PetSmart

We sent in our dog to get his summer hair cut, and he came back with fleas! Never taking him there again!

Stay as far away from this place as you can. My wife spent 30 minutes with them trying to make an appointment that should have taken less than three minutes. Our dog has been in other shops to be groomed, so they had his shot records, but they couldn’t figure out how to access them. My wife left multiple voicemails and there was no response. She showed up today at the appointed time and SHE had to call other stores and hand her cell phone to the manager so they could learn how to work the system. Now, FIVE hours after dropping a dog off for a haircut we had to call to find out the status. Another 45 – 60 minutes in the store to checkout. This place is terrible.

Just moved to town from Nashville, where I would take my dog to get her nails clipped every other week at a Petsmart as a walk-​in, and they loved to see her. I figured I could get the same walk-​in service at this Petsmart, but our experience today was pretty strange. I think there were only two groomers working, but only one was out front when I came in. She stood against a wall and looked at me and waited until I asked if I needed an appointment. We only exchanged a few words, but she seemed less than willing to take my dog, although the cashiers assured me that nails are, indeed, a walk-​in service. I am giving two stars rather than one because the other groomer at least seemed relatively friendly, but still did not step in to show the kind of customer service I used to experience in Nashville.

This is by far the worst place for grooming your dog. The staff is so unfriendly, rude, and extremely unprofessional. This was on multiple occasions. I’ve been to many others in the Atlanta area, as well as others in different parts of the country. I will gladly take my business elsewhere.

I purchased the full groom for my dog. The woman acted very suspicious but I didn’t think anything of it. Shopped around in store so I could watch and she didn’t seem very friendly toward my dog but things seemed to be going ok so I went on my way. That night he was quiet but the next day he was angry with me. Turns out he got water in his ear and it turned into an infection.

Not only is the store dark and dingy, the employees seem less than interested in a pleasant shopping experience. The cashier grunted a required greeting, then later I asked for help fitting a collar on my dog. No one ever came to help, and when I told the same cashier I was leaving unsatisfied, she had no response.
I will spend my money else where, thank you.

Very friendly staff and my dog cookie was scared at first and then his favorite
Vet came and he was wagging his tail again
I WOULD RECOMEND THIS PETSMART! ;) :)

Took my dog their last minute because her other grooming appointment fell through. They squeezed her in. It took a little longer than expected because they were busy but she came out looking great. She will be going back again.

Best staff!!! Best prices!!! You won’t get a better experience shopping anywhere else.

This is a clean PetSmart that has been around for the longest in Tucker. They usually carry what I’m looking for. Most of the time I am in and out after grabbing what’s needed. I noticed they have a pet barber shop, hospital, and training classes for your dogs, which is cool. The staff are friendly and helpful. Check-​out is swift even if they only have one register open (less than 5 minute wait).

They’re always very nice and offer my vegetarian dog treats. Don’t take them though if you’re dog is a vegetarian. Yes, it’s real!

Petsmart has a better selection of dog food than the grocery store, and has plenty of toys and other suppiles you would need. It’s a pretty big store. I also go here for grooming. They always do an excellent job and my dog comes back looking handsome and smelling good. My dog hates being groomed but they always tell me he is well behaved so they must be doing a great job handling the dogs.

3 cats, 1 dog. That’s what I have living at my house. So, I’m here a lot.
The shopping center for this place is messed up… try, if you can, to ignore the giant 500 ft. radio tower in the parking lot. Proceed on the round-​about and there it is. Plenty of parking, though.
Always clean, plenty of staff on hand to assist you if you need it. I’ve had nothing but great experiences here. Everyone is very nice and they actually appear to enjoy working there. They have an area for adoption and grooming. Great selection of foods, toys, litter, etc.
I spend way too much money on cat turds…

I frequent this location a lot and have always had good experiences but today I need to give a shout out and kudos to the outstanding cashier Alexis! I had to go through the line twice… I had purchased a $ 32 bag of Nutro dog food and some joint/​hip vitamins and she offered me her last $ 2 coupon… then I went to the dog tag engraving kiosk thinking it was a onestop do all kiosk but she explained to me I had to purchase the tag at the register. My order came to $ 8.03 and instead of throwing it on my debit card like the last order I used cash relinquishing $ 9.00. She asked me if I had 3 pennies which I did not and she threw in the 3 instead of giving me 97 cents in change which would have sucked. I hate that. Service like that makes me want to shop here more and I will spread the word. As I was getting my tag engraved I observed Alexis and her hospitality for at least 10 mins and she greeted every customer including all the dogs entering and exiting. She spoke directly to the dogs in her line and gave them treats making them feel special. Because all dogs are special:)

My doxies and I love to go to Petsmart! All the people who work there know us by name!

I wanted to come back and give credit where it’s due here. Yes, sometimes they don’t have every product that I want, which got the initial low score. I’ve got a very picky eater of a dog though, and so i’ve had to open bags of dog food, glucosamine vitamins/​chews/​etc, and each time my dog turned her nose up at them, I took the product back, opened, and got a complete refund.
Staff was very helpful, gave recommendations on alternatives and even suggested buying a smaller bag of food just in case she doesn’t eat it, instead of trying to get my money. I appreciate that they care about my dog, or at least seem to.
Can’t speak on the grooming service and customer service associated with it, but the front cashiers are extremely nice and informative.

This place is good for getting dog food. I would not recommend grooming for long haired dogs. I took my shihtzu there once and they butchered his hair. They even cut his whiskers off:(

I took my two dogs here for grooming service. I felt that the service that I’d received from the groomer that helped me was quite strange. The whole entire time that I spoke to her, she seems to bit a odd. I felt that she was kind of drunk because she kept on asking me the same questions twice or even three times on the row. Oh well, I didn’t think much of it at that time because I desperately wanted to have my two dogs groom that I didn’t mind the strange behavior of hers.
After four hours, I finally get to see my babies. The groomers did an «Ok» job on both of my dogs, but I’d seen better from my regular groomer from My Paws Place in sugar loaf parkway. Both of my dogs still had matted hair after they’ve been groomed. So overall, I would not go back to this place because I don’t think that it worth it for the money at all. I paid $ 100.00 for both small dogs full service groom, but ended up having to trimmed some of the furs myself at home. If that was the case, I might as well groom them myself.