Alan’s Shoe House

I was able to find an OK pair of shoes here, although they were really expensive. But the biggest negative was the poor customer service.
The woman who helped me was very, very rude. She acted as if me being in the store trying to find shoes was extremely inconvenient for her.
All she cared about was making a sale. She even sold me (very expensive) insoles that didn’t fit correctly and ended up hurting my feet badly. She didn’t explain how they were supposed to fit– if she had, I wouldn’t have bought them since they obviously weren’t the right fit. I went to another store where the salesperson told me the insoles were not fitting correctly, which is why my feet hurt and I was so uncomfortable.
Overall, I would prefer not to shop here again but if I do ever choose to go back here I definitely won’t work with the same woman again. Rude customer service is definitely not appreciated and neither is selling a wrong item just to make a sale. Their shoes and insoles are crazy expensive and for the money they better fit correctly. And good customer service wouldn’t hurt either.

We have bought shoes from Alan’s and they have given us a fair price and exceptional service. It is the one place my wife can consistently find shoes that she likes and are comfortable.

They are always very professional and knowable when I go. The only down side is that they seem to be on the high end of price. You always know what you are going to get so sometimes I don’t mind paying a little extra.

Their exchange policy is not as stated on the website for online purchases. Paid $ 18+ to ship and return. They wanted me to pay for the exchange shipment, saying they don’t exchange. Buyer beware.

I was new to the world of foot challenges. The staff was patient and knowledgable in explaining what would best assist. It was educational and a great introduction into a whole knew subject matter for me. I left feeling much more confident and after using the products I purchased I was suddenly pain free! Hand written thank you note mailed to my house from the staff was a nice touch.

The kindness and warmth of the staff here really brightened up my day! They went out of their way to help me out. Thank you!

It’s been an age since I’ve had my feet measured at a shoe store. And service? You’re talking to the Macy’s shoe sale bargain queen. But when my mom wore a hole in her walking shoes (after 15 years!), I suggested we go to Alan’s Shoe House.
Her first saunter through left her unimpressed. Then, we were served.
Mom had her heart set on a particular brand. The sales guy — ever patient and kind — recommended she try on a pair of Ecco’s. So far, so good. But she has bunions from years of retail sales in high heels. (Ladies! I’m tellin’ ya!).
No problema. Alan’s was flexible. Wear them around the house for a couple of days to test their comfort. If they’re not a good fit, bring ‘em back. Alan’s can also stretch shoes in specific areas overnight and then ship them to you. Not necessary this time, the shoes fit perfectly
Okay, I have to add this. Although I wasn’t in the market for shoes that day, I spotted something on the way out that has made a huge difference in my daily life. The vented BackJoy seat — which looks like it should be on a farm tractor — is designed to cup your butt cheeks (once you «skootch» into the right position) — and initiate the correct alignment of your spine. I am here to say that whether you’re typing your latest Unilocal review or logging hours at the computer the 40 bucks you spend on BackJoy will save your hundreds on chiropractic massage.

Alan’s Shoe House aka New Balance Tucson is a really great store! My husband has slightly difficult feet, which cause him a lot of pain from time to time, so we can’t just buy shoes anywhere, and certainly not sight unseen off the internet. If Tucson didn’t have Alan’s, I think we would be thoroughly screwed, or would be returning shoes a lot.
I’ve never been to another shoe store with such an awesome staff who are so dedicated to making sure you get exactly what you want *and* need to be comfortable day to day. They understand feet and how your feet affect your entire body and life. They helped me understand different injuries to the knees and back, and how they’re caused or exacerbated by the ways we’re walking that are incorrect. Then, they help you find a shoe that supports your foot in a way that hopefully alleviates and aids in correcting your issue. Over the years, we’ve had many employees spend upwards of an hour at a time trying on different shoes with us. They’re patient, and they’re nice. They make a stressful, and sometimes painful, experience better.
They also carry a wide variety of shoe sizes. If you have super skinny feet, or super chunky feet, they can get shoes for you. If they don’t have what you need in stock, they’ll order them for you. You can try them on when they arrive, and buy them or not at that time. No pressure at all.
Even if you don’t have any feet (or knee or back) difficulties, you can find shoes at Alan’s. They have a lot of good, reliable brands, and a good selection for both men and women. I have no feet issues and I still buy my sneakers here. They do specialize in New Balance, after all, and I think they’re the most comfortable sneakers hands down. And they carry the higher end of the brand, too. At places like DSW or Famous Footwear, they mostly carry the cheaper end of the brand, which offer less support and less comfort, though they’re still ok shoes. At Alan’s, you get the higher end of the brand, which are just more comfortable. It took me going to Alan’s to realize this, and even though they’re more expensive, I’ll never look back. My feet are just too happy now!
Their prices are a tad higher than other shoes stores or internet shopping, but the personalized attention you get just can’t be beat. It is worth the extra few bucks, and I gladly and willingly pay it to a good locally-​owned business. TIP: They often have coupons in those coupon mailers that you get periodically. Watch for them!
Give Alan’s Shoe House /​New Balance Tucson a try!

After years of buying Crocs, I decided I needed to purchase a pair of walking/​running shoes. With previous recommendations of a friend, I started out by going to Alan’s. The Speedway location just happened to be convient that day and I checked it out. WIth my husband by my side I was asked many questions and felt like the sale staff were able to find the right shoe for me. I have since purchased additional pairs of shoes, but since that first purchase I will always have a fondess for this location. It seems there are always promotions in the paper for Alan Shoe’s or Groupon promotions. Keep a eye open for them. It’s nice to go in, knowing not only are you getting a deal, but the staff will provide a valuable service to you as a customer. My husband was really impressed with the knowledge of the staff; it just was a professional experience from start to finish and every visit since. Check them out.