APL Properties, LLC

So, I used APL property mgmt for several years. I have not been happy with their services for several years. I live out of state & you cannot count on them to do a good job. They do not do what they say they will and it’s like pulling teeth to get a return phone call if there is an issue. I recently visited my property and I have never seen it look soo bad. They charge me $ 150 professional cleaning when my most recent renters moved and there is NO WAY that a professional cleaning job was done. It wa fiflty! They do not do regular checks on the property as they said they would, they have lost the keys to my property and charged me to replace them. IN NO WAY WOULD I HIRE THESE PEOPLE TO MANAGE MY PROPERTY. DO NOT BELIEVE THEM — THEY ARE THE WORST!

When I contacted this company I was told they do not show homes after 5 pm — not convenient for someone that works 8 – 5. However I made an appointment to see a home for rent during my lunch hour. No one showed up. When I called I spoke to the person who was supposed to meet me, who said someone told her I cancelled. I had not. I still rescheduled because I really wanted this house and was told it was still available. Scheduled visit #2 — no show again. When I call the office to see if she was showing I was told I would be called back. No one called. I called the next day to speak to the person who had stood me up twice. Not there. Was told I would receive a call back. Still waiting and I was told someone got the house. Horrible customer service. I guess I should be happy I did not sign a lease.

There are so many wonderful things to say about the APL team, I am not sure where to begin! First, we are buyers working with Paul on a very complicated short sale. Due to the nature of these transactions, we needed a very experienced and competent Realtor to negotiate the sale with the sellers and the bank (many short sales do not make it to escrow). Paul and his team have been amazing — from showing us the place, to getting thorough inspections, he and his assistant Susan have been there for every meeting, assessment, and negotiation. We have spent countless hours reviewing paperwork, talking things over, and visiting the home and we have never once felt rushed or pressured
APL is a small family business that packs the punch of any big-​name realty company, but has the added bonus of personal attention and caring concern. With his experience as a builder, Paul helped us determine the quality of the house, and arranged for very reasonable yet thorough inspections that were invaluable to us, as we know exactly what we are getting, and what we need to do in order to protect the integrity of the structure.
We have visited the office several times and get a great feeling from everyone there. Paul’s wife and business partner, Alyce, heads the property management aspect of the business, and has offered her guidance as we may inherit short-​term tenants.
The deal has been transparent, and as relatively skeptical consumers, we were so pleasantly surprised to find that APL has nothing but our best interests in mind — and they have demonstrated this is many ways throughout this process. I would trust Paul and Alyce to care for my property or help me find the one of my dreams. Again, short sales are long and complicated and even though it’s a fairly modest deal, we have been treated like million-​dollar clients! We recommend APL Properties to anyone– they will work for and with you, and keep your interests at heart. Thank you, Paul and team!