Bank of America

On March 31, 2016 the ATM with Teller Assist took my pay check, displayed on the screen and the representative messed something up and the check did not comeback. I needed the check deposited to cover bills and to withdraw funds that are available immediately to pay some bills. I was given the 1800 and told to call and they would correct everything.
I called the 1800 number and was asked a billion questions. After that I was told with little compassion that it may take 7 – 10 business day to research the deposit. In the meantime… the refused to provide any resoltion. They didn’t provide any solutions to help, just basically i was screwed and had to wait. It is now April 5, 2015 and I now owe my apartment complex $ 175 late fee for my rent being. and Also $ 50 late fee to my storage as both payments are now late and I have $ 0.00 to my name. I am living off of the dollar menu at McDonalds and after tonight, I will have nothing.
So due to no fault of my own, I have had to starve for 5 days now, I have been billed $ 225.00 in late fees, and am likely unable to have gas to get to work and my get fired from my job. I litterally cried to the representative and all i was told was I had to wait.
Bank of America literally has stolen my money and no treated me with any compassion. I have been a customer since 2004, I think its time I check out a smaller banking system that provides more personal service. The machines just don;t do it as well as the humans do. Well I take that back, the tellers at the Snellville, Georgia location are not very friendly, and the teller assist reps have all been pretty friendly.
I am so stressed and have no clue what to do

This bank location is horrible. It is always a long wait with only 2 tellers. The management is not responsive. Unless you’re using the ATM don’t waste your time here.

This place was packed!!! I appreciate the fact that they had employees greeting you when you walked in, however, it would have been more beneficial for them to have more than 3 people behind the counter assisting with transactions. I think I was # 12 in line and the line was moving slowly. I also did not see a security guard in site which always makes me a little uneasy.
Once at the counter, the staff was helpful. The only thing that bothered me was the customer next to me (a male) who was hitting on the girl behind the counter. I felt uncomfortable and I am sure that she did too. I wish Management was there to step in and let the customer know that this type of behavior is not ok.

Tellers here were rude. I’ve been here twice first used outside and teller was not nice. Then second trip there went inside and they were out of deposit slips in the lobby. When I asked for one at the counter I was given attitude when I said there were none out in the lobby that I tried there first. I’ve been going to banks since I was old enough and this is by far the worst bank location I’ve ever been to.

This Bank of America is the worst bank in the Northlake area. I came in because my ATM card was not working, and the teller tells me that I have to see a Personal Banker. I had to wait over an hour to see a Personal Banker only to have my ATM card pin reset. I was on lunch break from work, and needless to say, I had to get back late to work. When the banker claimed that she’d fixed the issue (after having an attitude) the card STILL didn’t work, and it had to be reset again by another banker. There were several people waiting just as long as I was, and it’s ridiculous. Terrible customer service and the floor reps were not useful at all. Instead of having someone stand around doing nothing but greeting people, why not have them WORK and help people with simple problems?