Enterprise Rent-A-Car

Super convenient for a trip to Phoenix, always fast, friendly and efficient, and last time they upgraded me to a Volvo!

As other reviewers have mentioned about the attitude of the folks here, they have huge attitudes here. Reserved for a Jetta, then they say they’ll put me in a Chrysler 200 or Dodge Dart. Then became defensive that our reservation was not until 2 hours later so they do not have much for us now… It was a bit too combative for me. Id rather not give enterprise any business with this attitude, ill take the airport shuttle up north and give SIXT my money. Much much much better service with no attitude. Same price.

Their door to door service for pick up is one-​of-​a-​kind. We had a slight delay getting me there, but it was a no fault situation and the gentlemen upgraded me out of sheer courtesy. The car, a 2015 Camry, behaved wonderfully with only an air pressure light popping up in Arizona’s far north. My driving supervisor noticed this and we called their office. The only drawback with quick-​fix was that the closest Sam’s Club was 20 miles north of our destination. So we rolled with it, saw some snow and a dead deer, and the guy in Tires at warehouse took care of the rest. There was some initial concerns about deal made but the VP in (480) was very responsive so I say thumbs up overall!

Bottom line awesome service with a smile and employees are always looking for the best deal for you every time. Been there about 3 times in the last month and will be going back in the next 2 weeks because of the service. Hope this helps you decide on renting a car.

Fast service, clean car, and a fair price. Couldn’t have asked for more.

Need to review these guys before I forget. We are going to California tonight and booked a mini van two weeks ago with this location. They were to pick up my wife at 4:30pm from work which is about 5 minutes from them. After several call and run around on the pick up they finally got her 5 minutes ago (5:55pm).
They had been giving her attitude when she was asking where the heck they were and also disclosed that they do not have any minivans available. Great!
Looks like I’m on my way to get her and find another place to rent. Thanks for the colossal waste of time guys! You will really make us enjoy this 7 hour trip after finding another car tonight.
Massive, massive fail.

I rented from enterprise at the Angwin-​Perrett airport in Napa Valley. Excellent experience as they picked us up and got us to town and gave us a ride back as well. Outstanding service and attention to the customer. recommend highly

I’ve been renting from Enterprise long before this location was opened. Once this (Ina) location opened I’ve rented here ever since. My biggest complaint is the management turnover. I used to rent at least twice a month prior to the recession. The manager and staff would just start to get to know me and then POW, they were transferred somewhere else. That is still the case a decade later. Their quality of cars is hit or miss. You might get a newer clean car or a 30k mile job with stains on the seats. Often the cars are filthy, especially the windows and mirrors. A couple of times I chose to drive my own car over what they offered me. A couple of times, as was the case this time, the car was there, but hadn’t been cleaned. I had to wait 15 – 20 minutes for a quick and not so good wash and vacuum.
On my last rental I dropped of the car 20 minutes early and put the keys in their key drop for convenience. The vehicle wasn’t checked in until 1:45 pm and I was charged for a 3^rd day after returning it early. This also happened to me a couple years earlier as well. I returned the car Saturday morning before they opened and was charged for an entire weekend! I was asked to bring in a gas receipt to prove I had fueled it right before I returned it Saturday morning. It would have been easier for them to check their security footage to see when I returned it.
I also rented in LA had a tire problem with the car and exchanged at John Wayne airport. They didn’t do a thorough inspection with me. When I returned it to the Tucson airport I was accused of damaging the car even though the damage was preexisting. It was a horrible experience and the manager on duty nearly pushed me to have a panic attack. I think I’ve been loyal to Enterprise too long. Next time I rent I’m going to give another company a try.

Ryan the Branch Manager at this location is a great guy and runs a good operation, however, the corporation leaves a great deal to be desired.
The cars that Enterprise corporation now rents are just plain boring and no longer fun to drive. I’ve rented from Enterprise for a couple decades at places all over the country and I have some fond memories of some snazzy and fun cars. A new Infinity in LA, a mondo purple Maxima that was the talk of the White Mountains and a Volvo Sports car, with heated seats and unique lines, that was the bomb on the Monterey Peninsula, to name just a few. So many fine memories
Now what do you get? A white Altima (one of the worst cars there is to drive), a Honda Fit (a noisy cracker box on wheels), a gutless plain white 6 cylinder Dodge Magnum and a Crown Vic that was powerful and fun to drive if you could forget what a geezer car it is. These cars are memorable only because they were so bad or so embarrassing.
What has happened to this fine company and its once fine cars?