Dillard’s

You should be ashamed of yourself Dillard’s!!! My mother bought a $ 108 pair of Eileen fisher pants never worn that you refuse to take back!!! Not even for store credit!!! They have the tag including proof of purchase yellow tag!!! You are SHADY! Macy’s and Nordstrom only from now on!!!

The shoe department is a nightmare. The shoe salespeople have an insane rate of turnover. The managers are rude.
I visited last January. My boyfriend’s daughter wanted some boots. I ended up standing there for almost an hour while the salesman made an error, tried to fix it, called several people to help him — they weren’t very helpful. He was nice, but new without adequate training. Nearly an hour to ring up one pair of mail order boots is insane. It just went on and on. Recently I was there again. I thought, «Surely it can’t be that bad anymore.» Was I ever wrong!
The salesgirl was new, rude and snide. She informed me that she could use my 10% off coupon. It didn’t work. She said, «Oh well, you can use it next time.» No. I wanted the ten percent off several hundred dollars worth of shoes. I ended up waiting over 1.5 hours while she called the manager over and over, never letting him know that she made an error. Then the manager showed up and refused to refund the money. I said that wasn’t good enough and I wasn’t leaving without my money. Eventually he gave it to me, grudgingly. What a nightmare — I will NEVER shop at this Dillard’s for shoes again. Ever. Ever. Ever. Save yourself the hassle.
4−11−16 Update Note: I just checked my Dillard’s Amex Account. They charged me twice for everything. I’m going to have to call Amex and straighten this out. What a nightmare.

DILLARD’S PARKPLACE-​TUCSON WILL ASK YOU TO LET THEM
HOLD YOUR ITEMS FOR YOU IF YOU’RE FILIPINO.
I’ve had THE most upsetting, teeth-​grinding episode w a Dillard’s associate today.
Dillard’s was packed on a Black Friday, as usual. People from all walks of life is there to get a good deal out of their extra 50% off sales today. But this white, young male Dillard’s associate had set his eyes on me & my daughter, followed us amid the throng of people shopping & then had the gull to ask if he can carry the stuff I picked to buy (2 pairs of jeans). When I asked why, he didn’t answer, he just asked another question, «YOU’RE FILIPINO, RIGHT?» when I confirmed that I am, he asked again in a tone like he wants to invite me for questioning, «CAN I HOLD THOSE FOR YOU?» referring to the 2 pants I was carrying. What the hell? I was shocked. I stared back at him & handed him the pants. Really? I was even more surprised when instead of following me with my stuff I intend to buy, he walked away… would I let that go? SHIT NO! I followed him & told to his face I didn’t like it that he’s asking me about my race. My already upset disposition escalated when he denied that he even asked me that & instead said he’s asking me how was I doing. People stopped in their tracks & was looking on. I didn’t care! I was down in the gut so offended. This asshole named CHASE deserved being rained on with THE MOST crispiest aghast-​loaded remark I could ever utter without shame & regret. I screamed at his pale, white face that HE’S A FUCKING RACIST & LIAR & that I will need to speak to his manager now. The store manager, another white man came down & attempted to speak to me right there w all other shoppers hearing & looking on. I should’ve, so then the people would know the bunch of ignorant idiots Dillard’s has for associates! I told this store manager, named Ken Haley, I need to speak to him in his office bec at that point I am just so upset, I need to breathe & calm down. He took me & my daughter to what seemed like admin office but not his. He didn’t offer me to have a seat or to have water. I know I was flushed. He sat on the chair & acidly took notes, without a word of empathy but would rather throw in some condescending remarks & assured me he will talk to him.
It was offending on my part to be zeroed in as a potential shoplifter (?) bec I’m Filipino (?). I was in my scrubs w the logo of my workplace. I’m a healthcare professional with a license to protect. Oh, and by the way, he probably doesn’t even have an idea what was the cost for me, or to every single foreign professional, to be where we are now, would he? Sweat & Blood, people! We didn’t sweet-​talk our way to an immigrant visa or green card, stupid son-​of-​a-​bitch! Any which way, it wasn’t right & it wasn’t fair! It’s demoralizing.
That was my last straw with Dillard’s & their racist, bird-​brained associates. I will not set foot in that god-​awful store ever again even if it mean being saved from an apocalyptic terror. Horrible, horrible service w racist people working for this department store!
FOR ALL FILIPINOS WHO HAD THE SAME EXPERIENCE W DILLARD’S, PLS SHARE IT. LET US NOT GIVE THEM ANY MORE OF OUR HARD EARNED MONEY.

I was in this store on Saturday, 06÷13÷15 to purchase some cologne for myself. I was looking for something different to wear, as I was tired of my usual cologne. A very friendly blonde woman from Poland helped me, and she was just awesome. She made several recommendations of different colognes I may like, and helped me decide. She made me laugh and was just a really nice lady. What an awesome experience!

Lee Ann, makeup artist at the Estee Lauder counter was incredibly helpful when we went in to have our makeup done. She has great ideas to offer and listens to what you want. She makes you feel special and gives you all the time you need without feeling rushed. I highly recommend seeing her when you shop there. :)

I purchased a dress online and when it arrived it was too large. I read the directions on return the dress and in-​store return was an option so I headed to Park Place. I happened to run into a Dillards employee as I was checking a clearance rack and I quickly asked her where I would return this dress. She seemed annoyed when she took the dress from me and said follow me. I did and when we got to the register I gave her the receipt that came on the box. It was ripped because it was printed on the backside of the shipping label. I had no clue this was the case and ripped it when I opened the box. She quickly snarled that it was ripped and that the number she needed was missing. I explained that it had the order number and the item number and surely that would be enough as just a small corner was missing and she again snapped that what was most important to her was missing. I was amazed and made a remark about the lack of customer service I always receive when I shop at this store. She quickly changed her attitude and somehow was magically able to find the number she needed and finished the transaction. In the last four times that I have shopped at this store three have been disappointing.
I wish I could give them a zero star rating but I visited the MAC counter (Dillards is the only place in this mall that sells MAC) and the gal that was there was very helpful, friendly, and patient. She is the sole reason I have chosen to up this rating to 2 stars.

Every time I go to the Park mall I always swing by Dillards. They are one of the few places in town that have a decent Big and Tall section. I am mostly interested in the Tall section. They can be a bit pricey, but if you wait for the sales than you can get a really good deal on their cloths.

The customer service here rocks! First of all, I don’t usually shop at Dillard’s, but my bf and I were going to a movie and he needed jeans. We went to Dillard’s and bought 3 pair. One pair was the Levi’s 501 shrink-​to-​fit and they shrank-​too-​small after washing even though they were all the same size. I e-​mailed customer service and quickly got a call from the manager and to make a long story short, got a refund.
Dillard’s treats people like people, not just blindly following policy. I appreciate their customer service and will certainly think of Dillard’s now when I need to buy clothes (though I never thought of them before).
Extra thanks to Dan and Kiana who were both so helpful!

I’m between 2 and 3 stars. I’m giving 2 for the reasons below. I always buy gifts for my husband at Dillard’s. Clothes, cologne, etc. When I shop in the men’s department I receive great service. There’s always someone there to help. The men’s fragrance department is a different story. I cannot count how many times I have stood at the counter while the sales associates either talked on the phone or to each other while looking me right in the eye! I suppose I’m spoiled. The stores in Houston paid commission to their employees, so there was incentive to be attentive and make sales. Not so here. The rude treatment has gone on for years in this specific department. Next gift, I’ll shop at Macy’s. The sales associates there can’t possibly be as rude as Dillard’s.

I have shopped at Dillard’s for twenty years and have only been treated poorly at this location. Went to return an expensive pair of Ray Ban sunglasses that my husband wore twice, and had the lense pop out of. Was treated like a criminal by the GM after the first sales lady slammed down her hangers angrily when I told her I had a return. We spent 40 minutes being interrogated about how the lense popped out, and how many times he wore them and why we had popped it back in. Finally my husband said he would just take it up with Ray Ban, then the manager said that he’d return them, but was going to inspect the glasses after we left. I had my receipt, had bought the glasses the month before for a gift. The people at this location have forgotten that I choose to shop wherever I want. I won’t choose this store again.

This review is for the Men’s shoe department. My fiancé and I were looking for a pair of shoes to go with his suit for our wedding in a few weeks. Our first thought was Dillard’s since they have a nice dress shoe selection and (I had hoped) excellent customer service.
We started browsing and one of the salesmen was ringing up another customer, but when we was done he went back into the stock room instead of checking on us (we had a few questions). It was as if the men’s shoe department had become completely deserted…
As we were leaving I saw THREE salesmen standing around jingling the change in their pockets and watching us. Rude! We went somewhere else and got excellent customer service and were happy to support another business.

Those who have met me know I am a big dude. Hence I find myself having to shop the Big and Fat section, which most stores don’t have.
Dillards has just such a section and is about the only place I like to shop for clothes. Other places quality just does not measure up. Sure their prices can be high, but when they have sales, you can find some unbelievable deals. Sometimes, I have to look twice at the price tag to make sure my eyes don’t deceive me. THEN… often when you get to the register, they will take off an additional percentage. It’s almost like they are giving the stuff away. Sometimes I almost feel guilty because I got the stuff so cheap.
The same is true for other sections of the store: clothes for regular size people, shoes, bedding, glassware, kitchenware… on and on. Timing is everything. If you happen to find yourself in Dillards when they have such a sale, try to control yourself. I can’t.