Chase Bank

I have never had an issue with this bank until they put in some fancy atm in their lobby. Now every time I come in to simply get change its a 30 minute wait because they only have 1 teller behind the counter. It was far better without the fancy machine.

The Chase bank at Speedway Blvd and Swan in Tucson AZ is the absolute worst bank that I have dealt with in the last 60 years. Poor service personified and do not listen to sincere helpful customer recommendations. The drive through insists on your identification and does not want to accept cash deposits nor provide rolls of coins and are not polite. The inside cashiers and even assistant managers are not helpful at all to handicapped — example today 7 Dec 2015: I am on oxygen, and since I cannot get service at drive through I went inside without lugging heavy oxygen concentrator, and requested assist mgr assistance and told him I am on oxygen and must get help fast since they had only one teller and 22 people in line. He ignored me and I had to hurry back to my oxygen in car. I am looking for a good local bank. Why not band together against this terrible monster bank.

And a ding due to poor customer service. They’ve gone through some changes which makes waiting in line a LOT longer than it used to be.
Also, why do they put the rude unprofessionals upfront to deal with the customers? Seriously, the new tall guy with dark hair is a jerk, really unprofessional, and doesn’t seem to know how to talk to customers.
Poor customer service is definitely not appreciated.

no phone number in the phone book, got the phone no off the internet, no one answers, call the corporate offices ect, and they cannot reach them due to no pick up. Get a call, the needed papers are to be sent, by Carol ass’t mgr, who is not to blame, who does her best, and who it seems is being made the scape goat for some incompetent people. She sends me mail and it never gets here with the right address and it is a disaster. I am on my way now, having just gotten out of the hospital to get it. Since opening the account whatta mess, and it is sad. My husband has been with this bank, and the other two owner for over fifty years. They cannot answer the phone, as they have no help. Cut in forces; workers were sent to other banks; people called in sick; and every other reason. the reason for the cut in forces is that people use the internet. Thus the mgr and asst mgr become tellers. It is scarry.

Not content with being the best bank in Tucson, Chase Bank at Swan and Speedway (and, Chase Bank at Country Club and Broadway) in Tucson, have decided on a race to the bottom – equal only to Bank of America in poor customer service. (Here’s what customers at B of A say about the new indoor ATM’s and long lines:
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I wrote a glowing review of Chase Bank in 2014 because of their friendly, fast, and thoughtful customer service. But, now, they have closed their drive-​through windows (forcing more customers inside), AND they’ve closed off all but two of their teller windows. Oh, they’ve added an indoor ATM like Bank of America too. Can you believe that they’ll actually tell you this will be better for the customer?!
Well, there are many reasons why customers need to talk to a teller. In my case, I’m handling the estate of a relative. This means that I cannot have a debit card or use an ATM when depositing money (such as the sale of a home) – hence the need for a teller.
There have been lame excuses about the changes, but the fact is, customers are herded like cattle to slaughter, waiting 20 or 30 minutes in one long line. Previous to this, one could walk in, see a friendly teller, and be out within a couple of minutes.
Why the change?
You know. It’s to cut labor costs.
Customer satisfaction be damned.
Here is my old review. When I can find another, better bank, I’ll move my money to a bank that values the customer…
I’ve only been banking with Chase Bank for less than a year, but so far, they’ve exceeded all expectations!
They treat my family and me with respect, courtesy and cheerfulness. Compared to the small town mentality of Vantage West Credit Union (see the frustrating customer service policy – lack thereof), Chase Bank at Swan and Speedway turns out to be the grown ups of banking: Friendly, well adjusted and educated!
Here’s a comparison with Vantage West Credit Union:
If you want a credit union that will take your money and treat you like a suspicious character when you want to cash a check or withdraw money, then this is the credit union for you.
My husband has been a member of Vantage West Credit Union since the 1975, but last week, when he went into the Vantage West Credit Union at 801 E. Speedway to cash a check from his employer, he was denied any cash back.
They told him that because it was over $ 1000 that there would be a three to five day hold on the money. He asked them to call the issuer of the check and they did. However, the company was closed for the day. The issuer was his employer –a company in business since the 1950s.
He stated that he has his paycheck automatically deposited from this company and has a home equity loan with Vantage West Credit Union, as well as his membership loyalty. They did not care.
He asked for the check back after telling them that his relative had recently closed out an account with Vantage West Credit Union and took their money ($ 50k +) to Chase Bank.
They didn’t care about that either, but they were stunned.
We drove over to our Chase bank. We walked in, filled out a deposit slip, asked for cash back and he had his money within 4 minutes!
Oh, yeah, and the teller at Chase Bank bantered and laughed with us, hoping we would have a great day!