Brake Max

I’m an «old guy» who has been driving for over 65-​years… but have never experienced a better auto repair shop. Made an appointment for a wheel alignment and showed-​up early. But they were waiting for me and finished the job on time at a most reasonable price. Great staff, very accommodating, etc. Would never consider using another auto repair shop.

Don’t go to this place unless you want to have all of their work redone somewhere else! I had my brakes and shocks/​struts replaced here. Since then I had to go back and have the brakes redone within 3k miles. I took it in and the manager tells me that they’re fine. I told him I didn’t agree with all of the noise they were still making. He made the unprofessional recommendation to drive fast down an empty street and hit the brakes really hard to break them in. Are you kidding me? I had to take my car into another Brakemax location and have my brakes redone… correctly. They not only replaced the pads but also had to do work on the rotors again. Makes me think it was never done the first time or at least obviously not done correctly.
I was also hearing noises from my front shocks/​struts when going over speed bumps or curbs. The same noises I was noticing before I had them replaced. I took my vehicle into another Brakemax location, avoiding this one altogether, and was told they were bad and needed to be replaced. How is that even possible? Is this shop putting on bad, or already worn or weathered parts on cars and selling them as new or something? This just reeks of poor quality work and shady practices
Luckily the parts were warrantied, but I got stuck paying for the labor to have work redone that shouldn’t have needed to be done for another 50k plus miles. I will never be back to this shop and will inform anyone I can to stay away from there.

Brought my car in for an oil change and these people got a customer for life. They actually took the time to fully look at vehicle to inspect for any other issues as well as provided me with the upmost professionalism id come to expect of anybody working on my vehicles.

Needed a bunch of car repairs, and these guys helped me prioritize them according to my pocketbook. Very friendly service staff. Prices were reasonable. I will definitely come back here for the rest of my repairs.

we got a couple price quotes to change our front brakes out and brakemax had the best price in town.
this location is clean with a nice seating area to wait while they service your vehicle.
they were able to get us in pretty late in the afternoon on a friday and get everything we needed done.
they also have a lifetime guarantee on their brakes and if they need to be replaced, you just pay for labor.

The AC in my truck was acting up. In Tucson, in June, that’s a problem.
Called up BrakeMax because my wife told me she saw they were running a special. I scheduled an appointment and they got me in within an hour.
I, like Lauren K., am not repair savvy and am very reluctant to trust shops when it comes to repairs. I almost always end up with sticker shock when the bill comes.
They did try to sell me some extra work that I may or may not have needed. I was told my AC system had no leaks but certain parts could wear out and I could avoid that by getting them replaced now… for «about» $ 130. That may or may not be true. Do you see why I have trust issues?
I asked them to just charge the AC system and ended up getting out of there for just over thirty bucks. Had the extra work issue not come up, they would have gotten more stars. All that said, I would likely use them again.

This is our go-​to Brake Max location for oil changes and simple car matters for our Jeep. I’m not really car savvy, so I’m not really comfortable at car repair shops. But the staff here has always been very professional, helpful, and thorough.
We always call to make an appointment a few days in advance. We tried to walk in last minute once or twice, and the wait turned out to be long. When we’ve called ahead, they’ve always been able to get our car in and out in the timeframe that works for us.
The staff is friendly and knowledgable. They make sure you get the work done that you’re asking for. During our last oil change, we asked them to check on a leak that we’ve been seeing. We already had a good idea of what the issue was, since it’s happened before. The Brake Max guys correctly diagnosed it, someone called us with the info and gave us a price quote, and gave us his opinion about it. Surprisingly, he said to just wait on it because it’s not a bad leak or a big deal. If you’re anything like me, you assume walking in to any car repair shop, they’re looking for any chance to gouge you or oversell you on work that isn’t necessary. But Brake Max was completely honest, and we definitely appreciate that! It’s a breath of fresh air, and makes me much more comfortable going here. And their quoted price was less than half of the price that the Jeep dealership wants to do the job.
Speaking of prices, I think they’re all very fair and competitive at Brake Max. They have promotions sometimes, too, which make the pricing even better. The manager actually gave us a discount last time because they had a promo running. We didn’t know about it, so he could have skipped it. But instead, he applied it to our bill. Again, that’s really honest and fair.
The store is clean, and the waiting room looks decent and comfortable. I’ve never waited in it, though. But they do have a TV and Wi-​Fi available. They also have a shuttle that will bring you home in case you don’t want to wait. Overall, this is a great Brake Max location where you can trust your car is being taken care of properly.

I’ve been getting my oil changes & other things done here for a number of years. It was nice to get a rebate back. The rebate comes back as a coupon that has to used by a certain date. That to me isn’t a rebate. It was not good to do this.

Establishment was clean and was a comfortable place to wait. Most of the staff was older and seemed very interested in helping me find and fix the actual problems with my car. I didn’t feel pushed to purchase gimmicky issues like fluid flushes. Brake information was detailed and correct. Knowledge of car service among staff seemed extensive with staff members having 10 years + of experience and prices seemed fair. Overall good experience.

I scheduled an appointment at this Brake Max because I had another appointment near here.
They were friendly and helpful. They have Wi-​Fi. And they didn’t try and get me to get a bunch of other stuff done this time around. It is possible that I didn’t need anything else done. Huh. Anyway. Good work, decent price.
They would have gotten five stars, however they wouldn’t let the shuttle take me to my appointment (not usually used for small ticket items?). It was fine in the end, I needed to walk and had been prepared to just in case, but it kind of sucks for those who are not prepared to wait, and don’t want to walk.