Desert Palms Physical Therapy and Movement Studio

I’ve been to three different physical therapists in Tucson. This place was by far the worst. I got a different therapist each visit. One, the one I got most frequently, was very unfriendly, if not overtly hostile; one was friendly; the others were more or less indifferent. The exercises they gave me were totally irrelevant to my injury. Some were harmful. They never even looked at my medical records. And now they are billing me much more than they said they would since they had assured me that it would all be completely paid for by my insurance thus costing me nothing, which would be more than it was worth anyway.

The physical therapy I received was decent and I really liked the therapist. They overlapped patient schedules a bit so I was left to do my own thing for a little while but at least I was exercising my knee on a regular basis.
However, they billed my insurance incorrectly so that it is not covered by my physical therapy benefit (which covers 100% with a copay). They even told me that this has happened to other clients, as well (where the CPT code they billed was not for the same service that the insurance company claims). Unbelievable. And they told me they could not waive the $ 50 cost of the evaluation, which should’ve been covered had they billed it correctly. They also won’t resubmit the claim with a proper code. This just doesn’t make sense for a business… they would’ve made much more money had they waived this cost and I continued to use their services.

I seriously love going to appointments here. They take the time to evaluate you, and make sure they find everything that is ailing you. Most places I have been you only see the therapist for 10 mins, then you see a tech, but here the therapists sit with you and make sure you are moving the appropriate way while doing your exercises.

Great customer service and very knowledgeable PTs and PTAs. I truly felt that they wanted to help me get better.

There are not enough superlatives to describe the white-​glove treatment I have received at Desert Palms. I have had the misfortune of visiting several PT clinics in my time, and this group is without a doubt the best of them. I have worked with three different therapists there (Nicole, Mike and Mark), and each of them was as knowlegeable, attentive and thorough as the next. It really blew me away that so many KNOWLEDGABLE therapists could be working together in the same facility. In my experience with other clinics, there was usually a standout, veteran therapist, and others who sought guidance or approval from him/​her. Not here! Every one is consistently exceptional – even the assistants are attentive and work closely with my therapist to ensure their assignments are done in accordance with the therapist’s instruction. This is clearly a place where employees love their line of work because they do it with such pride and professionalism. I also feel they genuinely enjoy seeing people recover from injury. They have been so encouraging to me. Really, I can’t gush about this place enough! So if you want PROFESSIONAL help from people who LISTEN and who truly want to see you WELL again, do not think twice about Desert Palms. I wasted 7 weeks at another local clinic before finding them and only wish I had complained to my sports medicine doc sooner, as he is the one who suggested I try them out. So glad I did! After just a couple weeks with them my injury is worlds better!

I’ve been around the block trying to get help and finally got it from
Marcus Neal. Hamstring issues that would not go away and of course the lower back.
Now I’m back on my feet again… working and playing competitive tennis again.
Travel is easier… there is work on my part to do to stay ahead of the injuries and the aging process so its not a one sided deal… no work no play… see you on the courts and see you when I’m out showing homes for sale.