Cactus Auto RV

It’s one thing to buy from a RV dealer but another thing to get service. I found the service department to be very sad and the service manager doesn’t return calls-​. I have talked with others in the RV park and they have had the same experience & have gone to other dealer to buy new RV again. I wished I had checked out other dealers. especially the service department. I will say the sales person tried to help but couldn’t.

WOW! I will start by staying that we live 835 miles from Cactus RV and we worked with Sean on our purchase over a month long period. Being the control freak that I am, this stressed me out purchasing a brand new 2016 $ 58K toy hauler, sight unseen. There were a few hiccups through the process because the initial toy hauler we wanted was sold and we loved all the custom details and upgrades that that toy hauler had. Sean had already heard about 3 other disappointments we had with losing out on a few other toy haulers we’d found online and he wanted our business so he talked with Phil, the owner and wanting to make us happy, they were able to contact the manufacturer to have them custom build us our own toy hauler with some of the same features that we wanted and some other upgrades we didn’t initially know about.
To reiterate, I’m a control freak and that said, we were constantly nagging them about all the details, cost, upgrades, financing and we still needed to purchase a 5^th wheel hitch to be able to move the beast. I was a wreck at times, especially since we wouldn’t get photos of it until the day that we were to start our 12 hour drive to pick it up because they couldn’t take pictures until they picked it up from the manufacturer. It was a bit of a rush/​time crunch because of holidays, time off work coordination and the turn-​around drive that we faced. The entire time all of this was going on, Sean and (I believe it was another Sales Manager) Jeff were assuring, reassuring, and promising that we would be happy when we saw it and that they would make it right, guaranteed everything would be in order and ready to go by our time deadline.
We were in Tuscon by 6 AM on the day of pick up and we were told that they would be there and open early to get everything detailed, tanks filled, appliances checked and a full walk through of the RV. We were surprised to see that at just about 6:30 the crew started to arrive and were immediately at work on our toy hauler. Because we were anxious to get a glimpse of our new toy hauler, we pulled in and parked, you know, one of those annoying customers that can’t leave things be. I’m pretty sure us being there that early, standing around, hovering, watching their every move wasn’t fun for them, but they humored us and let us walk around and start looking at everything. I even made a peace offering to the hard working guys by going and picking up a couple dozen doughnuts which they thanked us for.
Going above and beyond our expectations, they were able to get us the 5^th wheel hitch we needed and installed it for us. The paperwork was easy and the numbers were as agreed upon. We were even able to do a last minute switch up on the batteries for our solar package to golf cart batteries. The owner, Phil and our salesman Sean were very patient, informative and graciously accommodating. Their crew of workers that went through every inch of the toy hauler were kind, hard-​working and I never once heard them complain about our hovering and the early morning start.
All in all — I know this is a long review, but this stress crazed, OCD, control freak was able to leave Cactus Auto RV not only with a smile and warm fuzzy feelings, but with a contentment that there REALLY are companies still out there at are family owned and operated, that appreciate their customers, that go above and beyond to make things right and stand by their word to get things done. Phil and his crew are top notch and I can only hope that we’ll run into them somewhere on the road out playing with our toys in the sand. And… should we ever be in the market for another RV of any type, we will be contacting Cactus Auto RV FIRST because they’re not only great professionals, they’re now part of our extended family.