Northlake Automotive Center

As we all know, trust and communication are the two keys to a good auto shop, and this place excels in spades. The owner’s name is Michael, and he’s been the kindest and most understanding mechanic I’ve ever met. He’s also great at clearly explaining what’s going on with your vehicle and what exactly needs to be done and when.
The best example of the trust factor came recently when I was having starter issues. This was an off-​and-​on issue I’ve been having for a while, where the starter would require multiple cranks before it got going. Because he knew how big of a cost replacing the starter would be, he wanted to try everything he could so that I wouldn’t need to pay so much. He eventually tried replacing the relay instead… and it ended up working like a charm! On top of that, he did not charge me for the relay since he had some spares in the shop so I got my car back without paying a cent.
I know I can always trust Michael with any car issue I have going forward because of this example and many others I’ve had in the past. It might look like any other car shop, but Michael makes it much more!

I came in today because my check engine light came on. The owner of the company was extremely polite and diligent. He asked me all about my car and the symptoms, and his mechanics quickly worked to diagnose the problem. He even applied part of the diagnosis charge to the repair of my vehicle. During the entire visit he was communicating what was going on, how things worked, and how long he expected it to take. Everything was very easy and fast! I was in and out with new parts in no time! The mechanics were great, as well, and made conversation. I signed up for their loyalty program, as I will definitely be returning.