Enterprise Rent-A-Car

Not sure how I feel. I always use Enterprise because they offer pickup/​dropoff. I don’t always use it, but that’s what hooked me in the first place. Anyway, this last time, I think I was overcharged. I had the car for 1 week and 3 days, but got charged for 2 weeks. On top of that, the car I used was not that great. It had clearly been in a wreck at one time. There was no pamphlet in the glove box that explained how to use the features. For example, satellite radio. All I could get was advertising asking me to buy satellite radio. I’m not sure if you could actually get satellite radio… a brief manual would have helped… but, whatever. The trip is over.

This was by far the worst customer service I’ve ever experienced. I was getting my car fixed at the dealership a few doors down. I walked over and waited 20 minutes to even be seen by anyone, even though there were only two other customers in the store because the teenage girls running the place were either standing around talking to eachother, or fumbling around on their computer system they weren’t trained how to use. After I was finally seen I explained that I’d been in an accident and my insurance would be paying for the rental. They said that I had to have a claim number for them to be able to wave the fee. Since i didnt have it, i gave them to number of the dealership to straighten it out. They flat out refused. So I walked all the way back to get the claim number myself. When I returned and asked me for a credit card just because they «needed one on file» I told them that I had lost my debit card and was awaiting a new one in the mail. They said they would once again be unwilling to help. I tried to give them my bank account number, my mom’s credit card number, even my boyfriend said they could use his card, but of course once again they refused. I even told them that i didnt have a ride back to my house because my car was being worked on. They literally said oh well, not our problem. They were seriously going to have me walk 8 miles in the middle of the desert back to my house. And since there was no manager running the establishment there was nothing I could do. I was forced to walk back to the dealership where luckily they were able to set me up with one of their cars. Thanks for nothing enterprise!

I have been a business client at this branch for years now and have had the best customer from there. The staff is professional, courteous and they go above and beyond to make sure you leave happy. I look forward to dealing with this branch for years to come.