Performance Bicycle

Terrible service. Went in for some forks, they didn’t have what we wanted. Went back to get some bearings after getting forks somewhere else and the guys that works on the bikes was a total smart ass. Did not even attempt to get up off his seat and help. Terrible place. I wondered why they didn’t have anyone in there at all. But now I know.

James in the service department was amazing. Positive can do attitude. He listened to my challenges I was having with my bike & addressed each one until I left completely satisfied. The initial bike purchase 6 months ago was awesome too… same thing… they listened & put me in the perfect bike. Thanks guys!

Although I didn’t buy my new road bike here last week (only because another brand «fit» me better)’ we had an amazing experience here over the past week. My wife and her mom were swapping bikes… wife sent her hybrid to mom in Vegas, mom sent her new road bike here. We dropped the hybrid off, James took care of us, broke down and packed bike, received and put together incoming bike. Then brought my wife in and set it up to her size. I’m not going to go into pricing because all situations are different, but suffice it it say that they were extremely competitive, and James’ service made it well worth every penny! Wife even bought shoes, clips & pedals. Again, we will continue to bring our bikes in to James for service!

The sales person at this store was one of the worst I’ve ever encountered.
Prior to visiting the store, I went to their website and found 3 bicycles I was interested in buying. The web site indicated all 3 were in stock. I went to the store ready to buy — I needed a new bike.
None of the bikes were in stock. The salesman made no attempt to show me a comparable bike, or call another store to find something in stock, or even put me on a bike to see what size I really needed. I thought I needed a small frame and there were none in stock (or none within eyesight of the sales person). Their web site talks about their «right fit» bikes where they mix tire sizes and frame sizes to get a better fit. But there was not attempt to fit anything.
After leaving that store and going to Bike Gallery I test rode both a medium and small Trek bike and found the medium fit just fine. Performance probably had a medium frame bike in stock I would have bought on the spot if they had made a minimal effort to show me one.

The reason for this poor rating is because of the crappy MTB tubes they sell.
In the past 3 years I have purchased over 20 tubes (while patching in
between new tubes) from them because of flats.
The Performance Bike House Brand Tube is called in my case «FORTE PRESTA TUBE» (29×2.1−2.4). The first time I asked an employee at the Tualatin, OR location if they had any other brand tubes he gave me a strange answer. He said all tubes were made by the same company and not to worry. That is not true and they should offer more options. I had to patch so many of these tires I am sick of them. I will not be buying any more of these. I made purchases at stores in Oregon and California.
The service from most employees has been great. They offer reasonable prices on installs, repairs and tune ups. I also heard they are starting to do in-​store clinics which sounds great.

I had a bike to return under Performance’s satisfaction guarantee. I fully expected a hassle and argument about it, but was very pleasantly surprised. The clerk offered to work to get me happy with the bike, but when I still wanted to return it he was courteous and professional in processing the return. I don’t normally like to complain or return things, and this is the first return with Performance after many years ad a customer. However, I am happy to be taken care of when I needed it. I am also very happy that Performance stood by their stated guarantee and kept their word. That’s not always the case with businesses these days, and I will be happy to support this business in the future. Thanks! A+!

I purchased my first road bike a few weeks ago from a man who was extremely knowledgeable. He let me ride many bikes before I found one that fit my body perfectly. It was then tuned up and ready to ride. When I went back to get all my accessories someone else helped me get all the essentials. I felt like he really gave his true opinion about the products he was selling. I also got a great deal with my points and membership. There prices are great compared to other stores and online. I will continue to come to this shop for all my bike needs.

Let me preface this review that this location is not typical of this company. I have done a lot of business with this company and have had great service at the EUGENE LOCATION.
I have been to this location twice and both times the salesmen made comments about me being too FAT. The first time the salesman literally looked me up and down and told me maybe this wasn’t the right place. The next time I was there the salesman told me that «due to your weight you should look at this bike.» This is the worse type of salesmanship I have ever seen and to see it twice concerns me. He could have easily just taken me to the sturdier bikes without a word. He did not need to be so rude.
UPDATE: The manager of this store contacted me to promise me that he would do further training of his staff. He was very sincere and I very much appreciated his response and apology. I am bumping up this location’s rating.

I’ve pretty much given up working on my bike myself as I usually make the problem worse. The Spin Doctor guys take care of the issue quickly and don’t make fun of my ineptness. Store staff is friendly and helpful. Good store for people like me who love to road bike and just want the bike to work.

I’ve found the staff to be very helpful, and so far I’ve bought lots of goodies for my road bike and family bikes: pedals, clips, shoes, leg warmers, tires, tubes, patch kits, lights, pump, CO2 cartridges, jersey, wind breaker, fenders and seat.

This is one of the smaller of their stores… but it’s organized with a nice sampling of the product lines.