Tualatin Tire Factory Automotive Repair Center

This was the way service is supposed to be… I met with Rick and he spent more time with me than he should have. I have this computer controlled suspension system. $ 1500 bucks from the dealer. Because my car is 9 years old and has 115k miles on it I hesitated. But Tualatin Tire factory rather put in a conversion system that changes it to standard shocks. Maybe not optimal for a newer car, but for a car I will keep for a couple more years it was perfect. And it was ¹⁄₃^rd the cost. They ran into some problems with a diode that would keep the computer from telling me about the suspension. Took them longer and cost them more than they thought. But they honored their initial quote. Honestly, I have been a Les Schwabb guy since forever. The guys at Tualatin Tire Factory made me realize how service can be above and beyond. And before I forget, Steve at the front desk is a stand up guy too. VERY PLEASED!

Back to Tualatin Tire Factory 2 more times this week: I picked up a screw in a rear tire which they repaired ‘no charge.’ Thank you! And, I needed two new tires for the front which they put on while I waited. I read the paper and brought my laptop to use their Wifi. Very convenient.

I brought my car in for a tire rotation within ten minutes of them closing. There were others there and the gentleman told me it could be up to an hour before my car was ready, but maybe sooner. He said he’d give me a call when it was done. I said that was okay and that I’d just be across the street at Applebee’s. Approximately 40 minutes later, I’m sitting at the bar in Applebee’s and the gentleman from Tire Factory walks up to me, hands me my keys and tells me my car’s in the Applebee’s parking lot. Talk about service! Not only did I keep these guys past closing, but they delivered my car! These guys got me a great deal on my tires and continue to make me a happy customer.

Just left Rick’s Tualatin location. Terrible customer service. Purchased and installed 4 tires $ 652.00. Americas Tires had the very same product installed for $ 522.00. Randy would not price match with an adjustment. I guess he is more concerned about his margins and not on customers. Why would anyone want to buy tires at this location.
He told me” you should try being on this side of the desk”. Rick, you choose to be in the tire business. Part of being in business is having happy, satisfied customers.

I heard about Tualatin Tire Factory at a chamber of commerce networking event, so I checked out their store and ended up getting four new tires for my Acura. I’m very pleased with these Nokian eNTYRE brand of tires, they are quiet on the freeway, and grip well in the Oregon rain. Rick was able to explain the pros and cons of all the tires, so I appreciated being educated before choosing.

Great tire shop. Rick met me specially on a Saturday morning to install a set of tires. Then he did my alignment because he didn’t want the tires to wear badly. That’s what I call great customer service. Truly 5 star service.

Stopped in here to get a flat fixed in the middle of the day. Mr. Rick Pendleton (owner) personally handled it at the desk and I was out in 30 mins with a solid tire repair at an incredibly fair price. The technician was professional and went out of his way to make sure I had everything I needed. Got a long-​term customer here. If Unilocal offered more stars, I would have selected it. There aren’t too many places like this left around. Need tires or service? Go here and don’t waste your time at other shops. Thanks again!

This place is no nonsense. You know how you go to those other tire shops and you feel like you are buying a car where they are negotiating worthless «insurance» add ons? Well, this place does not do that. You buy tires here and that is included. Also, I was just there to switch tires out that I already owned. Great deal for $ 60. To boot, the manager drove me down the street so I could get some breakfast while the work was being done! He even let me borrow an umbrella. It is nice to actually feel valued even though I am not dropping hundreds on new tires. I will definitely be back when I need new tires.
Thanks guys!

I knew I needed new tires and it was confirmed when I got my oil changed at Advanced Automotive-​highly recommend them as well-​I trust their opinion, went to Tire Factory they beat everyone else’s prices by a mile! Not only that but the price includes the tires, installation, and warranty-​they stand behind and guarantee their work. This dreaded task was made pain free and I will be going back soon to get my alignment checked (for free)! Go here over Les Schwab-​they were 80.00 higher BTW with NO warranty…

I called three tire shops in the area, all of them turned me down. They all told me that the did not have time to fix my flat.
I called Tire Factory in Tualatin and immediately I received «Yes of course we can fix that! Bring it on in!»
I was in and out in less than 30min. Great service. The man at the counter (I have a horrible memory and cannot remember his name) was very nice. Thank you very much. I will be bringing my car back here for tires when it needs them.

The guy at the counter is very nice, had to go in to my husbands’ car checked, did not take very long. Very informative, will defiantly go back when needed.

Service was a bit on the slow side when went in for a tire rotation. Work was up to standard.

If anyone needs ANY work done on their car– Jason at Tualatin Tire Factory is the best! I’ve purchased 2 new tires, 2 oil changes, tire rotation and alignment. More recently I had my Civic towed into their parking lot around 4:30pm on a Thursday– It just stopped on the freeway. After testing, Jason emailed me daily w/​updates and put together a plan of action for getting it back on the road. I was driving by Tuesday at 8:30am. The prices for parts are a tad expensive but Jason more than made up for it by informing me of coupons on the website and throwing in a complimentary oil change. Seriously excellent customer service, daily email updates, quoted prices in writing, discount coupons on the website, ETC. Jason & Tualatin Tire Factory have my business!

These guys are outstanding. They set the bar for service and no matter your car problems, you leave with a smile. They are reasonably priced and locally owned. I come for my monthly oil changes to getting my brakes redone. And if your looking for new tires, look no farther. Better prices, Better Service and they put your family first. There work is outstanding and I recommend them.

Jason at Tualatin Tire Factory is awesome! What a relief to find an honest reliable place for tires etc! My husband came in today for what he was told by another shop to be new front brakes and maybe also the back. But Jason and crew determined nothing needed to be done yet as there was plenty left on back and front! In this economy to turn away business and not do the unnecessary work is a hallmark of a place we are going to use! Thank you again and we will see you in the future!

Love this place! This was the first tire store that asked about my driving habits before they sold me tires. I have a Ford Sport Trac and the tires we chose give me a smoother and quieter ride. Thanks to Rick and his great staff atTualatin Tire Factory.

We had a tire blow out on our RV on our way back home to California (4 kids in the RV). It was 100º outside and we had been on the road for almost 2 weeks so we were tired and cranky. After having AAA change our blown out tire, we drove over to Tualatin Tire Factory and they put on 2 new front tires in under 20 minutes! And the price was incredible. These guys were awesome. I can’t say enough good things about their service.