Enterprise Rent-A-Car

Wonderful folks at this location. I forgot something in my rental car, and they took good care of me!

While I have always appreciated the above average customer service at Enterprise as I have rented from them over the years, I was severely disappointed with my most recent car rental. There were two main problems: the checkout woman (I think her name was Stacey or Tracey) interrupted my checkout process with a 5 min phone call. Then when we finally got to the car she informed me that the tank was ³⁄₈ full. This is very awkward for the customer to return the car with that much fuel in it. In the end I ended up buying extra fuel for enterprise. Also, they didn’t have the type of car I requested.

Enterprise is really a great rental car company. I had a long term rental because of a recall and they were very accommodating about letting me switch my car out for one I preferred since I was going to have the car for a long period. Nice people and very efficient at getting you in and out.

The folks here are absolutely awesome!!! David Chavez asst. Mgr was so helpful in getting us our car
I originally reserved in Green Valley, but there was no selection and much more expensive.
David worked with us and had our car washed and available in minutes!!!

They were efficient, car was clean and everything went smoothly

I have been using Enterprise for years. I was going to the Ina location for about 4 years until their managers started developing major attitude problems. This was a reoccurring problem with different management having the attitude that they are doing customers a favor instead of realizing and appreciating good customers make Enterprise a reality. Gabriel is the management at Ina and is horrible. The cars were often dirty and their policies were constantly changing. While I appreciated the location, I often let a lot of things go.
I switched over to the Westmore location a few months back. I have since rented there maybe 7 times and while everyone is friendly and helpful, issues seem to fall through the cracks. Three times I have had to return cars due to technical problems with the cars, one weekend the engine light came on in the car and the office was not open. We had no way of knowing if it was serious or not so we had to change our plans. Then another time they did not have the upgrade I scheduled. Over all I am thankful they work with deposits and debit instead of credit cards but they need to pay more attention to the function of each car before putting it back on the road. I will continue going to this location becuase I like the people and they do try and fix mistakes. It should just honestly be a well oiled machine by now, which is why I am giving it 4 and not 5.

I’ve used them for a long time since they have a location that’s convenient to my home. The staff is very professional and competent. The issue is with their management of their fleet. Rarely do I show up to pick up my car when there’s one that’s clean and ready. I have to wait at least 50% of the time. Additionally, the cars are never really that clean, at least not compared to Hertz and Avis. It seems that they just don’t allocate enough resources to the cosmetic maintenance of their cars. So… only average unfortunately.

Just wanted to say how much my wife and I appreciate the hard work and great customer service the staff has there. While waiting for our rental car, Dan (I hope I got your name right) was the person that help us. Outstanding customer service…
Dealing with so many people that day, I observed how hard and dedicated the staff worked to help all the customers.
I owned my business for many years and it is very difficult to deal with rude and — — –hole
people.
Much thanks to Dan and Alex for helping us.
I will go there again anytime.
Mahalo’s (thank you in Hawaiian)…
R&R

The Ina Rd location is extremely unprofessional! 2 hour wait to get picked up only to be told that the first driver was missing and the second driver (that was dispatched after an hour and a half wait as well as a phone call to them) was waiting outside I can only assume on faith that someone will notice him there since there was no call nor knock nor honk nor any notification that he had arrived. The car is fine (shockingly has all the paperwork necessary) then the car goes back and hidden charges start to get added on… for dirt… possible hair on the seats (human or pet) and whatever else they could «find» to state now there is an extra charge for cleaning the car (car had normal dust & possibly a hair or two may have fallen). The customer service was poor with added attitude and professionalism lacking. If you prefer a strong armed tactic of disrespect and extra charges for what they could «find» to charge you for then go to the enterprise on Ina are Tucson AZ-​manager is equally as «pleasant» as his employees

Nice clean car. Great customer service. Gave me a good price for the weekend. 40 bucks. Thanks people of Tucson

Very bad service at this place. The employees care more about their social lives and eating snacks than helping a customer who had a reservation, was waiting over an hour and late to another appointment because of it. Horribly Service! Go to any other Enterprise Rental place but not this one.

I always rent from Enterprise, since they are the most professional, have decent cars and competitive prices. While this branch is not bad, it’s certainly not one of the best. Every time I am there, everyone seems overworked, and although they do get you your car, it’s not the most pleasant experience. If it wasn’t for their location near the auto mall, I would definitely go to a different branch.

I was here on a Saturday afternoon about an hour before they closed and the place was packed, with more people coming in while I waited. It seemed like the staff was prepared for the rush and they moved as quickly as they possibly could while assuring all the customers they would be with them soon. The gentleman that took me to my car was incredibly friendly and upbeat despite how busy they were and the fact he was walking around in the heat taking people to their cars. I would definitely rent from this location again!

I am writing this review because I was prompted by enterprise. The service was great and price was right. The problem I had was the car stank of smoking. It was really bad. It was obvious this had beed there a while because there were also old cigarette burns.

Don’t bother. Employees are rude and service is terrible. Be prepared to wait a long time to both get a car and to drop it back off. Double check your credit card account that you provide to them even if an insurance company is picking up the bill. The vehicle I received was in terrible condition, the brakes and seat belts did not work properly, and when I expressed that to them I was told «Oh well, I think we will be selling it now anyway so you are probably the last person that will ever rent the car». For your safety and to protect your accounts and just to plan save the hassle, go to another rental company!

I would skip this location if possible. They seem to be bothered by the fact that they have work to do. From the time you walk in and they avoid acknowledging you in any way whatsoever to the point where they finish your paper work and simply walk off, they just seem irritated that you are there. I won’t go back here.

Was referred to Enterprise after beautifully wrecking my car. My insurance arranged the rental, and I was actually given an upgraded car when I went to pick it up (no extra cost, just what they had available). Polite staff, in and out so quick.
My only mistake –and this was completely on me, is I agreed to some sort of insurance plan. Enterprise said that my insurance company may not cover damages to their vehicles. Progressive insurance said my insurance transfers to whatever vehicle I happen to be driving.

I rent from this Enterprise almost every other week for work. About a year ago, employees here will rotate around every few months so service was inconsistent.
This year, they have been more consistent. Service has greatly improved. The employees are friendly and helpful. I left my sunglasses in a car that I return. After calling them the next morning they call me back and told me they found my sunglasses. I’ve been to other places where they just don’t care after you returned the car.

I was a diehard Avis renter for years but was attracted to the «we pick you up» pitch and made the switch. I found a great company and great cars. No more.
These cars are a mess and there doesn’t seem to be a program for memorializing past damage in the company computer; that is, having a record of past damage for that particular car. Instead, it is your responsibility to hunt it out each time before you rent. If you don’t, and don’t get it marked on your contract, you could be liable. Like a lottery. It seems like Enterprise is taking a shot at collecting for the same damage more than once.
Staff is often cavalier in inspection. Now you must beware of the condition of each car you rent, every mar, scratch, or ding, inside and out, and top to bottom or you may be implicated for the repair. Even windshield dings that are part of normal wear and tear. Really? A renter becomes liable for a random road pebble during ordinary use? I had a tiff about precisely that and the ding was on the car when I rented it. Turned out ok, but it got a bit tense. This Company has gotten far rougher than it has ever been in the past about any damage and it is coming out of customers. Watch these guys. Closely!
I have another bone to pick. The cars. The cars that Enterprise corporation now rents are just plain boring and no longer fun to drive. I’ve rented from Enterprise for a couple decades at places all over the country and I have some fond memories of some snazzy and fun cars. A new Infinity in LA, a mondo purple Maxima that was the talk of the White Mountains and a Volvo Sports car, with heated seats and unique lines, that was the bomb on the Monterey Peninsula, to name just a few. So many fine memories
Now what do you get? A white Altima (one of the worst cars there is to drive), a Honda Fit (a noisy cracker box on wheels), a gutless plain white 6 cylinder Dodge Magnum and a Crown Vic that was powerful and fun to drive if you could forget what a geezer car it is. These cars are memorable only because they were so bad or so embarrassing.
What has happened to this once fine company and its once fine cars?