Busy B’s Bakery

We have always ordered birthday cakes from here. We even had our wedding cake done from here five years ago. We have never had any issues. We love the cakes and all off our quests always look forward to cake time. I have to admit that the previous owner was very serious, and not at all friendly. Most people go in to pick up cake partially in celebration mode and that can be a buzz kill. With that being said, I dont allow this to ruin my mood and have always been in and out in 5 minutes tops, we have always loved their cakes and have continued to order them. This last time we ordered our cake we noticed that the business had changed names and is now Bunz in the Oven. Same location, website, and phone #. My husband picked up the cake and said that the lady said they recently changed ownership, he said that she was friendly. I was hoping that the cake quality remained the same. When we finally got to taste the cake we were pleased because our favorite cake was indeed the same. Dense, but moist and delicious. The ninjago design that I requested was very cool and my son was a happy camper. We will continue to order from here and I hope others will give them a shot too.

Customer Service was the highlight. Had the rum cake made for our anniversary. Was simply decorated, did not get the jest silver color of the frosting but whatever. Taste was horrendously awful, was told that it was buttercream frosting but with not even a hint of buttercream taste. It honestly tasted like they dumped a bottle of rum on the bottom of the cake and soaked it for a very long time. Thank goodness we were not serving this to children etc. Sadly it was 25.00 thrown in the garbage as soon as we tasted it.

I haven’t even tried the cakes yet but I know I will not be using BUSY B.‘S to do my wedding cake. The person who I spoke to on the phone was incredibly rude regarding when I could schedule my taste testing and the availability to fill my order if placed. Not even going to call back!

I wish I could give this place no stars just for customer service alone. I ordered a cake for my wedding which in all honesty wasn’t bad. Not the best cake I’ve ever had but I have had worse. What was ridiculous was the customer service we received. Not by just some employee who’s making minimum wage but by the owner of the shop! She was rude and condescending from the point she received the deposit all the way thru to over a year later. The tasting went well and we picked our flavors. 3 tiers each a different flavor. One thing that sold us on her bakery was her offer to make us a fresh topper tier for our one year anniversary at no additional charge. She said that way the cake was fresh and the guests would be able to enjoy all of the cake. About a month after our tasting (still 6 months before the wedding) we decided to change the flavor of one of the tiers. Oh my god, you would have thought I asked her to rebuild the empire state building. Finally after a call from my mother in law to be she finally agreed to make the change (at no additional charge… how generous) and it wasn’t like I was asking for a complicated flavor I changed to red velvet for gods sake. Even the filling flavor stayed the same. Fast forward to our one year anniversary. We decided to do an anniversary party to coincide with my parents 30^th anniversary a month and a half past our actually anniversary date. We went in 2 weeks before the party to order it (there was no advance ordering requirement). The owner was working the counter again (She must not have any business partners cuz they would have kept her in the back away from dealing with people if she did) I should have known there would be a problem because the couple she was dealing with at the counter were complaining about her attitude, to which she rolled her eyes and said sarcastically when they left…“and have a lovely day”. So I step up to the counter and say hi and start to explain how she did my wedding cake last year and we were back to order the anniversary topper. Before I even finish my sentence she says very curtly «OK what month?» No how ya doing, happy anniversary, nothing. When I replied with a date 13 months in the past, she replied with if it’s been over a year she won’t do it because she probably doesn’t even have my paperwork. I explained we still had all of our receipts and could bring it in to show her. She finally said she’d look to see if she still had the original plans. Which she did but she wouldn’t do it for free because it was past the contractual one year date. I really wanted my cake to be decorated the same as my wedding cake so I reluctantly agreed to the $ 20 charge to do the 6″ round cake. The only satisfaction I have is that my parents didn’t end up ordering their anniversary cake there, which was the original plan when we went in to order our topper.

If you’re more concerned with flavor than decoration, Busy B’s is the place to get your wedding cake. The bakery is very accommodating with cake tastings, the owners are very friendly to talk to, and the cakes are delicious. I wouldn’t go to them if fondant and cakes made to look like something other than cake are you desire. But at the end of the day, guests are going to remember how the cake tasted, and not what it looked like.

Our wedding cake was perfect! Everyone raved and all the plates were cleaned of every crumb. The butter-​cream frosting was the best I have ever had. We did a four tier wedding cake, and they allowed us to do a different flavor of cake for each tier. We did red velvet, mocha, and vanilla. All were delicious. They provided a free tasting where we got to taste all the frosting, cake, and filling options. This is not usually free! The price was affordable, they let us provide our own topper, and were friendly, accommodating, and professional.

The only reason I’m even giving one star is due to the lack of a negative ranking star. My father just had his 60^th birthday yesterday and our cake was an embarrassing attempt. Not only did it look as if a culinary school drop out had piled a cake together and threw frosting in the general direction from across the room but it was nearly $ 300. For this price we were expecting far better quality than we recieved. On top of an ugly, overly sweet cake, pieces and details were missing. The answer we recieved was this is what we ordered when our reciept clearly said otherwise. I can’t understand how a business with such horrible customer service and even worse cake decorating skills can even remain in business. After watching cake boss I could have made a better cake with my eyes closed. Better business bureau here I come!

We ordered our wedding cake from this bakery. Because of time constraints, we were unable to go in for a tasting, but I was able to order over the phone, choosing flavors and giving a rough description of what I was looking for– we weren’t at all picky about appearance.
The cake was scheduled to be delivered to the church by 2:15 for a 3:00 wedding. The cake was not actually delivered until 4pm! No apology, no comment, they just snuck in mid-​ceremony, set it up, and disappeared.
On top of that, the cake wasn’t anything to write home about; we had spice cake, chocolate, and yellow, and I’ve had better from the grocery store.

I’ve driven by Busy B’s a few times and finally decided to stop in. The environment was pleasant enough and the people were friendly. I ordered a beautiful cupcake that, unfortunately, was just so-​so in the taste department. Next time I’m on the Northwest side of town I might stop in again and see if I’m left with a more lasting impression.

I went to the bakery looking for sausage rolls like I’m used to eating in Dallas. The person behind the counter was very rude and sarcastic. Every sausage roll Ive ever had, you could see the sausage coming out of the dough. But these looked like dinner rolls, so even though the sign said they were sausage rolls, I figured I’d better ask. The lady behind the counter responded «Yes, they are if that’s what the sign says». After she rung up 2, I decided to add one more. I was a penny short, so she asked if I had a penny or should she break my $ 5, to get the penny. I was appalled since I had just spent a extra dollar, that she wouldn’t just take the penny from the tip jar or just let it go. Then as I was walked around the bakery looking at the cupcakes with my daughter, she never even offered to see if thr was anything else I wanted or if I needed help. I felt she was very snobbish and not friendly at all. I will never go back to this bakery again. And they may want to do thr research on sausage rolls, They are not made with lil smokies, they are made with breakfast smokie LINKS!

Christie (Owner of Bust B’s), You provided the worst customer service possible. We called to rectify an error, Which happened to be an incorrect flavor on a cake. We were not looking for $ or a gift certificate (which you automatically assumed we were looking for?). Why did you bother to take down my Mother’s address? You didn’t even send it?). You were EXTREMELY rude and actually accused my Mom of lying? Remember: Word of Mouth is everything! I know a lot of people & will pass the word on! I hope you learn from this! This was the worst experience of my life especially because it was for my wedding. I plan to spread the word and with this economy, I am sure people will be fine with going somewhere else. Prices were not even that good.