A Roof Guy

EXCELLENT roof job on my very challenging, old leaking roof ! I called several roof companies who didn’t call me back promptly or didn’t want take that job because to difficulty for the amount of money or time. Not only did the roof guy called me back promptly, he took photos, sent them to me and explained the repairs needed in detail. Very clean professional work, and warranty for few years if any problems, great job roof guy !

BUYER BEWARE! WARNING!
He was recommended to me so I hired him in 2011 to put elastomeric roof coating on one roof– he seemed nice and seemed to do an ok job so I hired him again in 2012 for a 2^nd roof.
Roof 1 was in bad shape after less than 3 years and roof 2 was leaking inside the house approximately 2.5 years later. On roof 2 he used a 5-​year product but it didn’t last even half that time!
There was a 3-​year warranty on it so he came out and told me he was only going to do the minimum to fix the roof because he decided that I wasn’t going to hire him again, even though I told him that would depend on how he handled this situation. While we were talking he was rude, unreasonable, unprofessional, became a bit aggressive and got a «tone/​attitude» with me. He even told me in a threatening tone that he was «going to educate me about the roofing business.» When people behave this way it makes me feel very uncomfortable and unsafe.
He also said the roof was so bad that it needs to be recoated and that he would do it for a «good price.» Uhmm… he’s the one that last did the roof and there’s a warranty that’s still current… Why would I pay him more to do anything else?
4 days after the repair, I looked at the roof and the repairs he’d done were cracking already!
I called him to tell him the repair work was cracking– he continued to be rude and accused me of trying to get him to recoat the entire roof (which I wasn’t) and that there’s only 4 months left on the warranty and «What do I expect?» and basically he isn’t going to do it.
As I was trying to talk to him he twisted my words saying I was saying something I wasn’t, talking over me, laughed at me during the call, and then he hung up on me, while I was trying to talk to him.
I have a warranty with him– he is refusing to do the repairs well and has been very rude.
I hired him because he’s licensed/​insured/​bonded and gave a warranty on his work but what good is that if he flat out refuses to do a good job with the warranty (since «there’s only 4 months left»).
His other reason for only doing the minimum is that it costs him money to fix things. Well, it cost me money to pay him for the original job that included a warranty that he now refuses to do a good job with the repairs.
Overall very poor response to handling this problem. He never accepted that he may have done a bad job or used poor product. Instead he blamed me and said my roof was bad. (FYI– I had someone else look at the roof and the 2^nd opinion person agreed the job was done poorly.)
Also, be aware that the guy who does the work is the owner of the company so when something goes wrong he’s the one you have to deal with. Also he can be hard to reach sometimes.
What’s important about a contractor is how they handle it when there’s a problem– and this guy had a poor response and basically bullied me instead.
My tip– stay away from this guy!