipment that really works for you, whatever your skill level. (In my case, I was choosing among some excellent skis built for aggressive skiers and they were great at identifying the key differences among them, and what to look for as I skied.) They are patient with questions and generous with both time and equipment. Jordan and Riker in particular go the extra mile to earn your satisfaction. I can’t say enough good things about the place.

Village demo is great. We had purchased skis for my son before coming up to Northstar. We got ready to go down the first run of the day and the boots didn’t fit in the bindings. After thinking we would have to rent skis, Jordan R. at village demo was able to make the adjustment needed for the boots to fit, free of charge! What started out as a very frustrating morning took a turn for the best thanks to the great staff at Village Demo. Much appreciated!

Village Demo at Northstar ski resort does it all. Whether you want to rent top of the line equipment or need an overnight Snowell tune up this is your one stop shop. They’re located in the village just steps from the Big Springs Gondola. No need to rent your gear in town and then drag it all to the hill from the parking lot. They have a huge selection of top of the line skis and boards and will fit you up on the spot. If you want to try more than one ski or board for the day just go back to the shop and they will swap you out. If you need a tune up or an iron wax drop off your gear at the end of the day and it will be ready for you the next morning. Let the guys at Village Demo take care of you. You will be glad you did.

Lost a part of my binding on the mountain. Demo center had the spare part on hand and installed it in under 2 minutes free of charge. Awesome service. Nice guys. Definitely going back for service in the future.

We were at Northstar a few weeks ago and I’ve been meaning to get on Unilocal and post this review ever since. We went to the mid-​mountain demo shop since my snowboard bindings weren’t cooperating that day and were helped by Ty and Riker. I can’t say enough good things about them both! They are incredibly nice and extremely knowledgeable about all things snowboard-​related. I’m newer to snowboarding than my boyfriend is, and I had fallen in love with and therefore adopted his favorite snowboard. Ty and Riker fixed my bindings, then proceeded to educate me on what might be the best type of snowboard for me (so that I can get my own and give my boyfriend’s back to him). They were so full of new information and took the time to really explain the various features I might want in a board. Next time we’re at Northstar, we will definitely be going back to Village Demo at mid-​mountain so I can try one of their boards. Thanks for all that you do, Ty and Riker!

Super convenient, fast, and cheap for a wax at the mid-​mountain demo shop. Ty J and Dory B doing a great job.

I got my board tuned up with these guys Saturday and they did an awesome job. ¹⁰⁄₁₀ and will definitely use again!

I had an amazing experience at this shop! Let me start by saying this was my very first day skiing in my life. I had an awful morning on borrowed skiis so I decided to go down and get new skiis. I showed up to the store feeling pretty defeated. I was helped almost immediately by Jacob who was very supportive and sweet. He was very helpful and made me feel ready to get back out there. Then Carolyn came over to check in and she was also wonderful! She helped me find better fitting boots and convinced Jacob to give me very short skiis so that I wouldn’t constantly fall on my a$$. I had fun with both of them and it really lifted my spirits. After I checked out, I had a miniature panic attack because I realized that I lost my ski poles that were also borrowed. Brett jumped in to help me look and I quickly found them laying in the corner.
With this new found confidence, I ended up making my way to the very top of the mountain! When I got back to drop off my skiis, I was greeted with excited high fives by Jacob and Carolyn. I now look forward to my next trip and will not hesitate to rent from this awesome store.
Thank you again! You three made my day :)

Village demo ski rental service was superb. I would like to say that Brandon Waltz went above and beyond and was extremely efficient in his work. Will be returning to Northstar!

This team — Jordan in particular — saved my day! With my family already on the mountain waiting for me, I still needed to get some gear (particularly boots for reasons I won’t get into). Jordan was particularly understanding of what I was trying to achieve and got me quickly into a great set of skis that he recommended and boots. The skis were amazing, but the speed and service was even better. We’ve been coming to Northstar for years and I had never set foot in this shop… they’re going to become my go-​to shop for demos and tunes.

The entire crew at the demo center was incredibly considerate and professional. Renting skis and boots as expert skiers can be a harrowing experience as oftentimes, it’s your word against the employee sizing you up whether he/​she believes you to be the skier you are. Zach A. and Brian took such good care of us. They also took care of our little kids (5 and 6yrs of age), and the twenty year olds we had in our party. Brian (the supervisor) was a lifesaver: he double-​checked all the binding settings. Thank goodness since he caught a few mistakes. There were cookies to go around afterwards.
Since my rental was only for a day b/​c I needed to rest a day in between, I brought back my gear and told Nevada that I had loved the gear Zach A. had set me up in and that I hoped I could still get the same set-​up 2 days later. Nevada told me, «hey, no problem! I’ll just reserve them for you for the entire week.» Wow. That is what you call going the extra mile.
I’d like to mention that as a former ski instructor, I’ve witnessed my share of bad attitudes on the part of both clients and ski rental employees. While we were waiting for our turn, I saw several customers with terrible attitudes come in, and the employees at the Northstar Sports Village Demo center all responded with kindness and understanding. That’s service.