BRAKEmax

Why must a repair be accompanied by upselling? I don’t want your Glass Service.

Been a customer for over 15 years. On the rare occasion they have performed any service I was disappointed. I use the lifetime oil service and that has proved good. Just need lots of time because they are not fast. Bob is excellent at the counter. The last service they performed, the front brakes, the pads failed (actually cracked) prematurely. Brought the failed pads in and of course their was no warranty. My recommendation is do your own work. Few things require a mechanic.

I have been going to this Brake Max for over 10 years and have been 100% satisfied with the work they do, the customer service, and the price. I have confidence that I’m not getting ripped off — that’s the best part! Don’t forget the coupons for an even better deal on oil changes, routine maintenance, and those complicated repairs. The only thing they haven’t replaced for me is tires!

Hard to find trustworthy mechanics

I was a fan of this place, they had my trust till the mechanic told me it would cost me $ 120 to fix my a/​c. I was gonna pay it, but I decided to wait cause my uncle who is a mechanic was coming from out of town, so I figured he could take a look at it. Turns out all it need was a charge R-​134 refrigerant!!!

I have never been disappointed with the quality of the service and the honesty I have received at this BrakeMax. We have been bringing our cars here for service for nearly 5 years. They have always been courteous, looked for discounts for us, and even told us when we didn’t need need something done or replaced. I would have given them a solid 5 rating, but their waiting area is REALLY uncomfortable. It has a cute padded booth/​bench, but after about 5 minutes of sitting there, you are in pain. Put in a few easy chairs, and include free wi-​fi, and a bottle of water, and this place would be wonderful.

I’ve gone to this BRAKEmax location for routine maintenance, as well as preparation for long trips. In all instances (and I mark this up partially to the Jeep Liberty), with regular oil changes and fluid checks, with periodic tire rotation, my ’03 Liberty remains a sturdy, effective means of travel and utility.

The saga continues. I emailed the customer service of Brake Max and let her know that that the car was still overheating due to the crack in the radiator that they caused from the faulty water pump, the cricket noise was still there everytime I started the car and increased everytime I hit the gas and to my horror, the grinding noise was still there when the a/​c and fan were turned on, and it totally lacks power while running it, moreso than normal, so I hadn’t used it from May when it started getting hot outside, when I needed it. I had to keep dumping antifreeze into the radiator and was full of anxiety over all of this. I asked that the noise be eliminated and the radiator replaced at no charge. She stated she «respectfully disagreed» with my idea that the radiator was cracked from the faulty waterpump but that she would replace it at no additional charge, and the belts and an a/​c leak was fixed. Bittersweet at best. I brought the car in and dropped it off on a Monday afternoon for the 4^th time! I got the car on Thursday afternoon. The next day, the cricket noise was back and slight grinding of the a/​c unit again even though the car didn’t overheat (should I be greatful it works the way it should’ve a year ago?). Incompetant all around. I wrote the cs again and let her know that the manager on Silverbell was nice, but nice doesn’t fix my car and I’ve been inconvenienced too much, so I it is time to fix all of this now or it’s off to the owner or court. She said she’d have her «Master mechanic» take care of it at the Cortaro location, but it was my choice through the BBB which location and I picked the one near where I live. I’m dropping this car off for the final shot on Friday the 19^th. I will Unilocal all about it after that. Regardless of the car’s age, make, model and condition… Any good mechanic can fix just about any problem. This is a 1993 Plymouth Sundance w/183,000+miles. NO EXCUSES. I’ve tried to keep this car running instead of buying another car for my own reasons and it is an economical way to get around. These repairs aren’t even serious issues to make a person want to send it to the junk yard!

I’ve come here now 3 times over the past few years for my Jetta. On one issue, they diagnosed the problem, realized how expensive it is to fix it, and consulted with me, recommending that I ignore the issue (the automatic door locks – the car can still be locked manually so why bother?). For this issue, they spent about 2 hours diagnosing the problem. They charged me nothing for this, even though they spent their time checking over the car.
This past weekend, I brought the car in for a breather line issue and to get the spark plugs replaced. The breather line (for the crankcase) was replaced. As for the spark plugs? They pulled two of them, noticed they were in excellent condition, and recommended I keep these for at least another 10k miles. Cost for the plug inspection? Zero. They also commented on the air line form the filter to the engine – it is starting to corrode. They could have likely sold me on replacing it now, but instead, they recommended I keep an eye on it and replace it if it does eventually crack. In other words, they gave me an honest assessment of the issue.
On numerous occasions, this place has treated me like a human being and not like a bank account. Bob has been fair and honest with me in every transaction. Nick, one of the mechanics, has taken extra time to go over issues with me, explaining what to watch for and how to perform temporary fixes in case of issues. In short, I have been more than pleased with this garage. I would certainly feel confident recommending it to friends and family.
Provided as a courtesy, there is a free shuttle that can bring you home after dropping off your car. They are also willing to come back and pick you up when the car is done. If you don’t want to leave, there is a small waiting area, but I can’t recommend that – it is tiny and uncomfortable. Then again, there’s a Famous Sam’s right next door, so you can always go get lunch and play some pool while waiting!

Although recommended by CSAA for inspections of used cars, these guys missed some MAJOR defects in a used car we bought. We have spent more than $ 1500 so far trying to fix what these guys overlooked.
I WILL NEVER PATRONIZE THIS BUSINESS AGAIN.
What is up with people in Tucson? Can anybody in this town do the minimum specifications of their job?

I took in the truck at 7:30am for an oil change and brake inspection. They dropped me off at my house instead of waiting. They did not call to say the truck was ready or when it was going to be ready. They sent someone to pick me up 5 HOURS LATER! I needed extra work on the truck that has to wait till payday but you better believe that I won’t be taking it to BrakeMax anymore. What gets me is that the manager, J.J., tried to put it off on his worker when he was the one that set everything up!